Anno 1800 Dev Tracker

Hey @zdenekdrizga,

Sorry to hear you have encountered this crash, the details you have provided are very helpful.

If you haven't already I would recommend to complete our PC troubleshooting guide in full.

Any trouble just let us know

Hey @darkbirt,

Thank you for reaching out to us about the High life quests.

Would it be at all possible to share with us some images or a video showing what you see?

To send a video you can share a link using a 3rd party video sharing website of your choice.

Many thanks,

Hey @nicoouf,

Sorry to hear that you encounter this when using the French language.

Would it be possible to share with us a screenshot as an example?

Many thanks

Hey @ph4ntomduke,

I am afraid as it is part of the Digital Deluxe pack there isn't a way this can be given away to another player.

If ever we can help in the future just let us know.

Hi everyone,

Thank you to those reporting that the issue has been fixed since installing this update.

For players that are still experiencing this issue, the development team are still working on a fix. In the meantime, be sure that you have tried verifying the files, and updated the game to it's most recent version. We'll be sure to let you know when more information on this becomes available.

Thank you for your patience.

@dusty272727 Hi there,

Sorry to hear you've been having these issues with ANNO 1800. In regards to not being able to zoom, do you find that the zoom speed/range is lower or are you unable to zoom at all?

For the missing save, are you able to confirm the game has been started whilst logged in to the correct Ubisoft account? If this is the case, would you also be able to check that the save games are being saved locally, and not to an online storage service such as OneDrive?

Thank you.

Hi @anxioussquirrel

Thank you for reaching out with this issue, sorry to hear you've been unable to progress. Would you be able to tell me if closing down and then relaunching the game makes a difference for you?

Could you also confirm that the game is up to date?

Thank you!

Hi there!

Sorry to hear you aren't seeing any information on these menu screens.

Would you be able to try verifying the game files please?

Would you also let me know what language the game is being launched in?

Thank you.

Hello there,

The notes suggesting the issue has been fixed will now regrettably be out of date. The development team have confirmed that trees are working as intended.
The design of manually planted trees was changed: Players are not allowed to build trees on neighbor tiles of some buildings anymore and the lumberjacks also should not use these tiles anymore.

Apologies for any disappointment this may cause. If the trees behavior changes in any way from what is noted here, please let us know.

Thank you.

UPDATE: the issues related to Ubisoft+ and the Free Weekend have now been resolved. As a compensation, we decided to extend the Free Weekend until September 8th. Thank you for your patience and happy gaming! 

@jacksonw140 Hi there,

Sorry to hear this has been happening.
I'd recommend trying step 2 before the others. Your Vsync settings can be found in-game by navigating to Options > Graphics > Enable Vsync. I appreciate this may not be easy if the game crashes shortly after startup.

Would you also be able to try verifying the game files if this has not been done already. Steps on how to do this can be found ...

I can confirm that we're aware of the issue for Ubisoft+ subscribers and currently investigating it. As soon as we have news, we'll let you know.

This should be fixed by activating the increased zoom distance again in the game settings (in the "gameplay" section).

@zdenekdrizga Hi there! Are you getting any specific error codes or messages when the game crashes on you? Or is it a generic crash report and nothing else? I do recommend running through these steps to see if those crashes do resolve as well.

@cmafet Hey there! Thank you so much for reaching out about this, and for providing that screenshot. Does your influence remain in the negatives after restarting / reinstalling the game? If so, let's go ahead and try verifying your game files to see if this is just a visual issue. Let me know how i...

Hi there @mcguinnes . Welcome to Discussions! Thank you for reaching out about this issue, as well. Since reinstalling didn't seem to help, let's go ahead and verify your game files. If you still encounter this bug after those steps, my next recommendation is ...

Hey there, everyone. I'm sorry to hear that this issue is occurring for all of you as well! If you haven't, I recommend giving these steps a try, as Ubi-Nacho recommended above! If you've already tried those, or they don't seem to work, go ahead and grab your MsInfo & DxDiag files. Once you have those, submit them via our Support Site, ...

@gschagas Hey there. Thanks for reaching out about this sudden reversal of the patch! Did you happen to see any kind of error message when the game was starting up? Or was everything just gone? Either way, I do recommend verifying your game files. This can help with a variety of issues like these...

@tdy_2020 Hey there! Welcome to Discussions! On top of being prompted to purchase the DLC despite owning the season pass, are you getting any error codes when attempting to launch the DLC? I do recommend, in either case, verifying your game files.

@thestig2000 Hi there,

Sorry to hear about your game crashing on launch.

Could you try the following troubleshooting steps please? This article has steps on what to do when your game won't launch:
https://www.ubisoft.com/help?article=000063650

If you have any issues please let us know!