Ubi-Viral

Hey, Vannonymus!

Sorry to hear this has happened. Have you tried verifying your game files? You can find how to do this here.

If this does not work please let us know.

Thank you.

Originally Posted by captnblasted
So I tried the api, I’ve tried drivers and nothing is working. I was going to say it’s the graphics card but this is the second card of nvidias 3000 series that has not been able to run siege

Sorry to hear that you have been experiencing these issues. Can you also try the following steps:

Ubisoft Connect
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Hey, backwo0ds!

Welcome to the forums. This is not something that we can assist with over the forums. You can contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, SunnyBoi._.!

Sorry to hear that you are experiencing this issue. Can you provide more information about this. Are the sounds muffled, missing, reversed?

If you capture a video of the issue is the sound still messed up?

If so can you provide a link to that video here please?

Hey, GamingAsbubu!

This seems rather strange. Can you try verifying your game files please:

https://support.ubisoft.com/en-gb/Article/000060529

If this does not work please let us know.

Thank you.

Hey, CDChristoph70!

Thank you for getting in touch about this. You would need to purchase the DLC on the Epic Store as your game version is the Epic Store one.

If you purchased it on the Ubisoft Store it would not be compatible I am afraid.

Please let us know if you need anything else.

Thank you.

Originally Posted by WiGgLr
Bug still happens, this campaign game was started a few days ago.

Originally Posted by fogarate
Just bought the game and i'm experiencing the same bug people have shown in the video. If the quest can't be fixed or removed, at least change the quest title to Clueless Devs. ...

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Originally Posted by louvreSora.
I have cleared my browser cache, enable steam overlay to steam and rainbow six, disable my antivirus, but yet, i still cannot buy the r6 credits, please help....

At this time we are still investigating this, louvreSora.

Can you provide an image of the error you receive please?

Originally Posted by ChocoMoi
I checked Rainbow six siege and it still hasn't showed up in inventory.

Sorry to hear this. Are you able to provide an image showing it as missing?

Originally Posted by Hombre20202020
Email support is closed so we can't attach the requested files

You can contact us via a private message on our social media channels here:

Facebook

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Originally Posted by Gh0sT_9-6
I did not receive my 2020 holiday pack till now and it seems everybody else got it. I can see the pack in my notification but didn't get the ash uniform i should've got.

Hey! I have checked your account and can see that you received the pack.

Originally Posted by Luci.-
Many people are having problems with this. I'll bump this thread so a Ubi-support can see it first. ...

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Hey, pumahunter107!

This error usually occurs when you are using an account the game was not originally activated on. If this is not the case please contact us via a private message on our social media channels where we can investigate this with you further:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, deadangel10!

This error usually occurs when you are using an account the game was not originally activated on. If this is not the case please contact us via a private message on our social media channels where we can investigate this with you further:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Originally Posted by DrOckO82020
I’m on Xbox. Do I do that through the game?

Apologies I got mixed up and thought you were on PC. Clearing the cache should help.

Press and hold the power button on the front of the Xbox until it turns off completely. Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache.

Let us know if this works please.

Thank you.

Originally Posted by DrOckO82020
Yeah. As soon as the main menu comes up it starts and continues through the play session. One thing to note it seems to get better, but doesn’t go away completely, when I have my pistol out and there are no other character models on screen. Seems to happen the worst when there are a bunch of characters being rendered. Also in menu, when nothings being rendered in game none of this takes place.

Can you try verifying your game files please:

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Originally Posted by MattThePatriot
It has happened when i que with people or by myself or if i join them.. i am the only that gets the code and only one that gets kicked.. i uninstalled and reinstalled and it fixed it for a day...tried port forwarding and made it worst

Would you please send us an image of your port forwarding? You can contact us via a private message on our social media channels here:

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Originally Posted by Double_711
how would i do that via ps4?

There is a handy guide here on how to do this.

Hey, KaraFiniks!

Thank you for reporting this to us. Please be aware that this is the forums and as it is not live, responses can take some time.

So we can investigate this further can you please contact us via a private message on our social media channels here:

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Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, Vahlk1!

Sorry to hear that you are running into this issue. I would advise clearing the cookies from your browser and trying again.

You can find how to do this here: https://support.ubi.com/en-GB/faqs/000025585/

Let us know if you need anything else.

Thank you.

Hey, AxoxGOD!

Sorry to hear that this has happened. I am afraid we are unable to remove temporary bans or modify your rewards. The Rainbow Six: Siege team is always working to make improvements to matchmaking and this is one of the things that they are working to get resolved.

I am afraid we do not have a timeframe for when this will be resolved though.

If there is anything else you need please do not hesitate to let us know.

Thank you.