Hyper Scape Dev Tracker

Hello there GeoFKR-SeVeEe!

I'm sorry to hear you're encountering this issue as well. As my colleague Ubi-Milky writes above, would you be able to provide an image of your in-game stats that would prove you have gotten to the last 15 in squad mode, if possible? Thanks!

Hello there SoloomBOom! Welcome to the forums!

Sorry for the delayed response. I'm sorry to hear that you've experienced crashes in-game.

Could you please clarify the issue a little further for me? Are you unable to change the graphics quality in the in-game menu? Or does the game crash before you can change this setting yourself?

Thanks!

Hello there Duelystjd! Welcome to the forums!

Sorry for the delayed response. I'm sorry to hear that you encountered issues with your game controller.

After disconnecting and reconnecting your controller, did the issue persist? Or did this help to resolve the issue?

Have you encountered this at all since this first incident?

Thanks!

Hey there mwayy! Welcome to the forums!

Would you possibly be able to send us a video that demonstrates this issue happening in-game? We can then use this to investigate further.

Thanks!

Originally Posted by rangergab
As the title states the game keeps kicking me for supposedly slow interent connections I have gigablast interent speeds and proper port setups for hyperscape this, so far is the only gaming kicking for slow interent. Not worth my time even if its Free. I suggest everyone boycotts this game till the producers fix their servers and there connection issues cause clearly its on their side trying to blame it on us players

Hi there.

If there are any issues with connectivity on our side then we will absolutely investigate those. We first of all need to rule out other external factors first however, If you haven't already done so please perform each... Read more

Originally Posted by MandoAllDay
Title says it all. I load up the game, I get black screen and only game audio.

Hi there.

I'm sorry to hear that. If these issues are still present for you can I ask you to give the steps suggested here a try first of all please. If the issues persist after doing so please as suggested open a support case with us so we can investigate further. Thanks.

Originally Posted by Dangeus23
Display driver version Nvidia 417.71 [build r417_68] is not supported.
To ensure the best experience possible,
please install the latest display driver available. - How to solve?

Hi there.

What GPU are you using? This message can be displayed if your GPU is below the minimum requirements.

Hello!

nordic.lights is correct. The requirement is 6GB of RAM. You can find the full system requirements here.

Thanks!

Hi Trippyjet!

Sorry to hear about the issues you faced.

Regarding downloading Hyper Scape, can you please try empty the cache of Ubisoft Connect client? Please see our support article.

As for the operators on Rainbow Six: Siege, we would need to check the purchase and your account. Please contact us on Facebook or ... Read more

Hey NatureSauce,

I am sorry to hear you are encountering this.

Is this a Uplay PC Client that is asking for a CD-Key? If so, have you tried launching the client as System Administrator?

Hey LoneMutant,

I am sorry to hear that you are encountering issues while trying to play Duo mode.

Do you receive any error codes when you are trying to match up with others?

Hey StormRaging,

Could you provide us with a screenshot from inside your Connect rewards for Hyper Scape?

Hey DivineAscian,

I am unsure where you got that information?

Did you raise a ticket to support for them to look into this?

Hi Simsler.GKBears, sorry to hear you were unable to get the 'GG Team' challenge.

Would you be able to somehow show us your in game stats that would prove you have gotten to the last 15 in squad mode recently or is this not possible?

Can you also tell us what the reward was for this particular timed challenge?

If we can get proof of your recent stats or check your account, we may be able to add the reward to you and your friends account after the fact.

Hello LoneMutant,

Sorry to hear that you are unable to matchmake straight away. I just tested this feature and it works quickly on my end.

Can you please perform all the troubleshooting steps listed in this article? Many thanks and if you have any additional questions, please let us know.

HeyPinkSaiyan welcome to the Hyper Scape forums.

Thank you for providing instructions on how to disable this accessibility feature in the game, for our other players, we appreciate it.

Hello everyone and thanks for reading this post.

In regards to players not receiving content in their game such as -

- Twitch Drops / Streamer Drops
- Twitch Prime Loot
- Battle Pass rewards
- Ubisoft Connect Rewards / Timed Challenge Rewards
- In-game currency

These items can take anything up to 24 hours to appear on your account, in your game.

We can often investigate this for you in more detail and more personably for you, if you make a support case with us rather than posting in the forum.

If the items do not appear in your game after 24 hours, you are welcome to reach out to us through our Support site here - https://support.ubisoft.c... Read more

Hello everyone and thanks for reading this post.

In regards to players not receiving content in their game such as -

- Twitch Drops / Streamer Drops
- Twitch Prime Loot
- Battle Pass rewards
- Ubisoft Connect Rewards / Timed Challenge Rewards
- In-game currency

These items can take anything up to 24 hours to appear on your account, in your game.

We can often investigate this for you in more detail and more personably for you, if you make a support case with us rather than posting in the forum.

If the items do not appear in your game after 24 hours, you are welcome to reach out to us through our Support site here - https://support.ubisoft.c... Read more

Hello everyone and thanks for reading this post.

In regards to players not receiving content in their game such as -

- Twitch Drops / Streamer Drops
- Twitch Prime Loot
- Battle Pass rewards
- Ubisoft Connect Rewards / Timed Challenge Rewards
- In-game currency

These items can take anything up to 24 hours to appear on your account, in your game.

We can often investigate this for you in more detail and more personably for you, if you make a support case with us rather than posting in the forum.

If the items do not appear in your game after 24 hours, you are welcome to reach out to us through our Support site here - https://support.ubisoft.c... Read more

Hi StormRaging, thanks for posting.

The games that we unlocked free Ubisoft Rewards for, were our older legacy titles that will not have challenges moving over to our Ubisoft Connect platform.

For all our currently supported new games, we offer challenges and new timed challenges as a way of earning the rewards instead. This is the case for Hyper Scape being one of our newer titles.