Respawn wasn't your regular set of game developers and resignations, especially from the core team, were far from normal up until the last few years; the core design and engineering teams had been together for various lengths going all the way back to the studio '2015', working on Metal of Honor (for EA ironically), Call of Duty through Modern Warfare 2, and both Titanfall and Titanfall 2. I'd encourage you to look at the credits for those games to get an idea of just how much talent was lost in just a few short years.

Everyone had their own reasons for leaving, and the aquisition by EA was certainly a factor for some.

Source: 5 years at IW, 10 years at Respawn

How many levels you'll need to obtain a pack reward varies.

It's 1 pack every 10 levels starting between the levels of 500 - 600 (with your first pack coming in at level 502). But between 600-700, you get it a bit more frequently (roughly 1 pack every 8 levels). Between 700-800, it's 1 pack for every 6 levels.... etc!

There are some 100 level ranges where you get it more often, and some where you get it less often!

Hey everyone! Thanks for all your reports thus far!

Zoning in on one problem here:

Not receiving packs after levelling up past level 500.

As we tweeted, we're still looking into this. But I'd love your help in getting more profiles we can look into. Specifically for 2 scenarios.

Scenario 1: You did not get your Apex pack upon levelling to 502 ^{(the first time you'll get your first pack after the level cap increase}), and then subsequently every 10 levels after ^{(within the levels of 500-600—the frequency of packs varies as you progress into each 100 level bracket}). BUT you later found that you did get the packs. It's just that it came late.

Scenario 2: You did not get your Apex pack up...

Does restarting fixes the issue?

If you are getting all the other rewards, and the badge is displaying the wrong thing, might be a loading problem on season reset.