Apex Legends

Apex Legends Dev Tracker




30 Apr

Comment

Just going to correct Bob here.

Bronze player COULD get matched with a platinum player in some intended edge cases. However, Bronze player should NEVER be matched with a Diamond+ player.

We investigated this, and in all the cases we checked, it is a Gold Player in a premade with a Bronze player that gets placed into a Gold + Plat lobby.

This is intended BECAUSE:

Gold players can duo queue with bronze and silver players. When you are in a premade, you play at the highest player's tier. In this case; The Gold Lobby.

Sometimes when queue time is sufficiently high, lobbies starts merging to kick off games. This is a compromise in the design because we don't want these players to wait forever. So sometimes during off-peak hours, this starts happening. This is fully intended.

With that said, this feels like a bug, and I'll look into adjusting this specific edge case in the future.


29 Apr


28 Apr

Comment
    EA_David on Forums - Thread - Direct
Thanks for the extra details.

Once the dust settled on this, what happened was that there was an issue with the data that came with the Golden Week content, and a fix was deployed on our end.

Cheers, and sorry for the inconvenience.

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27 Apr

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @dkostarovv 

 

I'm very sorry, but we can't help with this over Answers HQ. You can dispute the ban up to 3 times. If you've used up all 3 disputes, the ban will remain on the account.

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Comment

Hi @Dread10_03 I would be happy to pass your feedback along to the team, currently however in-game purchases are final so whatever is purchased with a currency is kept. 

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    EA_Lanna on Forums - Thread - Direct

Hi @NUTR0rl_on_TTOK

 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

 

- EA_Lanna

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    EA_David on Forums - Thread - Direct

@Akira-s2x Hey, it looks like you got into some matches (including a win, congrats) since your post. Can I check what steps you took to get in, or did you just need to wait?

Edit: I found a bit more info,  if folks encounter this they should just need to restart their game client. 

I know you mentioned a restart before, but it seems there were some updates on our end before the update would address this.

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26 Apr

Comment
    EA_Darko on Forums - Thread - Direct

Hey @heymamaitsbuuren going to lock this as there is nothing that we can do on AHQ for TOS issues.


Please speak with our TOS team.


Darko

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    EA_Darko on Forums - Thread - Direct

Hey all, you will need to speak to our Terms of Service team.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select...
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