Apex Legends Dev Tracker

Are you able to record some clips of this happening so we can see how it's not showing up on your screen? Are you waiting until your whole squad is eliminated before going back to the menu?

/Blueberry

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Try clearing your Origin cache. 

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: ... Read more

Try deleting the Origin client and re-download the latest version here: https://www.origin.com/usa/en-us/store/download

 

Right-click on the game before you launch it and select "Repair."

 

Try rebooting your network. If you're familiar with port forwarding we have the port numbers listed for Apex Legends below. Try rebooting the network first though to see if a simple refresh of the connection addresses this.

 

Basic Connection Troubleshooting

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I know the part that you are referring to @chicozeb.

 

I tested it last night on my Xbox and had no issues. It's an odd one as it's such a small issue that's more annoying then anything else.

Darko

Great to hear that it is fixed.

Enjoy the game.

 

Darko

Hey all, sorry to hear that you are having issues but if the game is not crashing and you are just being kick offline then would you all mind taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on.

Darko

Hey all, sorry to hear that you are having issues but if the game is not crashing and you are just being kick offline then would you all mind taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on.

Darko

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I tested it last night and it worked fine so it would seem to be something on your end @chicozeb.

Honestly, it's such a small issue that I wouldn't even bother recommending most of the troubleshooting steps. 

 

If you want to try and get it fixed I can grab some steps for you but as long as it's not bothering you I'd suggest leaving it as it is.

Darko

It's an odd one is what it is @chicozeb.

 

Do you see it in any other game?

 

Darko

Sorry for the late reply @FortApollo.

If you paid for content and never received it then please speak with our live support using the steps in the accepted solution.

Darko

Let me know what happens when you launch it from the internal HD @chicozeb.

Darko

Most people seeing this are able to fix it by changing their DNS settings to Googles DNS setting @mdn_realdeal.

 

The Google Public DNS IP addresses (IPv4) are as follows:

• 8.8.8.8
• 8.8.4.4

The Google Public DNS IPv6 addresses are as follows:

• 2001:4860:4860::8888
• 2001:4860:4860::8844

Let me know if they make a difference.

 

Darko

 

 

Most people seeing this are able to fix it by changing their DNS settings to Googles DNS setting @mdn_realdeal.

 

The Google Public DNS IP addresses (IPv4) are as follows:

• 8.8.8.8
• 8.8.4.4

The Google Public DNS IPv6 addresses are as follows:

• 2001:4860:4860::8888
• 2001:4860:4860::8844

Let me know if they make a difference.

 

Darko

 

 

I've not noticed that myself @chicozeb.

 

It may be an issue with your audio settings, best thing to do is ensure that your console and in-game audio settings reflect your audio set up. For example, if you are playing back sound from your TV ensure that you do not have surround sound set.

Darko

That system was not intended to make it into that patch and was disabled.

 

Details: https://www.reddit.com/r/apexlegends/comments/b96jm4/weve_disabled_the_leaving_early_penalty/

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ... Read more

Thanks for taking the time to share your feedback with the community @TheLostEmpire.

 

Darko 

@StopLooting 

 

Please see the following links for basic and advanced connectivity troubleshooting and info, thanks.

 

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

 

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@gazozbora_  Moved your post over to this one.

Before we dive into troubleshooting, have you tried the steps from the Community Crashing Troubleshooting Guide yet?

 

For FPS drops we've seen success by lowe...

Read more

@gazozbora_  Moved your post over to this one.

Before we dive into troubleshooting, have you tried the steps from the Community Crashing Troubleshooting Guide yet?

 

For FPS drops we've seen success by lowe...

Read more

Hey @Qiao_QAQ_Qiao , to dispute your ban please follow our EA help link https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/   The article will have details on how you can dispute the ban.   AHQ or EA forums is not the place to talk about your ban and I will be closing this topic.    /Atic  ... Read more