Hyper Scape Dev Tracker

Hey, Forgotten.Rp!

Thank you for reaching out to us about this issue.

We would like you to check that your system is meeting the minimum system requirements, outlined in our support article here:
https://support.ubisoft.com/faqs/000055859

If they do, we would also advise you to make sure that your graphics cards drivers are updated:
Nvidia: ... Read more

Originally Posted by Emmithegeek
can ask though....does this mean we cant use dscord if we try this fix? coz....kinda need to use it

You can try to use it after and see if it helps. If not please reach back out to us.

Originally Posted by dorboi
Couldn't find any useful solution to get rid of that error and make hyper scape to lunch.
I tired to update my GFX drivers via the official manufacturer and that didn't helped , as I was about to give up but I i thought that since it's kind of a new machine way not to use a 3rd party to do the driver updating job and get the whole drivers updated.
And that actually worked out just fine and I got the game running ,it might be not about the GFX drivers at all , just saying..
I used Obit.Driver.Booster and that did the magic.
Hope it helped anyone since I'ev seen allot of posts like that going around that game.

Hey, dorboi!

Gla... Read more

Hey folks,

did you also try the steps linked in the connectivity guide? In particular port forwarding?

Below are the ports you need for Hyper Scape:

TCP: 80, 443, 50000 - 52000
UDP: 3074, 3075, 30000 - 32000

Originally Posted by muhamed292
i am using a intel (R) hd graphics card
but i am having a error
saying the procedure entry point
vkGetPhysicaldevicememorypropertis2 not not be located
in the dynamic link libary vulkan-1.dll
please help me.

Hey, please makes sure that your system meets the minimum requirements in order to play.

If ... Read more

Hey, H1_Blizzy!

Welcome to the forums. Sorry to hear that the game is not starting for you. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hi iEvil666!

Sorry to hear you having issues with driver. Thanks for confirming the steps you've taken and providing the image.

Can you tell us more about the issue you are having? Does the game not load? If you get an error message, can you send us an image of that too?

Thanks!

Hi johnjohn40!

Sorry to hear you have issues with your wired connection. Have you tried the steps in the article my colleague provided?

Thanks!

Hi carl25828!

Sorry to hear you having issues with launching your game even after reinstalling and updating drivers.

In this situation, can you please try the steps in this article.

Please let us know the results of those steps.

Thanks!

Originally Posted by Magelikesbirds
I just updated my graphics driver so I should most likely be able to play Hyper Scape, thank you for the help anyways

You're welcome!

Please do let us know if there is anything else we can help with.

Originally Posted by BetterAdvantage
Ok thanks I wil try

You're welcome!

Do let us know if you still have issues. Thanks!

Hi HelloImHawk!

Sorry to hear about your accidental purchase.

In order for us to look into that, can you please create a support ticket?

In that ticket, please include the link to this thread.

Thanks!

Hi RedFlameTiger!

Sorry to hear you do not see Premium Status. In this case, please contact us on Facebook or Twitter in a private/direct message. Alternatively, you can also ... Read more

Hi hamza20694!

Sorry to hear you are having issues with the Battle Pass.

Can you tell us more information? What part seems to not work?

Thanks!

Sorry to hear you are getting that Violet-D03 error.

Could you show us an image of that with the Bitcrowns?

Thanks!

Hi there!

We ask that all posts on the forum are in English.

If you would like support in another language, we do offer support in other languages which you can find ... Read more

Hey HardcoreSMD!

Sorry to hear you have issues with playing Hyper Scape.

Can you please try empty the cache of Uplay PC? Please see our support article.

Thanks!

Hi TEYZE81!

Sorry to hear you have issues with Hyper Scape. Can you please tell us more about what is happening?

Thanks!

Thank you for the video! This bug has been reported to the team.

Hey BetterAdvantage! Welcome to the Ubisoft Forums.

Having read through the specs you've listed, unfortunately it sounds like you do not meet the minimum requirements to play Hyper Scape. The minimum supported Intel HD card is the Intel HD 520 - the 510 is not as powerful as this, and will struggle to render the game as well as it needs to.

The error message you're experiencing is typically also associated with an outdated GPU driver - so my best recommendation would be to install the latest drivers available for your card, and hope that the game will run. I cannot guarantee it as your system does not meet the minimum requirements however. ... Read more