Hyper Scape Dev Tracker

Hey there, welcome to the forums!

I'm sorry that you're getting this error code when you try to play. Could you please run through the steps in this FAQ, as the code indicates a connectivity problem, and that FAQ is designed to fix them.

If the issue persists after following the guide, please let us know!

Hello there! I'm sorry to hear your frustrations, however please note that a recent update to Hyper Scape made 2FA a requirement for play. If you'd like assistance in setting this up on your account, please check out our dedicated ... Read more

Originally Posted by IdlePython
I have no recording.

Single Crown Rush:
I was killed by sector elimination on n on while landing on the stable sector (around six times). I even tried different ok sectors but i got killed every time immediately after landing. If i landed at already eliminated sector, it did not killed me immediately, but slowly drained HP, and when I reached ok sector, i got killed immediately. Funny game.

This is not a known issue. If you experience this again could you please provide a video and we will pass this onto the dev team.

Originally Posted by IdlePython
Ok. The very slow game startup occurs again. Deleting the vivoxsdk.dll couses another problem - this file can not be found and the reinstallation is recommended. Fix pls?

You mentioned that you deleted the file 'vivoxsdk.dll' did you try verifying the game files afterwards before launching the game again? LoneMutant mentioned that this worked for them.

If you have verified the game files and the same error message appears then I would recommend reinstalling the game then try again. However if you do not receive the error or if you have already tried reinstalling the game then please try these ... Read more

Originally Posted by Gotika-6
Thanks for the suggestions. I don't use anything wireless when it comes to gaming. I need to follow up on the UPuP. I'm not familiar with how to check which ports are used for an online game. I have a good general understanding of computer hardware and the software(including advanced) that make it run smoothly. As a result of your "Article" I suspect the 730m copper line to my nearest Pilar, the node being another 20m away before fiber Optic takes over may be the culprit. At least when it does work well(not to often) I get into the fray in under 10 minutes.

Thank you for your update and for taking a look at the support article we provided.

If ... Read more

Thanks for getting back to us, GamingForumDK.

Could you confirm if you're still experiencing a crashing issue?

If you are, I recommend verifying your game files to see if this helps.

Originally Posted by GamingForumDK
Jeg får denne besked, når jeg prøver at åbne spillet, og jeg har opdateret mit grafikkort: Procedurens indgangs punkt v behandlet Undtagelsesfilter kunne ikke findes i det dynamiske linkbibliotek KERNEL32.dll

I get this message when I try to open the game and I have updated my graphics card: The procedure entry point v handled Exception Filter could not be located in the dynamic link library KERNEL32.dll

Hey GamingForumDK

Sorry to hear that you are encountering this error

... Read more

Hello Gotika-6,

Thanks for reaching out and sharing your excitement about Hyper Scape! I totally agree with you - if you have limited time, getting into a competitive Battle Royale system might be challenging. But on the other's side, it's a really fun experience!

Regarding the lag you mentioned and the waiting time to enter the Crown Rush, can you please perform all the troubleshooting steps listed in this article? This helps us to ensure that the connectivity to... Read more

Hey, clemenne80!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

Thank you.

Hello CHRISPARVISMAG, welcoe to the forums!

Sorry to hear that you are experiencing crashes.

Can you please provide us with your support case number, so we can have a look into your files (if they were provided)? Additionally, can you please let us know what was the result of disabling your overclocking, so we can investigate it further? Many thanks and if you have any additional questions, please let us know.

Hi m1ngos,

Thank you for reporting this to us.

To help us look into this, if you haven't already, please speak with the Support Team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Hey, FB-RojoPH! Sorry to hear that you are encountering this connectivity error. Can we please ask that you complete the steps from the link below to troubleshoot this:

https://support.ubisoft.com/en-US/Article/000079323/

If the issue persists, please let us know and we will investigate further with you.

Thank you.

Originally Posted by LordVyox
Hey there,
got sadly the same problem...
I´M not able to start the game, according to the game due to my screen driver...
the thing is, that my drivers are up to date..
my laptop is hp 17-ca1680ng...

Hey there!

I've looked up your particular laptop model's specs and it would appear you are running on an RX Vega 10.

I'm afraid this GPU does fall far under the game's minimum requirements which is likely why you're receiving the error - I'm afraid with your current rig, you... Read more

Hi Flixayy!
Can you go through the steps found here, and let us know if you're still experiencing this

Hello there monogrillo! Welcome to the forums

In future, rather than posting in an old thread, could you please make a new one? Thanks!

Could you let me know more about the crashes? Do you get any error messages at all when this happens? Or do they immediately happen at launch?

Thanks!

Hello there mustafanight!

I'm sorry to hear you're encountering these errors. I've taken a look, and it doesn't look like your graphics card meets our minimum requirements for Hyper Scape.

Additionally, please note that laptops are not officially supported devices, and we would recommend using a desktop PC whenever possible. Laptop models of these desktop cards may work as long as their performance is on par with the minimum configuration. As your graphics card does not meet these minimum requirements, I'm afraid we cannot guarantee the game will run on your system.

I recommend trying to use a system that meets the minimum requirements, if possible.

Hello there WoanYY!

I'm sorry to hear that you're encountering issues finding matches in solo and squad. If you haven't already, I would recommend trying these troubleshooting steps to ensure that your connection to the server is optimal.

You can also post in our "Looking for a Group" forum to see if you can find other players to play with.

Hello there kc_denton!

I'm sorry to hear you encountered this. Just to confirm, did you first install the game via Epic Games, or have you previously installed the game on Ubisoft Connect prior to using Epic?

If you previously owned the game on Ubisoft Connect prior to Epic Games, I'd recommend checking out this support article.

Thanks for providing a video, mwayy! I've passed this onto the game team for a closer look. If we require any further information, or have any new updates to share, we'll post them within this thread.

Thanks for reporting this! I apologise for any inconvenience caused, and appreciate your ongoing patience as we investigate this further.

Hello there Camperkira! Welcome to the forums!

I'm sorry to hear you're encountering an error on launch. I've taken a look and it looks like your graphics card is under the minimum requirements needed to launch the game. This means that you are likely to encounter issues when launching the game, such as crashes.

Please note that laptops are not officially supported devices either. Laptop models of these desktop cards may work as long as their performance is on par with the minimum configuration. As your graphics card does not meet the minimum requirements, I'm afraid that your system does not support this game.

I would recommend testing another system, if possible, such as using a d... Read more