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@pattycake2021 This is unusual!
Could I just confirm, now that a new game has been started, does this now behave as normal after closing and re-opening the game?
Thank you.
@pattycake2021 This is unusual!
Could I just confirm, now that a new game has been started, does this now behave as normal after closing and re-opening the game?
Thank you.
Oh no @NannyWarbucks , I'm sorry to hear that was so short lived!
Let's have another crack at it!
Do you have both the game and Ubisoft Connect installed on the same drive?
It may also be worth checking the %TEMP% files for the game as well as clearing them.
And I'd also recommend monitoring your PC's CPU / GPU usage and temperatures while the game runs until it crashes, to see if there's any temperature or usage spikes.
Let us know how you get on with these!
Hey @ph4ntomduke !
@Asterix201252 is indeed correct, the Anarchist DLC is only available via the Digital Deluxe Pack and not as a standalone.
If there...
Hey @aussie1855 ,
Thank you for reaching out to us!
Could you please confirm some things about your issue so we can better help;
Hey there @baraterek ,
Thank you for reaching out to us and reporting this to us, it's appreciated!
To accompany the report, if possible could you please provide a clip or screenshots demonstrating the reproduction steps for us to pass onto the team?
Hey there @PapierowyPiotr
Thank you very much for taking the time to report this to us and for the images / reproduction steps, they're spot on!
This doesn't appear to have been known to the team already so I've passed it onto them to take a further look into.
We appreciate it and if there's anything more we can help with or anything more you find, please let us know!
Hey @nannywarbucks ,
Thank you for getting back to us, that's fantastic to hear!
Glad to know you're finally back up and running!
If there's ever anything more we can help with at all, please don't hesitate to get back in touch here or via your case.
Take care!
Hello there @k1llmonger_ ,
Thank you for reaching out to us and reporting this!
I've passed this onto the team for further investigation, we'll let you know when we hear more from them or if any more information is required.
Much appreciated!
Hey there @pattycake2021
Thank you for reaching out and reporting this to us!
Just to check before passing this on, could you please try verifying your game's files?
This will ensure no game files are missing or corrupted that may otherwise prevent the game from running as it should.
Let us know if there's any change!
Hey guys!
@baraterek & @ToshiOzumi thank you for adding to this and that the alt-tab method works for you too!
Case IDs are for us and can't be opened by o...
Hey there @Bioubii
Thank you for reaching out to us, sorry to hear the game isn't launching!
Do you encounter this with any other titles in Ubisoft Connect or just Anno 1800?
Could you please also be sure to give all the steps in our PC troubleshooting guide a try, including ...
Thanks for reaching out to us @joschi5689 , sorry to hear you're also having trouble!
At the moment, there's no further news from the development team regarding the ongoing investigation so please hang tight and we'll keep you guys in the loop with news as and when we receive it!
And if there's anything we can help with in the meantime, just let us know!
Thanks for this @asterix201252 !
You're spot on, @PACO4995 it isn't currently possible to have more than one Oil Harbour to an island.
I've marked your p...
Hey there @willo2380 !
You've posted to the English speaking Ubisoft Discussions board.
Could you please translate your post so we can see how we can help?
Alternatively, we have the German Ubisoft forums available here.
Thank you!
Hey @banan1996-1996 ,
Thank you very much for taking the time to share this to the community!
It's appreciated!
Hey @ez_g ,
Just checking in to see if you're still having quest issues?
Hey @chris24111981 ,
Just checking in following on from @banan1996-1996 's suggestion, are you still having trouble?
Thanks for letting me know @nannywarbucks , sorry to hear that also hasn't done the trick.
If you could upload a new MSinfo to your case, just so we can view it with Overwolf visibly uninstalled and we'll go onto further steps.
Thanks for the update @nannywarbucks !
Taking another look, I can see that you run Overwolf on your PC.
This program has been known to cause software conflicts in the past so for testing could you please uninstall Overwolf before retrying the game and let us know if there's any change?
Fantastic, thank you very much for that @asterix201252 !
I've passed your system files onto the team for them to continue looking into this.
When we have further news to share, we'll update the forums.
Likewise if there's anything more we can help with at all, please don't hesitate to let us know.
Thank you!