Hey there @nannywarbucks ,
Thank you for reaching out to us, sorry to hear you're experiencing crashes!
I've been able to locate the case you created and check your files and have a few further steps for you to try.
Checking your GPU drivers, they do appear outdated (unless the DxDiag was generated before you updated them, in which case could you please provide a fresh DxDiag file?).
You can download the latest driver for your GPU on the AMD site ...
Hey @mauddib99 ,
You may be able to use our guide to recovering lost saves on PC to restore your previous profiles so please give them a shot and let us know how you get on!
Beyond this however, we don't have access to player's saves so we're limited in how far we can assist in these scenarios.
Please keep us in the loop with how these steps go though, thank you!
Thank you for reaching out to us @mrdragonfyr !
The steps you've found are more in the case of a save file being lost, which thankfully isn't your case so let's give some other steps a try!
Do you find you're more dependant on local or cloud saves as we have a couple of routes.
If you're happy just using your local save, you should be able to enter the Ubisoft Connect settings and untick "Enable cloud save synchronization for supported games".
This should allow you to run the game without the error popping up.
Let us know how you g...
Hey there @shymirror,
Thank you for reaching out to us!
There a few of known causes for content not being added to player's accounts;
Hey @asterix201252 ,
Thank you for sharing this workaround and reaching out regarding this issue!
This has already been raised to the team for investigation, however to assist with this, we'd appreciate if players could please send us their system files for us to pass onto the team as part of this.
If you could please open a case on our ...
Thanks for getting back to us @mauddib99 , sorry to hear the issue has cropped up again.
Just to check, do you often run the game as an admin?
Just to ensure it has full write / read permissions which may otherwise be preventing it from creating additional profile saves rather than erasing the previous one each time.
Thank you very much for getting back to us with these @miffrandier !
I've passed them onto the team to take another look.
If we need any more information, we'll let you know!
Much appreciated!
Hey @acidello,
Thank you for also confirming this!
We don't have any news from the team just yet, but should we hear anything, we'll let you guys know.
Much appreciated!
Thanks for your insights on this one, @asterix201252 - we appreciate it!
Thanks for your post about this, @smokedrwa - sorry to hear you've lost save data. I'll be happy to advise you on this.
If you'd elected to send some of your saves to the cloud before they were lost, you'll still be able to reclaim them from the cloud. We've got a support article here describing how this can be achieved.
However, t...
Hey @reffk21 thank you for your feedback on player behaviour in our online mode.
We can take your suggestions on board on how to prevent this from happening in-game for our future titles, but we would be unable to treat player camping as an actual cheat or player report, unfortunately.
If you ever need to contact support with any more feedback, ideas, or any questions, you should be able to reach us over the following social links, as well as forum -
Ubisoft Support Website - ...
Thanks for sharing your experience of this @bonniebioss.
To add what you have said, should any players experience any kind of cheating in any of our games and there is no option to report the player in-game, please reach out to us privately with player ID's, your platform, video clips or photo's across the following links >
Ubisoft Support Website - ...
Hi everyone, please note, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.
We also have our German/Deutsch speaking Discussions version of the forum that you can post in here - https://discussions.ubisoft.com/category/723?lang=de
Alternatively, you are welcome to create a support case on our Ubisoft Support website, where you may be able to receive help from another agent, that may speak your preferred language - ...
Hello @loganmason, thank you for confirming some of the stats registered after a short delay, but I am sorry to hear about your parcel stat being stuck.
If you check our Ubisoft Connect website, does this match what the PS5 connect overlay siplays? An incorrect parcel stat? Or do these amounts differ at all?
https://ubisoftconnect....
Hi @pomelloscosceso thank you for your post and welcome to the forum.
At the moment, we are aware of this very issue of needing to re-enter your credentials when launching certain games and we are currently investigating a fix for this.
Thank you for your patience whilst we work to resolve this for all players affected at launch.
Hi everyone, thank s for raising this question about what drivers Rocksmith+ will use on release.
I have reached out to the Rocksmith team to pose this question. When we have an answer we will do our best to update you, please note though, occasionally this information may only be released closer to the games actual full release date.
Hello everyone, thank you for letting us know of your issues with the cable not being detected after a certain amount of playtime.
To remedy this, would you try these two fixes -
Reinstall the USB driver for the cable -
• Open the Device Manager.
• Expand the Sound, video and game controllers menu.
• Select the Rocksmith USB Guitar Adapter.
• Choose Action and then Uninstall device.
• Unplug the Real Tone cable from your computer.
• ...
@screechingtard Hiya and welcome to the forums! To ensure that your rewards are registering in Splinter Cell Blacklist, please ensure that you have the latest version of Ubisoft Connect installed and you are connected online and not set to offline mode....
Read moreHey there @supersearle , thanks for your question about this.
Our developers did a recent Ask Me Anything on Reddit, and a similar question to yours was answered. You can find this answer ...
@hamza_atak Thanks for your post about this! I'm sorry to hear you've had trouble accessing your copy of the game.
From here on the forums, we're unable to help, because we can't deal with your account details in this public space, for data security reasons. However, it sounds like you've been in touch with our support agents via out Live Chat support line, and I'm confident that they'll be working to get this resolved for you as soon as possible.
Let me know if you've any more general questions or thoughts about this at all, and I'll be happy to explain furthe...
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