Hyper Scape Dev Tracker

Hello DarkRiots, thank you for getting back to us about your game stuttering and performance.

As well as performing a clean boot and verifying your files for PC, there are several other troubleshooting steps I would recommend to help your games performance, these are -

- Enable Vsync in the menu and in your GPU Nvidia / AMD software
- Check you meet the minimum requirements for the game - https://support.ubisoft.com/en-US/faqs/000056609
- Update your GPU, Windows OS and Network Card
- Re-install any supporting software
- Check to see you are using your dedicated GPU
- Perform connectivity troubleshooting - ... Read more

Hi DarkRiots! I'm sorry that the game is stuttering since the latest update. Could you please verify your files, perform a clean boot and test the game again?

Hello Contenders,

Thank you to everyone who has helped report any bugs you have experienced in the game so far.

Going forward we would like all our players to report on these bugs on our new community bug reporting website here
https://www.ubisoft.com/en-us/game/h.../issues/report

This will allow you to know if this issue has already been reported to us and the community, saving you effort to need to answer our questions and provide footage.

We will be closing this threa... Read more

Hey Mr__D00M! Welcome to the forums

I'm sorry that this is happening. Do you have any overlays enabled when playing, such as Discord? Something else may be using your mic when you play.

Hey folks! If you're getting this error, consider changing your password and setting up 2FA - if the issue persists, run through this guide! ... Read more

Hey Vivitana! I don't see why not - and haven't heard otherwise. If this changes I'll update the thread but yes, you should be able to use your content. After all, you bought it!

Thanks for your feedback, we will pass this on to the Hyper Scape team.

Hey,

You don't need a key to play the game but I don't see the game activated on your account. Are you sure you are logged in to the correct account that clicked to download it?

You can try verifying the game files then relaunching it. In Uplay - Select "Properties" located underneath the "Play" button and then select "verify files"

Hey,

You can't access a store tab when you have Steam games linked I'm afraid. This is intended.

You don't need a key to activate Hyper Scape. If you have played the game previously, just make sure to log in to the same account you played the game on, or claim the game on this account too and then try launching it.

Hi JatsuLC,

If you've tried everything in our guide, then the next step would be to submit a ticket and send us your system files. Once received, we'll be happy to investigate this further for you!

Hey Mixtpersonality!

The developers are aware of these issues and are looking in to them. If you are able to submit any videos to this thread, feel free as this will be very helpful to them.

Am I right in seeing this is now resolved Leonixo?

We've noted certain instances where console players feel like their aim assist is working against them rather than with them to help, I've made sure to add your feedback to the report we have with our team.

For reporting bugs, these can be done via these forums, support or the ... Read more

Hi Leonixo!
So I can look deeper in to this, can you let me know your support case number?

If you can share a clip of this happening I can get the feedback on that passed along for you

Originally Posted by PlagueOfNoob
PlayStation support verified that I wasted money on your product, thanks for nothing.

I doubt PlayStation support would say the words "you wasted your money" and I see we added the battle pass to your account for you in your support ticket and are still assisting you with any items missing from the Battle pass, so we are helping you with this.

Are you able to capture any footage and provide a link to it where an issue is shown with it? Or is it only something you can feel whilst playing and footage won't really show there's a problem?

We'd need either some footage showing there's an issue, or a good amount of reports from players saying there's an issue here for it to be fully understood and looked into by the game team.

Originally Posted by IsTincho
Unfortunately it is as the friend comments. I am from Argentina and I am experiencing this on PC since the game was out. On PS4 we also have latency problems, but it still finds a game at least. Not on PC, there are no games anymore, 1 hour searching to play and I haven't found a single time. Both in squad mode and in teams. The game is dead, I just have to continue enjoying it on PS4 and uploading my pass watching streams

Hey there,

Sorry to hear that.

It may be worth running through some ... Read more

Hey markronaldtiu88,

Do you receive an error mesage at all when the game crashes?

Originally Posted by simonBiberach
enemies are no longer displayed in red.

As soon as you shoot, the red outline goes away.

i have difficulty distinguishing opponents from friends.

is that a bug or intentional?

Hey there simonBiberach,

Welcome to the Forums!

Would it be possible to capture a clip demonstrating this so we can take a closer look?

Thank you!