Hyper Scape Dev Tracker

Thanks for your report, we've passed this on!

Hey,

In order to get some more info on this can you confirm/provide the following for me if possible?

• Screenshot/video of the issue.
• Is this a new account or you played Hyper Scape on it before?
• Is this happening only in the lobby or also when the match starts?
• Is this specific to a mode (faction war or squad)?
• Is this systematic for each matches or it occurs sometimes?
• Is it still happening after uninstalling and reinstalling the game? (if you have tried this)

Thanks!

Hey there,

Could you proivide more information on the bug?

Are you able to reproduce this?

What were you doing before this occurred?

Originally Posted by Mixtpersonality
Sometimes I'm in a gun fight and It feels like I'm fighting my aim assist (It pulls to the right) or sometimes if feels like my aim assist is completely gone. I feel like there's more weird stuff happening with aim assist as well but it's hard for me to identify it when it happens. I'm a good player with good aim so when aim assist bugs out i can tell something is wrong but i cant always tell what it is and their are many other good players who have the same problem. Twitch-Zytiv is a PS4 player with lots of play time that yall can reach out to for help with this problem.

Hey there,

Thanks for reporting this.

Does this happ... Read more

Thanks for getting back to me, ODAN_BlazeTTV.

Could you please create a case on the website here and submit your system files for investigation?

Hey ODAN_BlazeTTV,

Thanks for reaching out to us.

With you also experiencing this issue with Rainbow Six Siege, this may indicate an issue with your PC.

Do you receive a specific error message at all or does the game simply close?

Hi NXTGEN_GAMERZ,

Players who receive this error message are generally under spec and are unable to play the game.

I do apologise for any inconvenience caused.

Hey DARK.OVER.LORD,

Could you confirm if you're still experiencing this crashing issue?

Thanks for getting back to us, Drak3King.

I can see your issue is still under investigation with the team.

I do apologise for any inconvenience caused.

Originally Posted by TTV_Raizen_OW
Too late, the game is dead now

Hyperscape was a very fun game, but it's bugs killed it! Next time give some attention for other regions players please, nobody likes to play with or against high latency folks.

GG, but not WP
_______________

PS: You guys gonna say you always cared about all regions players, but your actions shows much more than words

I'm sorry to hear that you feel this way. Please be assured that our team are investigating this issue further. As mentioned by my colleague Swaggins, I'm afraid that we have no new updates to share. Once this changes, we will share it within our forums. We apologise... Read more

Originally Posted by PlagueOfNoob
Yeah I tried via a Hotspot but No Change.

I don’t feel like it will be resolved by Sunday and then the Season will be over. I’m just trying to get it resolved before end of Season. I work 10 hours a day and when I’m actually home, support doesn’t really look at my ticket as far as I can tell.

I'm sorry to hear that the issue still persists.

Please be assured that our team will respond to you as soon as we are able to. Our team is working very hard as of late to contact everyone back as soon as they can while contact volumes have been higher than normal.

I can see that your case has been escalated to our Hyper Scape ga... Read more

Thanks for trying the other troubleshooting for us!

I'm sorry to hear you're having trouble opening a support case. If it's easier, you can also reach out to us via live chat, Twitter and ... Read more

Thanks for updating the case!

We understand that troubleshooting can feel time consuming. We appreciate you taking the time to carry out these steps for us as we investigate further. I can see that my colleagues have asked if you're able to test using an alternative network (such as a mobile hotspot) to see if the error continues when using another network to the one you usually connect to. Could you please try this for me and then update the case with your results? Thank you!

Thanks for sharing!

I can see that my colleague has asked you for an image from your PS4 connection settings. When you're able to, could you please update the case with this image? Thank you!

Thanks for the update, PlagueOfNoob!

I recommend that you open a support case on our dedicated website. Could you please include all the troubleshooting steps you have tried so far in your case notes, and attach an image of your port forwarding? This will help us to take a closer look.

Once you've opened the case, could you share you case number here so we can check it out? Thanks!

Originally Posted by yousof3sa
Hello I playing hyperscape but the way of the start solo and squad mode have a long time to match making please help me thanks

Hello there yousof3sa! Welcome to the forums!

If you have not already, I recommend trying the steps from this troubleshooting article. In particular, I recommend ensuring you have set up po... Read more

Originally Posted by carl25828
i tried reinstalling uplay but i did not do other things because i might end up destroying my pc
just to be specific of the problem here is an image of what happens when i start the game https://postimg.cc/rdDSjbcT the cpu usage will go higher in about 10 sec and it does not move forward from the hyperscape page

Thanks for the update, carl25828!

The other steps on the troubleshooting article shouldn't harm your PC. Were you able... Read more

Hi paaV_!

Sorry to hear you still have issues launching after doing those steps.

In this case, I would like to check out your system files. Can you please create a support ticket and include your Dxdiag and ... Read more

Hello there PlagueOfNoob! Welcome to the forums!

If you have not already, could you please try these troubleshooting steps.

If the issue persists, please don't hesitate to update us!

Originally Posted by IlluBlack
I am trying to play but the game is not working. Always this error:



It was working before, but now I cannot play.

The error is poping up always after the first loading screen, when you get into your lobby after pressing one key.
I have a Processor AMD A8-9600 RADEON R7 I know it's not the best but I do know the game runs, because it was working before.

It would be really great if they could fix it :'(

THANK YOU <3 It's a great game <3 :'c

Hello there IlluBlack!

I'm sorry to hear you're encountering this error. I've looked up your error code, and it seems likely that it is r... Read more