Anno 1800 Dev Tracker

Hey xn-d, thanks for providing all the details on the matter and apologies about the delayed response from our team.

I can now confirm that this particular issue has been forwarded to our development team who will take a closer look at it.

We very much appreciate your communication and should we have any updates, details will be posted here, in our official forums, so keep an eye!

Hey TheTruth86, welcome to forums and apologies about the delayed response from our team.

First and foremost, is there any chance you could provide us with your save file?

It is normally by default located in %userprofile%\Documents\Anno 1800\accounts. Once located, you can just simply upload it to any file sharing website and send the link over to us so that we could take a look at it.

Alternatively, you can submit a support ticket in our website by logging in and selecting 'Contact Customer Support. You'll need to compress your file before uploading and once that's done, let us know!

By providing us with a save file, this will be very helpful going forward in case if our team needs to reproduce mentioned issues on our side.
... Read more

Hey gege417, thanks for getting in touch!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language, you can either reach out to us via French forums or visit our ... Read more

Hello @Z1M_ka,

Sorry to hear that your game keeps crashing.

Can you please perform all the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can cause crashes.

Many thanks and if you have any additional questions, please le...

Read more

So in order to make your file public, you need to:

1. Select the blue Share button in the top right-hand side of your chosen Google Drive file
2. Select > Advanced in the bottom right-hand side, select > Change
3. You’ll see a range of Link Sharing options
4. Choose > On - public on the web > Choose Save (This means anyone on the Internet can find and access your file - no sign-in required)
6. Make sure to copy your new updated URL before sharing it
7. Click Done

Once you do so, this will then allow us to review the document you've uploaded .

Keep us updated!

Quick update - issue was confirmed to be live therefore further investigation will take place for the time being.

Appreciate your effort towards making the gameplay experience better and as soon as we will have any further updates, details will be posted here, in our official forums, so keep an eye!

Quick update - with the information provided, issue was confirmed to be present.

Further investigation will take place for the time being.

Your effort Harry did not go unnoticed so as always - thanks for your communication .

Hope you have a lovely day and if you do run into any other issues or require assistance, feel free to reach out at any time!

Hey C0lbyte, thanks for reaching out!

I see you posted the same query in this thread as well, therefore I'd suggest to try reverting yo... Read more

Hello there!
 
I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for "Pig of Prophecy" in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET.
 
If you are still encountering issues with "Pig of Prophecy" following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the ...

Read more

Hello there!
 
I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for "The Path of Wind Blue" in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET.
 
If you are still encountering issues with "The Path of the Wind Blue" following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video...

Read more

Hello there!
 
I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for "Erik Loyalskull" in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET.
 
If you are still encountering issues with "Erik Loyalskull" following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the ...

Read more

Hello there!
 
I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a several fixes for "Brewing Rebellion" in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET. The list of fixes includes the following:

• The door to the longhouse in Buckingham cannot be forced open
• Quest NPCs, such as Basim and Sigurd, cannot be interacted with
...

Read more

Hello there!
 
I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for "Closing the Vault" in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET.
 
If you are still encountering issues with "Closing the Vault" following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows ...

Read more

Hey AilingTheo, appreciate your response!

I've looked it up however it does not look like this issue has been brought up before, therefore for reproduction purposes, could you advise us the following:

1. Taking into consideration that this only happens occasionally, have you possibly noticed any consistencies in terms of in-game actions that may lead to save progress missing?
2. Is there any possibility you could provide us with video footage showing this?

Let us know and we will take it from there.

Thanks for the update ArvadoNL and I'm glad to see community helping each other out .

Hope you enjoy your game-time and should you have any queries in the future, feel free to reach out at any time!

Originally Posted by thankalatz
https://drive.google.com/file/d/13Hh...ew?usp=sharing This is the screenshot that you have asked and
...

Read more

Originally Posted by stormwizzy
Hi Ubi-Raziel

I've had that same bug happen to me several playthroughs now. The quest is UNDELETABLE or UNabandonable. I continued through the questline, unifying Embesa, yet even as you say during the talks between Archibald and the King, "whole embesa is unified" and Archibald accepts this, the questnotification will not remove itself.
Naturally i suspect that this is due for players doing the Waha Desher and Kitudi questlines BEFORE we level up our island and get the tapestries. Which unlucks Angereb.

Now, of course after several tries I got fed up and started again, This time however I would start the Angareb questline before beginning on the Waha Desher or Kidusi one, thus avoiding the bug. This I managed, but did n...

Read more

Appreciate your response there SirHarryPierce!

I believe information-wise this should be enough however will let you know if otherwise.

I can confirm this has been forwarded to our development team who will take a closer look at it.

Thank you for your patience for the time being and once we will have more information to share, details will be posted here, in our official forums, so keep an eye!

Hey Dulosis, thanks for reaching out, apologies for not being able to get back to you earlier and I'm glad to see that community managed to help you out with this one .

Should you have any queries in the future, feel free to reach out at any time!

Hey DonCiccy, thanks for reaching out!

I've had a closer look at your account and depending on where you purchased your copy of the game, if it's an older version of it, you will not have Year 3 Pass available and will have to be purchased separately, however if the copy of your purchased game was to be recent, you'd have access to Year 3 Pass content as well, therefore I would recommend to refer to the retailer you bought it from and see if they can help with your query.

Apologies if this may not be the outcome you anticipated and if you have any further questions, let us know!