Anno 1800

Anno 1800 Dev Tracker




01 Mar

Comment
    Ubi-Gouda on Support Forums - Thread - Direct

Hello there @cooler-Name0815, thanks for posting.

I'm really sorry this is happening to you. I understand how confusing and annoying it must be. Would you mind posting your PC Specs here for us please? That would be very helpful for us in trying to troubleshoot the error.

For now, I recommend trying the other steps that we have listed in our PC Techn...

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Comment
    Ubi-Gouda on Support Forums - Thread - Direct

@ToySoldier1912 Hey there!

Thanks for clarifying! So this only happens when playing multiplayer? The more players are in the multiplayer session, the slower the game runs? When playing in single player, is performance affected at all? Would it be possible for you to check with the other players in your multiplayer session to see if this performance drop happens for them as well?

Comment
    Ubi-Gouda on Support Forums - Thread - Direct

Hey there @Mevelios!

We really appreciate the update! Our dev team wasn't able to locate the affected mission in the save file you provided- could you possibly send a save file with the mission where it only shows the two options? In addition to that, could you post a video clip showing this occurring in-game when you get to this expedition event?

Comment
    Ubi-Gouda on Support Forums - Thread - Direct

@wing_hu Hey there!

I can't say for sure whether or not this issue will be fixed in the next in the next patch, but since this issue has been under investigation by the dev team for quite some time now, I wouldn't be surprised if this is something that gets patched in the next update.

You can find the release notes for Anno 1800 here: https://anno-union.com/updates/: (https://anno-union.com/updates)

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @senroq,

Welcome to the Ubisoft Discussions!

As your post has wound up in the Rocksmith+ forums, I've gone ahead and moved it over to Anno 1800.

I don't quite understand your post however.

Games and DLCs no longer require keys as they're automatically bound to your account.

The DLC should be available in-game for you to access.

If you're having issues locating your DLC in-game or are being asked for a key on launch, please could you explain this further?

Thank you!


28 Feb

Comment
    Ubi-Chiral on Support Forums - Thread - Direct

@ToySoldier1912

When you say in a later state, do you mean when you first start a save but later on in game it starts slowing down? Or does this happen every time you launch the game, around a certain amount of time playing the performance really slows down but it works again as expected next time you start the save?

If it seems to be tied to how long you are playing in a session, I'd like to try clearing your Ubisoft Connect cache and probably even ...

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Comment
    Ubi-Chiral on Support Forums - Thread - Direct

@Etargos

Sorry you're encountering this issue! Thank you for trying to verify the files and for confirming this is happening on a vanilla game. The information @Mevelios provided is what we would want to gather to report a bug so if you can provide a video and save file like mentioned in that link I would greatly appreciate it!

Thanks for the assistance @Mevelios 🙂

Comment
    Ubi-Chiral on Support Forums - Thread - Direct

@KH1031

Thank you very much for the clarification, I greatly appreciate it!

In this case, looks like the issue has already been reported but for good measure I've added this further report. 🙂

Comment
    Ubi-Chiral on Support Forums - Thread - Direct

Hi @Firefoxpichu!

I'm sorry you're encountering this issue! I know it's frustrating, but we ask to try troubleshooting steps to see if anything this changes about the issue, this helps us narrow down the cause!

The team needs more information about this issue to look further into it. If anyone is still encountering this and can provide a save file (either in a link from a file sharing source or by making a ...

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Comment
    Ubi-Chiral on Support Forums - Thread - Direct

@Asterix201252 and @Mevelios

Thank you both for the save file links! I really appreciate that! I've forwarded those to the team at this time. 🙂...

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Comment
    Ubi-Chiral on Support Forums - Thread - Direct

@LordOdin1961

Thanks for the update! Glad to hear this was resolved! 🙂


25 Feb

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@IIAc3sII @Asterix201252 @Mevelios Many thanks for all the information you've provided !

Your reports have been forwarded to the Team, along the files you've provided, and we'll reach out if additional details are needed.

@Mevelios Regarding ticket numbers, they're removed from forums threads in order to p...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Spirits__ Hi, and welcome to the forum !

I've taken note of your report regarding an Issue with Harbour buildings, and I wanted to thank you for all the details provided !

In order to isolate the problem, I invite you to let us know if the problem persists after checking the advice from ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@IIAc3sII Thanks for all the details !

I've read your messages, and I'm glad to hear that the cannons were not affected by the morale Issue.

I've also forwarded your report in the thread you created regarding harbor piers, thanks again for the information you provided !

Enjoy the game, and if you'd like to report other Issues, or if there's anything else we can help you with, don't hesitate to let us know !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@IIAc3sII Hi !

I've taken note of your report regarding an Issue with harbor piers after their destruction, and I wanted to thank you for all the details provided !

Your report has been forwarded to the Team, along with the save and videos, and we'll reach out if additional information is needed.

Feel free to reach out if you'd like to report other Issues, or if you have any questions !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@IIAc3sII @Mevelios Thank you for all the details, as well as your patience and understanding !

The problem has been reported to the Team, along with the screenshots an...

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24 Feb

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Arithon89 !

Sorry to hear that you're also experiencing the same error.

Could you please provide us more information about your issue by responding to the previously asked questions ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !