Anno 1800 Dev Tracker

Hey there @Friyaaa

Sorry to hear that your items aren't carrying over in the Eden Burning section of the game.

So we can rule out any technical issues which might've caused this, could you give the steps from this article a go and in particular verify your game files?

If the issue persists, I'd like to ask for a short video of this in game, so that I can pass the information along.
Additionally, could you also please open an ...

Hi @BagnardLopez

I'm sorry to hear that you're having some issues with your save files.

So I can try to help with this, could you let me know if your save files are synced to the cloud at all, or are these stored locally on your PC?
Are you using any mods by chance?

Thank you as well for providing some of the troubleshooting steps you've already tried, I appreciate it.
It could potentially be that this file has become corrupted for some reason, if this is the case, I would recommend taking a look at this article on the topic.

...

Hey there @Crowdsurfr-NGNS

Thank you for sharing what you discovered, I appreciate you sharing this in the thread.
I'll be sure to keep note of this if another player encounters this issue on the forums.

If you do have any other problems or questions, please feel free to let me know!

Hey @Mevelios,

I apologize for the delay in our reply.

Thank you for submitting the ticket with the files you attached, I appreciate that.

We ask for videos of the problem, so we can see this bug within a moving/live setting, so that is it then easier to reproduce for the development team in their investigation.

I can understand it might seem like an unnecessary effort when screenshots have already been provided, but rest assured we only ask for the files which we need and which would best help identify and address the issue.

We try our best to relay any information we gather on the forums to other agents, although some may still ask for extra information.

If you find the time, it would be super ...

The issue with missing Traditional Chinese on Steam should be fixed now, please let us know if you still encounter this problem.

Thank you,
Thorlof

Hi @sniperNZSAS

Thank you for raising this and for providing a video of the bug. Sorry to hear that this has been affecting you since the new world expansion.

Just so we can rule out any technical issues which might be causing this, could you give the steps from this article a go?

If the issue continues after this, I recommend that you please open a case via email and attach your save file there, so the team can take a closer look to investigate further.
Feel free to link your video there and me...

Hey @Asterix201252 and you too @Tormbav

I appreciate you taking the time to report this bug, thank you for providing the video and also for submittin...

Hey there @IIMoshPotxX2017

I'm sorry to hear that you're unable to continue playing the main quest at the moment.

Apologies for the late reply from us.

If this issue still persists, I would advise the following:

• Please make sure to try out all the steps from this support article to see if they help at all
• Try reloading a previous save point before you completed the last mission and try to complete it again
• If the issue continues, please provide us with the quest name whi...

Hey @Etargos

Thanks so much for providing us with the custom settings you put for your game, the screenshots are perfect!

We won't be needing any files for these settings, beside the images at the moment, and I've made sure to pass on the information for the report as well.

If we need any more information, we'll be sure to contact you...

Hey there @oakchairs

Your post was moved over to the support site, so we can get a better overview to help you with your issue.

Sorry to hear that your fps has been low for your game.

To look into this, could you clarify if this happens at specific times/places in the game, or does it happen everywhere?

If you could give the steps from this technical support article a try in the meantime to see if this helps at all, that would be helpful.

Hey @KH1031

The language supported for the version of the game you purchased will depend on the region of the store from where you purchased this.

If your game supports this, you should be able to change the language within your game settings.
I've had a quick look at your account and can see that the version you purchased should have this option available to you.

To check this for you, could you please provide a screenshot of the language options for your game which you can see?

Let me know if you have any other questions in the mea...

Hey @ZirusBlackheart

The Deluxe edition for Anno 1800 - Console Edition includes 3 ornament packs (Amusement Pack, Pedestrian Zone Pack, Vibrant Cities Pack)

These are available for purchase as single packs so you could simply get them after you buy the Standard Boxed Edition.

Should you need additional information, you can check our ...

Hey @AreezNL

I'm sorry that you have experienced the same issue.

Could you please try to start the game as administrator and reproduce the steps you mentioned?

Please let us know if your single player profile disappears again, as this info can help us with the investigation.

Thank you very much.

Hey @mikimiki33

It is not possible to uninstall individual DLCs on Ubisoft Connect.

If you wish not to use the DLC, you can do so by unselecting it when you create a new game.

As an alternative, you could reinstall the game and deselect the DLC during the setup.

Should you need more information, feel free to get in touch with us.

Thank you very much.

Hey @Very_Melon

I'm sorry that you are experiencing this issue as well.

To help us with the investigation, would you be able to provide the info requested by @Ubi-MrM few posts above?

Thank you very much.

Hey @MrCardboard

Thank you for sending us the screenshot. I can confirm that our game team has received your report and it is investigating.

Once we will have new information, we will share them here on the forum.

Thank you for taking the time to report this problem.

Hey @TazX14

I'm sorry that you're having an issue with this quest on Anno 1800.

Would you be able to provide a screenshot/video of the problem?

This can be very helpful to investigate the issue and provide the support you need.

Thank you very much.

Hey @chris02918

as @Mevelios mentioned in his reply, this topic has been discussed and the feedback has been sent to our game team.

We have no news, for the moment.

Once we receive new information, we will be able to share them.

Hey @Nixer992

Thank you for the information you provided. From your message, it seems that the issue still persists.

Would you be able to take a video that shows that even by doing the actions required, the achievement is still locked, so we can send it to the dev team to investigate?

Thank you very much.

Hey @MEMEy0u

Here there is a workaround that might help you:

• Set your desired monitor as your main monitor in the Display settings in Windows
• Launch the game
• When the game loads and appears on the monitor you set as primary, close the game
• Set your main monitor as the primary monitor again in the Windows Display settings
• Launch the game, it should be on your desired monitor

If this doesn't work, please try to move the game to the other monitor using the Windows button + arrow, as you did before. Once...