Anno 1800

Anno 1800 Dev Tracker




17 Jun

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I'm sorry to hear that you have had trouble unlocking "Stinky but Deadly." I was able to retroactively unlock the challenge myself after I defeated a couple of enemies using the sword. The challenge didn't trigger for me, personally, by just equipping the weapon.

Would you be able to try defeating a couple of enemies with the Swordfish equipped as your main weapon? It may take a minute or two for the challenge to update after doing this.

If the challenge still doesn't unlock after trying this, please don't hesitate to update this thread, so we can take a closer look.

Thanks! 😊


16 Jun

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct

@valtorde Hi! I'm sorry to hear that your Beserker Quest disappeared! Could you first start out by verifying your game files? If the quest is still gone, please upload your most recent save to the cloud following ...

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Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct

HI @IbrahimHQ ! Sorry to hear that you've been unable to finish this trial! Can you take a video of what's happening so that I can get a clearer idea of the situation? Thank you!

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct

Hi @MattRicc2 and @Vlintbek , would you all be able to grab some video footage of this occurring? Are you also both at max level? Thanks!

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct

@corvosilver Thanks for reaching out about this issue! I would like to see the video clip you have. Please upload to YouTube, or any other video hosting website, and share the link with me here.

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct

Hey there, @JoeyW_nl ! Would you be able to provide us with a brief video of this so we can get a clear read on what's happening? Thanks!

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by gege417
bonjour,
demande en anglais:
Hello,
in the queen's quest to build the effel tower:
or find 'on holiday reading for the queen?
thanks in advance,
gégé417
I have tried to answer your query as I can see you posted this before in your earlier message however if I misunderstood your question, would you be able to kindly provide us with more details?

Let us know and we will take it from there.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey gege417, thanks for your repsonse!

I believe you are referring to holiday reading for the Queen and where to locate it.

If it is the case indeed, you want to get her a book called '50 Shades of Gravy', which is a reward from 'Tourist Lady' quest .

If however I misunderstood you or you need any further assistance, let us know and we will be happy to help!
Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @SilverJS32,

Sorry to hear that you are unable to proceed.

Can you please verify your game files with this link? This will help you to eliminate any potentially corrupted files that can lead to this issue.

If you're still experiencing this, can I kindly ask you to provide us wit...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @rdx_redux28,

Sorry to hear that you are unable to access this mission.

Can you please provide us with a few screenshots showing your installed mission, your map, and your completed missions, so we can have a look?

Additionally, can you please confirm if you're trying to access it from the same account where this mission has been activated?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello Vikings,

Thank you for your continuous updates and I'm really sorry to hear that your game is crashing.

Could you please contact our team on our Support Site?
Please attach both of the following system files:

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15 Jun

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey the-real-skye, thanks for reaching out and apologies about the delayed response from our team.

Can I just double-check whether issue reoccurs to you after you've restarted the game?

If it does, could you either provide us with video footage or advise the exact steps you take prior to it?

Let us know and we will take it from there!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Ferapaj, thanks for reaching out and apologies about the delayed response from our team.

Do you happen to be using any mods by any chance? Also, does this issue occur if you reach at a certain zoom level or does it not affect it?

Additionally, I can see you've attempted to attach some screenshot here however I am afraid we're unable to view it, therefore could you possibly upload it to any image sharing website and send the link over to us to have a look? Alternatively, if you're able to capture video footage of this, that would be very useful too!

Let us know and we will take it from there.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys, thanks for reaching out and apologies about the deleyed response from our team.

First and foremost, if you haven't already, give the following steps a go and see whether freezes persist.

If it does, is there any chance you could provide us with your system files (DxDiag + MsInfo)? In order to do this, have a look at our dedicated article.

K... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey ZdenekDrizga, thanks for reaching out and apologies about the delayed response from our team.

I've had a closer look, however it does not appear that this issue has been brought up before, therefore for reproduction purposes, would I be able to ask for the following:

1. Video footage or screenshot showing the issue. You can then upload it to either video or image sharing website and send us over the link so we could take a look at it
2. Save file of your game in which you ran into this problem. It is normally by default located in %userprofile%\Documents\Anno 1800\accounts.

Once located, you can just simply upload it to any file sharing website and send the link over to us so that we could take a look at it.

Alternatively, you can submit a support ticket in our ... Read more
Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @pagandee,

Thank you for bringing this to our attention!

Can you please provide us with a short video of this occurring along with your completed quests and your store tab showing owned content, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Thanks for your response there kimitoosky .

If you do have access to your save file where you ran into the Age of Exploration recipe issue, you can just simply use any online file sharing website where you could upload it and once that's done, you should be given a link (URL) that you can share with others, so that they could access the file you've uploaded.

I hope that makes sense. Nevertheless, if you do continue to run into difficulties with this, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey kimitoosky, thanks for reaching out, welcome to forums and sorry to hear about the issues you ran into.

1. In regards to not being able to proceed with Age of Exploration recipe, I can confirm that this has been brought up to our development team, however in order to aid us in further review and for reproduction purposes, is there any chance you could provide us with your save file? It's by default located in %userprofile%\Documents\Anno 1800\accounts

2. As far as losing your save goes, I am not exactly sure what led to it however if you do not have it saved in your save file folder then I am afraid we will be unable to restore the progress you've made on your save file you're referring to.

Should you have any further questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey QualityQvQ, thanks for reaching out and sincere apologies about the delayed response from our team.

As far as difficulty goes - it does not impact item rarity and there is no difference between the modes, however as far as expeditions go, harder ones will indeed carry greater rewards.

Hope this helps. Should you have any further questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys, thanks for reaching out and apologies about the delayed response from our team.

I can confirm that the filtered notifications counting towards maximum stored notifications issue has now been forwarded to our development team for further review.

If we will require any additional information on the matter, we will update the thread accordingly.

SirHarryPierce - in relation to deleting them, this appears to have been already brought up to our development team who managed to reproduce it our side and our team will continue to work on this.

Apologies for the inconvenience these issues may cause and thanks for bearing with us for the time being.