UbiKoreanBBQ

Hi muddxy! I checked your account, and it's only showing that you've watched 13 hours and 37 minutes. Please ensure that your viewing device isn't going to sleep, or shutting down, if you're away from it at any time.

Hey there, I'm deeply sorry that your game crashed which then incurred the penalty and loss of ELO! Does your game crash often? Did you receive any error messages after it crashed?

Hello boylebhoy13! I'm terribly sorry to hear you're experiencing issues in matchmaking! Did you receive the notification about getting a penalty before you had fully cancelled the matchmaking queue? Or did you receive it once had tried to restart the queue? Also, were you solo-queuing?

Ah, okay. Thanks! Could you please create a support ticket here with your MSINFO & DxDiag attached? This will allow myself, or another agent, to look into the issue deeper.

Hi IamFigorin! I'm sorry to hear your game continues crashing. Are you experiencing this in every game mode? How long has this been happening?

Correct, CardiacSensor. You have to be in a match for the whole duration to receive any MMR adjustment should the suspicious player receive a ban.

Hey Zalg-! Thanks for reaching out. MMR Rollback is applied to all players who were in the match until completion as this is how the system would gauge MMR gained/lost to be adjusted for the players.

Thanks so much, zeleznastraka and daigend, for those well explained workarounds! I've shared them with the team!

For anyone who still experiences this issue after trying the above workarounds, please let me know the following:
-Are you running the game in fullscreen, windowed, or windowed borderless?
-Are you are experiencing an inability to change your resolution settings?
-Please take a screenshot of how the game outputs to your monitor, and send the link here. You will need to upload the image to an image-hosting website, such as Imgur or Flikr.

Thanks for the updates! We'll be sharing this with the team for review.

Riki_Martini: Can you let me know what platform you're on as well? Thank you!

Thanks for the updates! We'll be sharing this with the team for review.

Riki_Martini: Can you let me know what platform you're on as well? Thank you!

Thanks for the updates! We'll be sharing this with the team for review.

Riki_Martini: Can you let me know what platform you're on as well? Thank you!

Hey there xrayspex_73, n3mur1t0r, and Animator_Alex! Thanks for reporting this issue with Hybrid mode affecting sound. I will certainly pass this information onto the dev team to check into! Please let me know answers to the following questions:

• What is your audio set-up (external speakers, wireless headset, wired headset)?
• Do you ever have issues with your sound going through your controller instead (like with other games, for example)? If so, when the sound cuts out, can you see if the audio setting has changed to your controller for that moment?
• Does the audio stay missing until you start using the controller again? Or it's just a very momentarily loss of sound?
• Is it all audio that goes missing, or certain sounds like ambience or background music?

Hello Squattangent0! I'm sorry to hear your VIP perks are missing. The team is currently investigating this issue. I do deeply apologize for the inconvenience in the meantime!

Thank you so much for providing that extra bit of info! We've shared it with the team for further investigation.

Hey there piterpm and Coca.69! Due to the transition from Ubisoft Club to Ubisoft Connect, we have received some reports similar to your issues. I'll need to look into your accounts in order to investigate and resolve the missing content/previously unlocked rewards. Can you please create a case on our support website and then share the reference numbers with me for your tickets? Thank you!

Hey apoc4lypse2! I am so sorry to hear that you received bans from your games! Were both times attributed to "team kills"?

Hi PushinAir247, I'm terribly sorry that you were banned mid-match. Can you let me know if you cancelled out of any prior matchmaking queues, or quit from previous ongoing matches?

Hey TuffyTown_! I'm sorry to hear your rewards have been locked! We're aware of an issue pertaining to Ubisoft Club rewards, and the team is currently investigating it. Please note that there is a delay in response from the Social media team as they are experiencing high volumes of player contact.

Hey all, we do sincerely apologize for the inconveniences and frustration that this error has caused. Please know though that the development team is investigating this issue, and when there is an update from the team, there will be mention of it in the Rainbow Six blog, and forums.

Hey there TTV-Dan005_cze, I am sorry to hear you've been experiencing this issue! We are currently looking into this error code, but we have a workaround that has helped some players. Please go through the process of unlinking all 3rd party accounts from your Ubisoft account, except for Steam (since you're playing through that client). Start with the Twitch Account first. Then Epic. Please test the game after each unlink, and let me know the results. Thanks!

Hey Valiant.Night! I'm sorry to hear this. How long was the ban mentioned to be when you received it mid-match? And how long was left on the timer when the match ended? Did either of you leave prior matchmaking queues at all?