Anno 1800 Dev Tracker

Hey guys, thanks for reaching out and bringing this to our attention.

It does not look like this has been brought up before, therefore is there any possibility either of you could provide us with video footage of this by any chance?

Additionally, your save file will be useful too, therefore if you can locate it in %userprofile%\Documents\Anno 1800\accounts and send it over, it will be very beneficial for reproduction purposes.

Let us know!

Hi SpawnDieRepeat!

Somehow I did not manage to come past this thread however I can confirm that just as Bert_Boomgaard suggested, if you have a high attractiveness rating, all you need is more hotels and that will allow you to accommodate more tourists .

Should you have any further queries, feel free to reach out at any time!

Hey Aleksejgem, thanks for reaching out and I am sorry to hear about the problem you ran into.

I can confirm that this has been brought up by a number of players and is currently under investigation by our development team.

Our apologies about the inconvenience this is causing and appreciate your patience for the time being.

Should you have any questions, let us know!

Perfect SirHarryPierce, thanks for providing all the required information and Bert_Boomgaard I also very much appreciate your input on the matter.

I can now confirm this has been forwarded to our development team who will review this further.

Thank you very much for your communication and apologies for the inconvenience this may cause.

Should we require any additional information for this, we will update the thread .

Hey MockKaiFu, thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I've had a closer look at the communication we've had and can see that you've managed to get this resolved, therefore no further assistance is required I believe, however correct me if I'm wrong.

I hope you enjoy your game-time and should you have any queries in the future, feel free to reach out at any time!

Hey arnestion, thanks for sharing this and I will ensure it gets passed to our team on-board .

I do appreciate the eagerness to find out more about this, however I am afraid it's not the information we would have available.

I do apologise if this was not the outcome you may have anticipated and if you do have any further queries, let us know!

Great stuff as always SirHarryPierce, I can now confirm details of the issue been forwarded to our development team for further review.

Apologies for the inconvenience in the meantime and should we have any further information, details will be posted here, in our official forums, so keep an eye!

Hello there @guest-uhhdWeKF! Welcome to the forums

I'm sorry to hear that you're missing one of your Codex Pages. To help us to investigate this further, would you be able to send us a video that shows the following:

• Your current inventory, which shows the Codex Pages you have collected.
• That you are unable to collect Codex Page III. This Codex Page can be found in Gl...

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Hey guys!

As it stands, this particular matter appears to have been already resolved a while back, however as I do see that there are some who continue to be dealing with the issue, for reproduction purposes, it would be great if you could provide us with your save file, which by default is located in %userprofile%\Documents\Anno 1800\accounts.

To send it over to us, you can just simply compress it to .rar file, upload it to any external file sharing website and send us the link over, so that we could take a look at it.

Keep us updated!

Thanks for sending us a video, @zardozpt. I've included this in your report to the development team. They're currently investigating this issue further. If we require any additional information from you, we will reach out to you within this thread.

In the meantime, I would recommend keeping an eye out for any updates within the ...

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Thanks for the update, @Arathorn_ToXiK! I'm glad to hear that you've been able to find Saint George's Helm successfully!

Thanks @azullFR...

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Hey guys, thanks for sharing details regarding the issue.

As it stands, I can confirm that this has now been passed over to our development team who will look into the matter further.

Should we have any difficulties with reproduction steps or any information in particular, we will let you know.

Our apologies about the inconvenience for the time being and thanks for bearing with us.

Should you have any questions, let us know!

Hey SirHarryPierce, thanks for reaching out and bringing this to our attention.

Just to make sure I understand it correctly - are you referring to notification emails you can receive by setting it up through your profile settings? If it is the case indeed, can I ask if you had a chance to look up in your Spam or Junk folders?

Let us know and we will take it from there!

Originally Posted by SirHarryPierce
Can confirm hitting this bug.

Hey SirHarryPierce, have you tried steps proposed earlier by any chance?

Originally Posted by Gausor
Going to Direct X11 solves it for me. But this should not be the all time solution. Drivers and everything up to date as everytime.

Hi Gausor, thanks for letting us know and I'm glad to hear this.

I app... Read more

Hey @mastogaston, thank you for letting us know the steps you have already tried to remedy this error. I would also recommend trying to update your Ubisoft password on your account as this has been a workaround for some players and also completing all steps in our ...

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Hey guys!

I can see that there seem to be quite a few people initially contacting on the matter however gradually it seems that majority has managed to resolve it, so can I just check whether anyone else is still dealing with the problem?

Originally Posted by thankalatz
I got the same bug! Idont know why! it worked in a previous save game ! please does anyone has the solution? Pls develepment team fix it!

Hey thankalatz, thanks for reaching out and I am sorry to hear about this.

Is there any chance you could provide us with your save file? You should be able to locate it in %userprofile%\Documents\Anno 1800\accounts

Let us know! ... Read more

Hey SirHarryPierce thanks for reaching out and apologies about the delayed response from our team.

I've had a closer look and it does not appear that this has been brought up before, so with that in mind, can I ask you to clarify the following (if possible):

1. Since when did the issue start to happen?
2. Does this occur each and every time you attempt to send Oil ship manually?
3. Is there any possibility you could provide us with save file for reproduction purposes?

Let us know and we will take it from there!

Hey thankalatz, thanks for reaching out and bringing this to our attention.

Is there any possibility you could provide us with video footage/screenshot showing this as well as your game save file? It will be located in %userprofile%\Documents\Anno 1800\accounts
therefore once you find it, if you could upload it to any file sharing website and send the link over to us.

Let us know!

Hello all,

I apologise for the double post. A hot fix for this issue was deployed 2 June, 2021. If you have been affected by this issue, please follow the steps below:

• Create a manual save
• Close the game application and relaunch it
• Load the save you created before

You should now be able to harm the Puca!

If the issue still persists after trying these steps, please rest assured that the developm...

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Hello there,

I apologise for the delayed response. The development team have reached out to us with a response regarding the cloth physics in-game.

We can confirm that the behavior of cloth physics in game is not a bug. We regularly introduce quality-of-life improvements to the game through Title Updates and share the details through our forums.

While cloth physics is not currently a priority in our pipeline, we'll look to review this feature for potential future improvements if the opportunity arises.

I understand that this may not have been the update you were hoping for, and apologise for any disappointment that may have been caused. If you have any additional comments or feedback you'd like to share with us in this thread, we are happy to pass it forward for the developers' consideration.

Thank you ...

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