This game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.
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Unfortunately, we're not able to help with account related issues over Answers HQ. It's a security issue. You have to go through account verification before we can make changes to an account. This is something an advisor needs to do. Which is why we have to refer you there for help with anything account related.