Anno 1800 Dev Tracker

Hey @Asterix201252, are you able to provide us with an affected save file to pass along for the investigation? (if this is still an issue for you)

Hey there @Kasheon

I apologize for the delay in our reply.

Sorry to hear that the season pass you purchased for Anno 1800 on Steam isn't appearing for you.

Thank you for providing all the information on what you have tried so far and also for the screenshots, I appreciate that.

I've had a look at the case you mentioned, and would like to ask you to please upload a full-screen screenshot of the transaction history where the purchase is visible to that case.
(If this was a gifted game, then this would need to come from the licence and ...

Hey @MrGreendew1

For queries on Steam game issues which you mentioned, we generally advise you raise this via the ...

Hello there @The_Wolfdale

Apologies for the delay in our reply.

I'm glad to hear that verifying the game files and deleting the configuration file helped solve the issue for you! That's great news

Thank you for sharing the steps you followed as well.

If you do happen to encounter any more issues or have questions, feel fr...

Hey there @ineedtoplay

I apologize for the late reply on this topic.

Glad to hear that you were able to fix the issue you had in the meantime, I hope you've been enjoying the game thus far.

If you encounter any other issues or have any questions at all, feel free to contact us again anytime!

Hey there @Austenus

I'm happy to hear that you have been enjoying the game on PC previously, even if you're encountering some issues setting up a custom sandbox on the PS5 version.

If you haven't already, I recommend trying out the steps from our technical support article, just in case this might help with the issue.

Does the problem persist however, I'd like to ask for a short video, if you could record one, showing how nothing happens when you click on the sandbox custom crea...

Hey there @Kasheon

I'm sorry to hear that you've been having some freezing issues recently with your Anno 1800 game.

Thank you for sharing the troubleshooting steps you've already tried out as well, that information is really useful in cases like this

I'd like to first ask if you have made any changes to your set-up recently/just befo...

Hey @endgame910

Sorry to hear you're having some difficulties with your quest.

Could you please clarify what the exact issue is you're having?
Is the prompt to load the schnapps onto the ship appearing at all for you, or are you unable to continue from another point?

We've had similar issues with this quest on PC, where a suggested workaround was to start a new save game, and make sure you turn off reveal map and/or enable fog of war.

Let me know if that works for you at all, if not, please provide us with an image or screenshot of the issue in game, so we can take a closer look.

Hey there @azazel79PI

I'm sorry to hear that you're having some crashing issues, which is preventing you from playing your new copy of the game.

To try and get this resolved, I would advise the steps from this support article to see if they help at all.

If the issue continues, could you let us know if any error messages appear for you at all, or does the whole game freeze up as a whole and nothing else occurs?

Hey there @PatiScho

Sorry to hear you're having some difficulties with the gameplay.

AI enemies, if that is what you're describing, should appear automatically in the game as you progress. These cannot be added manually.

Let me know if you have any other questions at all!

Hey there @kenjara

Thank you for taking the time to report this to us, I appreciate it.

Apologies if this has impacted your gameplay in any way.

Just so we can rule out any technical issues, could you please give the steps from this article a go, to see if they help at all?

Does the issue with...

Hey Asterix201252 and you too MrCardboard,

Thank you both for keeping us updated with this. So far, this issue is still under investigation by the team.

Once there's an update, we will let you know!

Hey @Asterix201252

Thank you for providing that insight, I would definitely recommend you take a look at this as well @TazX14, and let us know how you...

Hey there @Nicholas_Steel

Thanks for taking the time to report this on the forums.

Thank you as well @Asterix201252 for the input on this, I appreciate that

So I can take a look at what you're describing, could you please provide us with a screenshot or two which shows the factories twice for you, and anything else you noticed? ...

Hey there @DeviShark

Apologies for the delay in our reply.

Thank you both to @Asterix201252 and ...

Hey there @Borbask87

Your thread has been moved to the Anno 1800 forums side, because as mentioned by @GiveMeTactical this was originally in the incorrect place.

Sorry to hear that the loading time for your buildings textures are impacting your gameplay experience.

Are you experiencing anything similar with diffe...

Hey all, sorry for the issues with the Diplomacy Menu.

Just to confirm, you're all playing on PS5?

Could you maybe answer a few questions for us to help with our investigation:
1. How often does the issue appear? Does it happen every time you play the game, or only occasionally?
2. Can it happen right after loading the game, or only having playing for some time?
3. Were any specific actions made before the issue appeared?
4. Are you playing Campaign, Sandbox or Multiplayer?
5. Which Residential Tier have you reached? (workers, artisans, engineers?)

Thanks for the heads up @Asterix201252.

@pjh2104 I can see this has already been reported and currently under investigation.

Keep an eye out...

@SirHarryPierce

No worries. If there's anything else we can assist with, let us know.

Hi @SirHarryPierce

Thanks for taking the time to report this on the forums, I appreciate it

We don't currently have an overview on the old forums, so I'd be happy to pass this report along again to make sure the teams are aware.

For this, could I please ask you to verify ...