Anno 1800

Anno 1800 Dev Tracker




06 Apr

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Nicholas_Steel Thanks so much! I took a look at your files and noticed your GPU driver is out of date. Do you know if you've updated it since creating those system files? If not, please do so and check if the issue persists.

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@CarmenMisaki Hey there, I'm glad you were able to find a way to fix this! Please feel free to reach out if you run into any other issues.

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Asterix201252 Hey there, thanks so much for the save file and the additional information! I've passed that over to the team so they can take a closer look at the matter 🙂

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Asterix201252 Hey there, sorry for the delay! I was able to locate that save file, so I've forwarded that over to the team for further investigation. Thanks again!


04 Apr

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there everyone, we unfortuantely do not have any updates from the teams about this feedback item.

For now, Asterix's solution of manually cleaning out your auto saves pretty frequently is the best thing I can recommend!

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Gladaed

Sorry to hear that you're experiencing crashes in the New World while playing ANNO 1800.

Also, thank you for your save file.

The only workaround you can try for now is, to start a new save file, to test, if it was related to your save file or if it is a general issue.

If the issue persist with the new save file, I'll transfer the one you provided to the game team in order to investigat...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @MasterSam007

Sorry to hear that you're experiencing issues with the AI attacking other AI in ANNO 1800.

Could you please send us a video of the issue ?

Also, thank you for your feedback.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Aks-ou

Sorry to hear that you can't find your save files for ANNO 1800.

Have you tried to follow the steps in this article ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @johnnydamager

Sorry to hear that you lost your save files for the single-player mode in ANNO 1800.

Have you tried to localize your save files by following the steps at the end of this ...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @IIAc3sII

Sorry to hear that you're experiencing issues with the resources shown when trying to build a ship.

Thank you for your screenshots, I'll transfer those and your feedback to the game team in order to investigate further more on this issue.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @PanzerLehr_

Sorry to hear that your code for the early adopter offer is not working.

Could you please send us a screenshot of the error message when trying to redeem the content ?

...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @SirHarryPierce

Sorry to hear that you're experiencing issues with the bonusses for the Skyline Tower in ANNO 1800.

Could you please send us a screenshot/video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @toadinapint

Sorry to hear that you're experiencing ownership issues when trying to launch ANNO 1800.

Because we can't handle these kind of requests directly on Forums, I created a support case for you on our support website.

Could you please attach to it your screenshots ?

...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @BenDefo

Sorry to hear that you're experiencing issues with the diplomacy window in ANNO 1800.

Thank you for the video provided, I'll transfer it to the game team in order to investigate further more on this issue.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 


03 Apr

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @BernyAUT

Sorry to hear that you're experiencing issues with the D-Pad in ANNO 1800.

Could you please send us a video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @azazel79PI

Sorry to hear that these steps didn't resolve the issue.

Could you please send us a video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @thebosscorei7

Happy to hear that the issue is now solved and thank you for your feedback.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @johnnydamager

Sorry to hear that you can't find your saved games from Xbox.

Have you tried to follow the steps in this ...

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