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* Tag me with @EA_Atic if you are responding to me. 
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Hey can you DM me the case # so I can escalate this with our TOS team to find out what happened?
Summon your inner hero with 40 adventurous event-limited cosmetics and the return of Armed and Dangerous when Gaiden launches on July 19th.
Read the full blog here: https://www.ea.com/games/apex-legends/news/gaiden-event
Out of curiosity, roughly how many lines is _items.nut these days? Assuming you still use it in Apex of course? It's roughly 10,000 lines in Titanfall 2, and I can't see that being very maintainable in a game like Apex with much more complicated systems regarding purchases and items
Don't use it in Apex. Having not worked on TF2, I'm not sure what functionality fell under that umbrella. The total LoC for the "cosmetics system" (as a whole) in Apex is substantially more than 10,000, but there's no single file that's that large.
Do you have a fix for the ranked rewards from last season not being given out properly? A ton of preds have masters badges on Xbox that should have pred badges and ea support is a dead end at times.
I've been trying to fix this for the past like 6 months. My fix works 100% of the time in our Dev environment and so far 0% of the time in live. Because we've had a couple times when we're "sure" we've fixed it and then it turns out not to work, we've stopped making more public posts on this issue. We're working with a couple of Preds who we know are affected and each time I think I've figured out why it wasn't working and we get an update out, we ask them to see if the fix is valid. If they confirm it's good, then we'll make a larger announcement. But if - as has been the case - it's another bust, then we've avoided getting people's hopes up and failing to deliver. At this point, we're considering a more significant rewrite of the underlying logic, just because it's neither clear why *some* players don't get the correct badge nor why we can't actually fix them. Badges are a much more complex system than they might appear, and so EA support literally cannot do anything to help thes...
Read moreHey everyone! We'd like to offer some insights on the earlier bug that resulted in players above level 500 not correctly receiving level up rewards following the launch of Hunted. The issue is now resolved.
Below you'll find more info on what our Live Team did to resolve the bug. We hope this provides more insight on processes in place and why sometimes these instances can take time to fix. Happy reading!
We have many different systems in our game that keep track of players levels, rewards, and overall progress in the game. In a normal situation, all these systems talk to each other and work in tandem, but when updating our level cap, some of these systems started to get mismatched. As a result, players would be able ...
Read more External link →Ticket: 335134
Read moreHey everyone! Thanks for all your reports thus far!
Zoning in on one problem here:
Not receiving packs after levelling up past level 500.
As we tweeted, we're still looking into this. But I'd love your help in getting more profiles we can look into. Specifically for 2 scenarios.
Scenario 1: You did not get your Apex pack upon levelling to 502 (the first time you'll get your first pack after the level cap increase), and then subsequently every 10 levels after (within the levels of 500-600—the frequency of packs varies as you progress into each 100 level bracket). BUT you later found that you did get the packs. It's just that it came late.
Scenario 2: You did not get your Apex pack upon levelling to 502, and then subsequently every 10 levels after. AND you still did not get your packs.
Please let me kn...
Hey everyone! Still seeing replies to this, and thanks everyone who submitted some cases and scenarios for us! We've got all the info we need for now <3
A small update posted on the Respawn Twitter on this topic: https://twitter.com/Respawn/status/1560035547426410496
When you create a case, you should get that option. Choose Manage My Account > Can't log in. That should give you the option for a callback or chat.
This game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.
Read more
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