The Elder Scrolls Online Dev Tracker

Hello everyone. As communicated earlier, we now have all live megaservers online and available to players. We understand the outage was frustrating, but we want to thank you for your patience as we worked to bring the game back online. We are extending the current ESO Plus Free Trial by one day to December 20, 2024. Additionally, we will be enhancing the first two days of the January 2025 Daily Login Rewards. They will consist of the following:

• Day One- 1000 Seals of Endeavor
• Day Two-
(Qty. 5) Grand Gold Coast Experience Scrolls (150% EXP Scrolls)

We appreciate those who expressed kind words of encouragement during the process and thank you for your patience as we resolved the outage.

Hey folks - here's some answers to the main questions in this thread, as well as some insights to our process and what we're working on to help us better debug the issue(s). Thanks for the questions and please keep on providing feedback! What things do you look at when you get reports about in-game performance issues?  Performance issues and their related investigations are complex, and there are loads of things we look at. Just about anything could be a factor when it comes to performance issues. Generally, the big ones we look at are:  

• The server
(s) where the issue is occurring 

• What time
(s) the issue occurred 

• Machine specs for impacted players  

• What affected players were doing at the time the issue occurred  

• What addons affected players have installed. All these things combined help us get a full picture of most issues. And from there, we expand our list of what we look a...

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We have opened all of the Xbox and PlayStation realms. We will continue to monitor all realms for stability. Thank you for your patience as we have worked to bring the servers back online.

Hey all, just a heads up we are currently troubleshooting a few tech issues (seems to be the theme of the week, eh?). We'll be live as soon as we can but please expect a slight delay!

HI All, we just updated here on console, but the TL;DR is we are working on testing console megaservers now, with the goal of having them up today. But no eta yet as we are still working through tests and checks.

method__01;c-8236882

hope we get the cooking stream this year ,even with al these technical probs in game ,its like a tradition to most ppl here :)

The cooking stream is still happening! Jess and Gina are prepping now to bake and chat!

Thanks again for everyone's continued patience! As mentioned above, PC NA and EU are back online; please submit a ticket with Customer Support if you notice any issues with your character. Additionally, the ESO account page is also back online. We are currently focusing on getting console realms tested and expect both Xbox and PlayStation servers to be back online later today. We'll keep you posted on status and will provide an ETA when we can.

Stella_dArgento;c-8236744

@ZOS_Kevin thanks for your work and the information! Can you estimate around which time console servers will be back up? Or is that not possible yet?

Too early to call right now. We need to give the team more time to work on console now that PC is up and running. But once we have that info, we'll update the core info thread.

Hi All. We have opened the PC NA and PC EU megaservers. We have been monitoring stability and keeping a close eye on things before issuing this wider all-clear on the realms. The team is now working on the other platforms and anticipate, barring any unforeseen issues, opening these later today. Thank you again for your patience as we resolve this.

A bit more of a substantial update this time! We are making solid progress, though there is still a great deal of work to be done. We are anticipating work continuing through the night to get all Live realms tested and ready to be brought back online. With that said, we are currently targeting opening PC NA and EU servers around 10am EST/3pm GMT on Friday, December 13 and will update on the status of console realms shortly after. The PTS will remain offline through the weekend with plans to bring it back online early next week. We'll provide the latest status of everything in the morning (EST). The ongoing patience from everyone has been greatly appreciated.

Update: We are still hard at work trying to get all live realms back up and running as soon as possible, and are making good progress on PC NA. The current plan is to open realms by platform (NA and EU together) as they come back online; the current order is not known but we will keep you posted. Thanks for your continued patience and we'll check back in with everyone in a couple hours.

Hey all, just confirming we were seeing this too. I was really missing the "Recent" and "Dev Tracker" in the nav bar for the last few hours. This was related to the ongoing datacenter issue, as our website was down as well (and looks like it's back!) and the nav bar is part of our website.

Hi All, minor update as we are hearing back from some teams working on getting our hardware back online. Work is progressing smoothly right now. However, it's still too early to clock timing for when megaservers will be back online. We're hoping to get a bit more work done and checks verified before giving estimated times. We should know more in a few hours and provide an update then.

We are looking into this. It's due to the main website being down as the top nav bar is connected to the main site. But we are aware of the issue.

Hi all, just providing an update. We are still hard at work getting systems back online. Based on what we know right now, we believe the Megaservers will most likely be offline longer than the original 12 hour estimation. We hope to provide more clarity on timeframe once we have a little more time to complete more work. Regarding the scope of work, this issue we ran into today was an edge-case emergency power outage at the data center that did not trigger standard backup failsafes for multiple tenants affected by the outage. (This type of outage is designed to cut ALL power in the event of a fire/flood scenario.) The outage now requires us to do a full reboot of our hardware while recovering from a full loss of power. Rebuilding piece by piece involves a methodical and lengthy process, including additional verification and testing as we bring the hardware online. Hopefully this provides some clarity on the work happening right now. Thanks again for the continued patience.

NotNi.ya;c-8233804

Thanksgiving is over, We were told we could get an update or at least a small "we're still looking at it" copy pasta. still nothing! its about to be Christmas. should we just give up?

We have a Q&A post prepped and were going to share it today in this thread, then the datacenter power failure happened and honestly it didn't seem like the best time. It is all ready to go, though, and we'll post it tomorrow. This may be getting a little to in the weeds, but one of the reasons more meaty posts and Q&As take a little extra time is we localize them into extended languages (12 not counting English) so that as many of our players as possible can benefit from the answers.

Hi all, we are closing this thread down for now. We know the outage is frustrating, however, the first thing we need to focus on as a team is getting things back online without issue. Once servers are back online and people can play again, we will evaluate the impact and next steps.

code65536;c-8235235

@ZOS_Kevin Would it be possible to the login servers back online sooner than the 12 hour mark, so that EU can log in (since the actual EU megaservers weren't directly affected by this) before the daily resets?

All of that depends on how checks go as things come back online. But to be frank, we noted in our update "that at least 12hrs" because there is the possibility it takes longer. So can't make any promises on timeline.

Just to give everyone an update, some power has been restored to a number of critical pieces in the datacenter, but there is still a lot of work to be done. We'll plan to provide another update in a couple hours.

ApoAlaia;c-8235233

That is really decent of you <3 Also, thank you for the update. I just can't help it, my human brain wants to find patterns.

Oh, same. I totally get it. Please know, though, everyone that this was a case of really unfortunate timing. :s