Anno 1800 Dev Tracker

@amletkhan

Hey there.

This sounds like there might be an issue with the link between your Ubisoft account and your Xbox account. So we can check for any issues please open a support case with us.

You can reach us through the ...

Hey there folks

The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, it will be posted to the forums.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

Would you also be able to send us images of this issue, please? It will help us get a better understanding of your issue in order to facilitate further investigation.

We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

Hey there.

The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, it will be posted to the forums.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

@guest-xol262oo

Hey there.

The team is aware of and is actively investigating reports of this issue. Could please answer and attempt the following for us:

Is the Ubisoft Connect overlay enabled (on PC)? If so, please try to disable it and check for any improvements
Do the quests come back after switching to offline mode?

@gepin-alindra

Hey there. Are they not appearing in-game after purchase? Where are you purchasing the credits and on what platform are you playing please?

@dfoxma

Hey there. Hopefully they'll get back to you to let you know. Are you also having issues with crashes? Just wondering if that's why you're asking them.

@crazybone992

That's great, thanks for helping us out with that. We really appreciate it.

@furorcelticus

Perfect! That's excellent news. Glad it's sorted out and thanks for letting us know

As we approach the launch of Windows 11 officially, we hope to have current titles ready to-go on the new OS, addressing performance and crashing issues that players may face now.

Should this time come, when we can then offer official support on the platform and the issue is still present, we'll then be in a position to assist and investigate further.

Thank you @astrayel !

Thanks for getting back to us @kast3m, glad to hear you've been able to get it working!

We are working on an issue at the moment where Alt-Tabbing is causing crashes when the G-Hub application is also running.

Watch this space as we hope to share updates when we hear them from the team.

And of course if there's anything more we can help with, please let us know!

@sasanoahlukas Hey! Sorry to hear that you are encountering this issue. What platform are you playing on?

@bielik01

DLC and base game being on different clients often leads to issues with incompatibility so we would always recommend purchasing both the base game and any DLC on the same client.

@demagus1982

Hey there.

What is preventing you from turning this in? Could you provide us with a bit more detail on exactly what's happening here? Thanks!

Hey folks!

If you are still experiencing crashing issues we advise that you please try the steps here.

If this does not work please reach back out and we will look into this further with you.

Thank you.

@bielik01

Hey there.

We appreciate the feedback. We'll pass this on to the team for you.

@madmizzy69 Hey! Sorry to hear that you have encountered this issue with the game freezing. What platform are you playing the game on?

@dogfacedboys096 Hey! Sorry to hear that you are encountering this issue. Could you please provide us with a video of this issue happening please so we can pass this on to the game team.

Thank you.

@kadicha7 Hey! Sorry to hear that you are missing opals. Do you know where specifically you are missing these from on the map?

@nirusu This does seem rather strange. Does this happen if you use another save slot?

@scarosz Hey! Thank you for bringing this to our attention. Could you please provide us with a video or an image showing this and we will pass it on to the dev team.

Thank you.