Anno 1800 Dev Tracker

Hey AilingTheo, thanks for reaching out and sorry to hear about the issue you've been dealing with.

As this particular issue does not look to be brought up already, for reproduction purposes, would it be possible for you to provide us with the following by any chance:

1. Video footage showing the issue (can upload it to any external video sharing website and send the link over to us to review)
2. Your game's save file, which by default should be located in %userprofile%\Documents\Anno 1800\accounts

Keep us updated and should you have any questions in the meantime, let us know!

Originally Posted by BGFSDF
I own the Anarchist DLC and when the defectors quest pops and i accept it the item never appears in my warehouse. My game is unmodded.

Hey there BGFSDF,

Welcome to the Forums!

Thank you for reaching out to us with this!

Is this the Anarchist content from the old Ubisoft Club Rewards?

If so, could you please provide a screenshot showing them as claimed in the Ubisoft Connect Rewards tab for the game?

Thank you!

Hello again everyone, and thank you all for your continued updates and patience.

xXoneAboveXx: I am so sorry to see that you have seen this issue in your game as well. Just to clarify, are you completely missing some runes? It sounds like some are appearing in your inventory but are unable to be selected when viewing the gear item, is that correct? My sincerest apologies, just want to make sure I understand correctly.

• If you are completely missing Great Runes, which ones are you missing? Most posts here have been in regards to Health/Life runes, but please let me know if you are missing any others. Also, what gear did you have these runes attached to?
• If the Great Runes appear in your inventory but are not able to be viewed on your gear, please provide a video from your gameplay that shows this. Just post it to YouTube as unlisted and then post the link here.

For the gear that has been downgraded, did you see an increase...

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Originally Posted by Aleksejgem
Eh. 3 years shave passed. Did you solve it?
I experience the same problem in Jun 2021!

Hey Aleksejgem, thanks for reaching out.

This particular issue has been brought to our attention and reported just recently.

Everything seems to be going well so far and without any further complications so as soon as we will have further updates, details will be posted here, in our official forums, so keep an eye.

Apologies for the inconvenience this is causing for the time being.

Originally Posted by kimitoosky
链接：https://pan.baidu.com/s/1UztHXXm5xC88xSjifYV88w
提取码：a8iy
I choose two save files to upload,One is before the DLC:land of lions task,One is recently.
I add the mods maybe since the DLC seat of power or bright harvest,I can't remember the time exactly.So it probably let some mod bulidings missing or cards in townhall or tradeunion unexpected.My problem happened before these things.You also can find this problem in the save files and it's unaffected by mods.
I...

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Hi mpompini, thanks for your message about this. I'm sorry to read you weren't able to get help for this issue via our live chat. Please feel free to reach out to us again via our support website if we can clarify the issue further for you.

Please understand, there can sometimes be short delays before games appear in your account. This is because financial transactions are not always immediate. We have a support article over here with a bit more information. As you can imagine, reaching out to your payment provider in those cases is a great troubleshooting step to take!

Of course, there can be other reasons why a game might not appear in Ubisoft Connect after a purchase, and we'd always recommend reaching out ... Read more

Originally Posted by SirHarryPierce
Why does a Department suggest item slots?

Hello SirHarryPierce!

Thank you for the image and reporting this onto to us!

I've passed this onto the team for them to look into!

We'll let you know should we hear anything further from them in regards to this.

Much appreciated!

Originally Posted by SirHarryPierce
Losing your sort in submenu's is very annoying indeed.

Thanks for the screenshot and I forwarded it over together with the rest of the report .

Hey guys, thanks for reaching out and sincere apologies about the delayed response from our team.

I can confirm that this has been forwarded to our development team who will review this further.

We very much appreciate your communication regarding the matter and apologies for any inconvenience this may cause in the meantime.

Should we have any further updates, details will be posted here, in our official forums, so keep an eye!

Originally Posted by Calura1
I currently on a quest to destroy two frigates. The first one is dead and gone. The second one is on the very edge of the map (actually appears to be *off* the map a bit in the actual map view in the lower left) and my ships will not attack it! I had a ship-of-the-line park almost right beside it, well within range. He was so stopped and ready for attacking, he even folded the sails! But he WOULD NOT ATTACK THIS FRIGATE! Instead, a minute or two later, he put the sails back up and chased him down the edge of the map. It's part of a quest to destroy them, but I can not finish it!

Hey Calura1,

Sorry for the delay in getting back to you!

... Read more

Appreciate your response there and I will make sure this gets brought up to our dedicated forum team accordingly!

Hey there guys!

Thank you for getting back to us with these updates, and for the clip SirHarryPierce!

We've passed these details onto the team who will begin to investigate this further.

Should anyone else encounter this issue, please post your response to Ubi-Karl's questions above so we can pass them on.

Otherwise, we'll let you know when we hear any further news.

Thank you!

Originally Posted by attenzionee
Morning,

same bug for me since the latest Update.

Im on DX12 with all the latest GPA drivers.

Hey attenzionee thanks for reaching out and sorry to hear about this.

For reproduction purposes, so that we could look into the matter further, would you be able to clarify the following:

1. In what instances does the problem occur? Are there any particular actions in-game that you've noticed that may lead to this?
2. How often do you experience the problem?
3. Is there any chance could you provide us with video footage of this?

In the meantime, there are a few workaround steps mentioned in the... Read more

Originally Posted by brigitte3000
Thanks for the reply !

Yes, the issue doesn't seem widespread but apparently I'm not the only one.

To whom should I sent my game files ? It has happened in pretty much all my sandbox games so it's not just one corrupted game file but maybe something wrong with the game installation. I don't know. I don't have any DLC yet, just playing with the standard game.

I could try to record footage but there is nothing to see really, just Eli not refreshing the items for 30+ min and then me reloading the game to fix it. If it can help I will look into it.

Thanks again!

Hey brigitte3000,

You're welcome to ... Read more

Hello guys,

For those of you still reporting freezing or crashing, can you please ensure that you give the steps in our guide a try, as these may help get you back up and running.

We are looking into some reported issues with certain crash errors relating to DirectX, but please ensure you troubleshoot as above as they will may help resolve your issue.

Should the crashing then continue, please open a case on our ... Read more

Hey guys!

I'm sorry this wasn't picked up sooner, thank you for keeping the thread updated!

I've passed this report onto the team for them to take a further look into.

If there's anything further we can help with in the meantime, please let us know.

Thank you!

Hi @warlord99956, sorry to hear you are running into this issue on your PS4 version. Could you confirm if the All that Glitters trophy is updated on the PS5 copy of Valhalla? If so, I would recommend completing our ...

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Originally Posted by Shavi145
Recently bought the Complete edition Year 3. I have exactly the same bug. I overdevelop Cape trelawney and then I came back to Old Nate's Quest. The queen gave me the quest to go his lighthouse. So I went but I cant progress any further than that. I have develop Cape trewlaney up to investors level.

Hey Shavi145,

Sorry for our delayed response!

If you're encountering this bug, could you please contact us directly via our ... Read more

Originally Posted by liminal12020
I just spent over $100 on this game and it crashes constantly with the direc X issue.

I try to submit a case, but the start chat is grayed out.

$100 ******g dollars and its unplayable!

Hello iminal12020,

Sorry for the delay and to see you're been having issues running the game.

As above, if you're unable to create a ticket via our Support Site, you can also reach us on ... Read more

Originally Posted by C0lbyte
Same issue here after Tourists dlc. Have to ALT TAB out and kill process.
I have updated my Nvidia driver today. DX is fully updated. Deleted DX shader cache. Installed all windows 10 updates. Verified files.
Other games plays just fine.
Happened 3 times now and its annoying. Playing with DX11.

Hey C0lbyte,

Sorry for our delay in getting back to you!

I can see you've since created a case and been advised this is currently known and being looked into by the team.

This is still the case, so please keep an eye on the forums where we'll share further news when it becomes available.

Sorry for any in... Read more