Hey all, if you are seeing issues with connection then please take a moment to go through the connection troubleshooting steps in this help article: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Let me know how you get on.
Darko
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Th...
Read more@MiloMello
As a good starting point I'd make sure your devices have the latest drivers. Does this buzzing sound happen when you play for a while without any programs like Discord running?
Updating drivers
https://help.ea.com/en-us/hel...
Read moreSorry to hear that you are having issues @PoppySeedss.
Can you try the following steps please:
Glad you were able to get it fixed by reinstalling the Origin client. Good luck in Kings Canyon!
For anyone else that is experiencing this we recommend deleting the Origin client completely from your PC and then re-download the latest version here: https://www.origin.com/usa/en-us/store/download
If you are missing content then this is not something which we can help you with on AHQ @XxjesseadamsxX so please speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To request a callback or speak with a ...
Read moreThank you. Can i check if you and/or your friend had Wraith as your Featured Legend?
@MegaCosmic
I'm going to marking this as a solution for visibility reasons. It's not a "fix" but a way for others to get into the game with their friends while our teams continue to investigate the reported crashes.
@oHnOo_was_taken
That's really exciting to hear you finally came across a workaround fix so you can play the game (so far) without any crashes. I'm going to keep a close eye on this post and if there is anyone else out there that can confirm this works, please reply so we can mark this as a solution for visibility purposes.
@aelix6361 wrote:
This conclusion (that the no-error crash is related to extended high GPU utilisation) doesn't allow for a quick fix because it appears to be a problem in the game's code somewhere. But if you are experiencing the same kind of crash I'd recommend getting Afterburner (or HWInfo64 or some other app that can monitor GPU utilisation) and then lowering your settings until your GPU utilisation graph stays below 100% all the time. That may enable you to at least play the game while waiting for Respawn to fix it.
Thank you for t...
Read moreIf you don't get a login prompt, you already have an account connected.
You can log into into https://help.ea.com/en/ via the Xbox/PS4 login options. Once you're logged in here you can go to Accounts > Order Management, and it'll try to transfer you to the main ea.com site, and on this page you should see the email address for the linked EA account.
You can log into Origin.com then go to your profile (in the bottom left) then Edit on EA.com (in the top right). On this page you can scroll down and see your linked accounts.
If you already linked Twitch to the wrong account, you can unl...
If you don't get a login prompt, you already have an account connected.
You can log into into https://help.ea.com/en/ via the Xbox/PS4 login options. Once you're logged in here you can go to Accounts > Order Management, and it'll try to transfer you to the main ea.com site, and on this page you should see the email address for the linked EA account.
You can log into Origin.com then go to your profile (in the bottom left) then Edit on EA.com (in the top right). On this page you can scroll down and see your linked accounts.
If you already linked Twitch to the wrong account, you can unl...
We have seen reports of LED/RGB management/configuration software causing an issue. Currently, disabling that software is advised if it is causing this issue with Apex.
--------------------------------------------------------------------------------------------------For any issues relating to account and billing, you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
Darko
Hi guys, this should be resolved now.
If you're still having issues adding a skin can you try a game restart and check again?
Thanks for the feedback @HieronymousBoss and @themezmerizer.
Have you tried remapping the key to see if it makes a difference?
Darko
...
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