@peter8uk Thanks for the confirmation. I completely understand this can cause confusion if some players prefer playing with Cross-Play off. We have gathered this additional information to share with the report sent to the team. We will be keeping everyone posted once we have more news to share. We truly appreciate everyone's insight on this to provide this to the team to look into.
Welcome to the forums @devilsdemize2! I am sorry to hear that you have been experiencing this behavior in ranked matches. To gather information for our securities team to review, we ask that you please ensure that you are able to report any breach of the code of conduct with our in-game reporting system. Once the report has been sent in-game, all pending reports will be reviewed, and you will then receive a notification in-game if your report r...
Read more@gxr031 Hi there, and welcome to the forums! Moving your thread here as we have received similar reports of players running into the same situation. Our team is currently looking into providing a fix in a later patch. Please keep a watch out on our News & Announcements page in the meantime.
Hey @Raffey, welcome to the forums! I'm extremely sorry for the problems you and your friends ran into during this ranked match. I'm afraid these penalties are issued server-side by an automated system and cannot be overturned. How often has this occurred for you and your friends during ranked matches? Has this been frequent or only during this match recently?
@ballzl3 Hey there! Sorry to hear that you and your friends have been running into this issue. You mentioned that this only happens in the morning for you, correct? Could you share with us what region server you are playing on and your rank currently this season?
Thank you for letting us know, @agent_ares! I've noted this with the previous report shared, so they can review this happening on all platforms moving forward.
@peter8uk Any time! Please don't hesitate to let us know if you have any questions in the meantime or if you run into any further hindrances in-game.
@bunnybowin_jrcb No problem! I'm sorry for the continued issues you are having after the patch. To help take a closer look into this and share some further information for the Dev Team to continue investigating this, could you please create a support ticket with your ...
Read moreThanks, @peter8uk! Apologies for the delay between responses. I shared this information back with the team to further review. If there are any further questions they may have, I will keep you posted. However, I am sorry for the inconvenience this causes right now when queuing with others every time you log into the game. Please stay tuned to here and on our ...
Read more@peter8uk No problem! Thank you for providing this footage for us. Very odd that it reverts back to off for you. To confirm did this start occurring for you when you first started playing Rainbow Six Extraction, or later? I will be handing this over to the Dev Team to look into this. 
@TunZ Hey there, I understand this is frustrating. However, I see that your ticket is still in escalation with our team. Our Support teams are also experiencing an extremely high volume of contacts at this time. Please know that a member of our team will reach out to you as soon as possible once the transfer has been processed successfully. We thank you so much for bearing with us during this time.
Hey @veloxis467, I am incredibly sorry for the overall trouble you have been going through accessing Rainbow Six Extraction. When running into startup issues, I recommend double-checking your graphics card drivers to ensure they are up-to-date. I would also check for any ...
Read moreHey @peter8uk, Cross-Play for Rainbow Six Extraction should be enabled by default for all platforms. If you have to enable it every time you load the game, I would try a fresh reinstall of the game on your console to see if any file issues occurred during previous updates or the initial installation. However, if you have already tied this out and still encounter the same behavior, could you share a video clip of this being replicated on your end with u...
Read more@catboxth No worries! To confirm, do you use any VPN software on your PC, and do you have it enabled when playing Rainbow Six Extraction?
Hey @bulanmaster! Welcome to the forums! We appreciate you bringing this to our attention. When this has happened, were you able to capture a video clip of this behavior? Any footage you can share is greatly appreciated to provide this to the team to investigate further.
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@bunnybowin_jrcb Hello there, thank you for reaching out to us here, and welcome to the forums! Apologies for the trouble this problem has been causing when loading Rainbow Six Extraction. We did have a new patch added today. Have you tried launching...
Read moreWarmest greetings to the forums @krissepis! I am sorry to hear you receive this error message when loading Rainbow Six Extraction. I see that you have tried some troubleshooting steps with our team. Can you also please try the following:
Welcome to the forums @ub-rion, and thank you for contacting us here! However, our team can only offer support on these forums in English at this time; our apologies for this. If you would like to request support in your preferred language so we can continue to look into his with you, please open a ticket with us ...
Read more@Goose-AndDuck Hey there! I moved your thread, so it is more visible for the Dev Team to view this.
Hello there, @wzjfx and greetings to the forums! We thank you for reaching out to us here! However, our team can only offer support on these forums in English at this time; apologies for this. If you still need assistance and would like to request support in your preferred language, please open a ticket with us here. Otherwise, you can also contact us directly through our ...
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