ubi-smash

Hey @p3rzent, and greetings to the forums. I am sorry to hear that none of these steps have helped with the crashes you see when launching the game. If you see this behavior only during the launch, I would check for any additional background applications that might be open and disable them to test if anything interferes with Rainbow Six Extraction. If installed, disabling tuning software such as RivaTuner and MSI Afterburner might remedy this issue. However, if the same results continue, we would like...

@hteiknokeelf I am sorry to hear this, and for the difficulties this problem has been. If you have already exhausted all steps previously shared by @Ubi-Thrupney, please...

Hey @flexfiveoh, thanks for contacting us here, and welcome to the forums! I've checked into the ticket you have created with our Support Team, and I see that your case (15976343) has been forwarded to our team to ensure your Game Pass is successfully transferred to the correct account. While I do not have any ETA on when this will be completed, please stay tuned to your support case here. Our team will be reaching back to you from this ticket as soon as they have further up...

Hey folks! Sorry to hear that you are running into this issue when trying to launch Rainbow Six Extraction. To test and see if you still receive the same results, could you try disabling the Ubisoft Connect overlay? When disabling the overlay, try launching the game once more. Let me know if you still get the same behavior.

Sorry to hear this, @palina92. We are currently looking into similar reports from others who have seen this same behavior. Could you describe what actions you have done before this has occurred for you and your friend? Also, have you done the following before this has happened?

• switching between weapons quickly
• Interacting with an object in-game (what did you interact with?)
• after being injured or revived

Hi @flopipouette! We have seen similar reports of this behavior. Could you tell us what missions this happened on and a short video clip showing enemies teleporting out of the map?

@big_boi581 Hi there, and greetings to the forums! I've moved your thread to where the team can view this suggestion better.

Thank you for trying those suggestions out, and sorry this is still ongoing for everyone here. To help relay this to the team to further look into, could you please get a screenshot of the error you are currently seeing when downloading the update?

Hey @crachis207, I am very sorry for the headache this issue has been. The Dev Team is currently looking into this further. I was able to look into your support case to confirm that they have received this information for their investigation moving forward. While I do not have any further updates to give at this very moment, please stay tuned to our social media channels and our ...

Hey @evilducky2, sorry for the stress this issue has been. After the maintenance earlier, have you tried launching the game to see if you continue to receive the same problems as before? If so, please don't hesitate to let us know here to provide this to our team to investigate further moving forward.

If you've tried relaunching Ubisoft Connect again and still receive the same error, there can be a few causes in receiving this error message. I would first check to see if your Ubisoft Connect client is set to run Administrator Rights. I would also ensure that the launcher and Rainbow Six Extraction are installed on the same hard drive. This may cause issues with updates installed on two separate drives. You will also want to make sure you have ...

@smokezey Greetings to the forums! Sorry for the trouble with getting into Rainbow Six Extraction. There was maintenance ongoing around this time that may have caused some interference with accessing the game. This is now completed, and you should get...

Hey @rushingsoldeir, welcome to the forums! We appreciate you sharing this report with us and apologies for the problems this causes during an objective. To share further information with the team, would you also provide a short video clip of this behavior happening to you in-game?

Hey! Sorry to hear you both are running into this. Try closing out Ubisoft Connect and reopening it again to see if you get the same message. If so, try waiting a few minutes and try the same steps again. Keep us posted here if you continue to see the same results.

@oblivionisog Much appreciated! We did have maintenance today. Once you have a chance to check it out today, please keep us posted if you continue to run into the same issues as before.

@gordomcyeet Hello there. I am incredibly sorry for the frustration this has caused this morning. The Maintenance should now be completed at this time. Please try launching the game once again at this time. If you continue to experience the same issues as before, try verifying the game files once again after the Maintenance has been completed and try opening the game once more. Please keep us posted if you continue to run into any further troubles accessing the game at this time.

@alby-cz Thank you for the update! This is awesome news! I'm happy to hear that you could get in and test it out.

Hey @llrade! This is the right place to be, and welcome to the forums. In this case, if you are still unable to access Rainbow Six Extraction after resubscribing to Game Pass, we'd like to take a closer look into this with you one on one. To do so, please reach out to our support page, submit a ticket here, and include t...