For Honor Dev Tracker

Hello @ttv-wezz,

Thank you for bringing this to our attention! I'm sorry to hear that you are experiencing this issue.

Can you please confirm if your drivers are up-to-date? Secondly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

Hi @noobshiliang, thanks for the update !

It is odd that it's only happening with some screenshots only.

Would you be able to make a video showing how it happens ? Can you see the head being removed when you do the screenshot, or is it only when you look at the result ?

If you make a video, you can upload a link here

I'll be able to investigate this further and pass it to the game team to get to ...

Hey @ted-mario_a, sorry to hear you're having the same issue

Can you confirm you've done all the steps that were advised above by @UbiSushiVamp ? Do you know your NAT type ? Are ou and your friend both on the same platform as well ?

Hi @noobshiliang I'm sorry to hear that you are experiencing this issue when trying to take a screenshot with GeForce experience. Can you confirm if you experience the same issue when pressing the F12 key to capture an image through Ubisoft Connect?

Does this also only occur with a certain character or any that is wearing the illustrious effect mask that you mentioned?

Hi @pointlesssharck I'm sorry to hear that For Honor keeps crashing whilst you are playing.

You mentioned that you have already gone through the PC troubleshooting on the Ubisoft Support website.

To investigate the issue further we would require you to submit your system files which you have already done. Customer Support will do their best to reply within 48 hours, however if there is a high volume of contacts it may take a little longer for which I apologise. They will respond to your case as soon as it is possible.

Hi @auzzie4746 apologies for the late response.

I'm pleased you were able to resolve the issue.

If you have any further issues, please let us know.

Hi @lord_of-snails I'm sorry to hear that you are experiencing issues purchasing Steel in For Honor.

I'm afraid that we are unable to assist you with this particular issue via the forums, therefore I have created a support case for you and our Customer Support team will assist you further.

You will receive an email with more information. 

As you will receive further assistance via your support case I will now lock this thread.

Hi @dante-gamerbr I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your issue or question for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Hi @tripasuelta3000 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your issue or question for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Hey @angelkathy ,

Thank you for getting in touch.

May we please know what exact items are affected and if this is still the case after verifying the files?

Any screenshot / clip examples would also be appreciated so we can investigate further.

Thank you!

Hey guys,

I'm sorry to hear you're missing outfits in-game!

Is this still the case?

If so, could you please try verifying the game's files?

And if there's still no change, please could you provide any screenshot examples of the impacted outfits showing as locked / unavailable now?

Thank you!

Thanks for getting back to us @cwheatley14 !

So we can pass your report onto the team to investigate, could you please open a direct ticket via our Support Site or send us a DM via ...

Hey @night_fury147 ,

May we please know what exact paint patterns have gone missing and could you please share any screenshot examples of this?

Thank you!

Hey @vdp-gg,

As they're two different platforms, you aren't able to directly 'register' your Ubisoft copy into Steam.

You can however add it to your library as a Non-Steam Game.

This can be done by clicking the '+' icon to the bottom left of the client and selecting 'Add Non-Steam Game'. You then need to select the .exe file location for For Honor and you will then be able to launch it from your Steam library.

If you have any further questions, please let us know!

Hey @mamo_mehdi ,

Thank you for getting in touch, sorry to hear you haven't been able to connect so far!

If you're still having this issue and haven't done so already, could you please make sure you complete all of the steps in this connectivity troubleshooting guide a try and let us know if there's any changes?

Please let us know how you get on.

Thank you!

Hey @emin68

I'm sorry to hear your game is crashing when you try to launch it. Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.

There is also some more steps found in ...

Hey @cubby412-xl

I'm sorry to hear you have a red NAT type for this game.

If it is still happening, please can you go through the connectivity troubleshooting found here.

If you still need assistance, we'll need to speak...

Hey @cwheatley14

I'm sorry to hear you haven't received some faction rewards. Could you just clarify which challenges they were from and provide a screenshot of those?

Hey @goose-andduck

I couldn't see any known issues of this based on what you've written here. Would you be able to provide a video clip showing the issue so I can forward it on to the game team to look into?

Hey @partialbeast3

I've already replied to you in the other thread you commented on about this, so I'll just lock this one.