Hyper Scape Dev Tracker

Hey LilithAsami.,

Thanks for reaching out to us and I'm sorry to hear that you're experiencing a crash.

Does this happen when loading the game or during gameplay?

Originally Posted by ZepQ100
I have when I want to go into the game and then also when I want to activate 2 fa

Hey there! Have you went through the steps outlined in the FAQ above?

Originally Posted by FuriousDuckKid
is there a video i can use to help me?

Hey there! Is there something specific regarding the instructions you need help with? I'd be happy to help.

@ Airplayzyz - Is this issue resolved for you?

Hi there, thanks for getting in contact and sorry to hear you are experiencing this issue while launching your game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

Also, if possible could you confirm whether you are launching this from the Ubisoft Connect client or another 3rd party games launcher.?

Originally Posted by PoutineBlock69
you guys dont have the ubisoft error code on the websitte i tried and it still dont work pls help man

Can you confirm if you have gone through the connectivity troubleshooting?

Originally Posted by RoyTheReject
https://www.youtube.com/watch?v=PrkN...l=RoyTheReject
a video actually showing how

Thanks for sharing this RoyTheReject!

Cross-Play was officially added to the game as a feature in December 2020, which you can ... Read more

Originally Posted by Caspar_3004
I have my 2fa complete, but the code still pops up and I dont know what to do.

Hey Caspar_3004!

I'm sorry to see you're encountering issues!

As this code typically indicates a connection error of some sort, could you please ensure you've attempted all of the steps in our connectivity troubleshooting guide.

These should help get you back up and running.
... Read more

@Yondu97 - We can only assist in English on this forum, unfortunately.

If you wish to receive support in your native language, please reach out to our live chat support here.

Otherwise, if you're able to, please translate your issue.

Hey JeremySeq,

Thanks for reaching out to us.

Just to confirm - do you have the latest driver installed?

If not, I recommend doing so and performing a clean installation of the driver.

A guide to doing this can be found online specific to your GPU manufacturer.

Hey cookie827,

Thanks for reaching out to us.

Could you check your key bindings to see what the chat option is set to?

Are you able to provide a video of this during gameplay?

Originally Posted by Gotika-6
When I enter Hyper-scape I keep getting "Failed to synchronize achievements" message. It says I can "skip", but should I be concerned?

Hello!

No reason to be concerned, this is something we are aware of. Our Ubisoft Connect team noticed this today and we're working to resolve it

All the best!

Hello xElCrow, welcome to the forums!

Sorry to hear that you are being disconnected.

Can you please perform all the troubleshooting steps listed in this article? This helps us to ensure that the connectivity to the game servers is optimal.

Many thanks and if you have any additional questions, please let us know.

Just a quick update, we had and update where we believe this was quickly resolved on the 22nd April as it affected a few players.

If you have faced this issue after the 22nd April and the troubleshooting has not worked please let us know so we can report this.

Hey Gotika-6, I am sorry to hear this, hopefully another lockdown wont last too long this time around for your location, if you need any help with the game or just want to talk to other players feel free to post a message in the Hyper Scape forums we will be here for you.

Hello jxrenz, These are the error codes that are known to us in Hyper Scape, what usually causes them and how to fix them -
https://support.ubisoft.com/en-GB/Article/000068305

Could you tell me what you were doing in-game when you encountered a oregano 80030069 error code?

I would advise the following connectivity troubleshooting in case it also disconnects you from the game -
... Read more

Hi both, thanks for contacting us.

We are aware of these issues occurring, and it's currently being looked into by the team.

Hello there, subbelhum.TTV! Thanks for reaching out, and welcome to the forums! Your current GPU is under the minimum requirements to play Hyperscape. This will likely cause issues which may be fruitless to troubleshoot, in the end.

Hello friend,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello there Darkyn_Knight,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello Original_Secant, thank you for posting about this.

Can you please make sure the Ubisoft Connect games launcher, the Epic games launcher and the Hyper Scape.exe game file are all setup to run with administrator privledges?

Please locate the game and launchers .exe files in your installation folder for Epic and Ubisoft Connect -
- Right click on each .exe file and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Next, please do this for the Ubisoft Connect launchers .exe file too -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\ (usually found in this location)

Finally, try launching the game by double clicking on the games .exe file

Please let me know what happens after trying to launch the game after following the steps above?