Hyper Scape Dev Tracker

Hey Magelikesbirds - welcome to the forums! As a general rule, we don't support gaming laptops for our games, though they may be able to run them if their specifications exceed the minimum requirements.

In your case, from the specs posted, your laptop falls just within the minimum requirements for Hyper Scape. This means that we may be able to get the game to run, however, the performance is not expected to be optimal.

Can you please begin troubleshooting by runnig through all of these ... Read more

Originally Posted by Batman_offl
Hi, I can't seem to enjoy this game because of the horrible lag.. I have to do everything twice or thrice for it to register.. it happens every 2 seconds it's unplayable! While every other game like PUBG, GTAO, Division, CSGO etc. plays fine on my PC without lag.

Hey, I'm sorry to read you're facing a lot of lag issues in-game.

My first thought is the data centre you are connected to. Here is our list of available data centres here: ... Read more

Hi Ibotyt - welcome to the Ubisoft Forums!

Have you already linked your Ubisoft Account to your PlayStation Network account? If so, are you using the same account when trying to play on PC? If not, you should, as for the cross-progression features to work.

When starting the game up on PC, are you able to see your existing progress?

Hey whitebear13579, welcome to the Ubisoft Forums! I'm sorry to hear that you're struggling to run Hyper Scape on your PC.

If you can see the processes in Task Manager for Hyper Scape and BattlEye, have you tried using ALT+TAB to see if it is possible to the game window? Does its icon not appear in your taskbar at all?

If you haven't performed any additional troubleshooting besides reinstalling the game, could you please run through these steps first of all? Thanks!

BeGratefull - Thanks for sharing your case reference number and these screenshots with us! I can see that your case is currently closed as resolved - were the latest troubleshooting recommendations helpful in resolving this issue? How about the suggestions from DepisThePotato and Keniis to increase the resolution scaling to 100%?

From myself, I'd also recommend testing manually setting the aspect ratio as well as the "overall quality" of the graphics to a non-custom setting, to see if that makes a difference.

Hello, apologies for the delay!

I don't know the answer just yet, but we will discuss it and figure it out!

When you say freeze, do you mean the game literally keeps freezing, or is your FPS dropping?

Currently, what FPS are you able to maintain?

Does restarting your PC help at all?

The following support article may help you: https://support.ubi.com/en-gb/faqs/000025947/

All the best!

Originally Posted by irgendwer008
Hi @ubisoft-staff;

I have the same problem and an older Graphics card, an AMD Radeon HD 5700 Series.
i know it's below the minimum specs, but is there anything that i can do about this, like jst downloading the right .dll-file?
i already tried windows updates and driver updates via device manager.

thanks in advance!

Hello!

There is no known work around for this error; I'm sorry to be the bearer of bad news.

Even if your graphics card was strong enough to handle the game, it also needs to be designed to be compatible with the Vulkan API.

Hopefully you will have an opportunity to upgrade... Read more

Originally Posted by RosenRob8
bonjour quand je lance Hyper Scape, il me met ce message : "Afficher la version pilote Catalyst 19.10.26.07, id de construction de package de pilote 19.10.26.07-190813a-345230C-Acer n’est pas pris en charge. La version minimale du pilote d’affichage est de 20.7.2. Pour assurer une meilleure expérience, veuillez mettre à jour votre pilote d’affichage."

Hello! We've love to help you here on the forums, please note however that we are only able to offer English support.

Would it be possible to repeat your query in English please?

We have French support here if you prefer: ... Read more

Hey!

Your PC certainly looks to be up-to-spec to play the game. The error still suggests that an incompatible driver version is installed.

- How much RAM do you have installed?
- Which driver version do you currently have installed?

In the meantime, I recommend trying the following -

- Install all Windows Updates
- Clean install your graphics drivers: https://support.ubisoft.com/en-GB/faqs/25720/
- Verify game files: ... Read more

Originally Posted by ViniciusNyous
I simply can't start the game. I click to play, there's an uplay box saying the launcher is preparing to play the game, and when it's gone, the game just doesn't start.
Its process keep still running on task manager, but even after half hour the game doesn't show up.
May someone give some help here?

My PC:
i7 3770
GTX 1050Ti
12 GB RAM DDR3 1600Mhz

Hey, I'm sorry to read you're facing this issue.

To start, please follow this support article: ... Read more

Originally Posted by Seidnerz_is_WINS
I'm having the same issue. Was your issue ever resolved, YesRyan? To recap:

[FONT="]I recently jumped into Hyper Scape on PS4 and have been having fun. A lot of items were waiting for me when I first logged in; I think they were from the open beta battle pass. I progressed in that by watching on Twitch because I couldn't get the beta to run on my computer.[/FONT]
[FONT="]I've reached Tier 8 on the Season 1 Battle Pass and I went to the battle pass and locker section of the hub to check what I had gotten so far. A few of the items were locked behind being a Twitch Prime / Amazon Prime member. I am an Amazon Prime member and I recalled having already redeemed the "Hyper Scape: Item Bundle" from Twitch before I had even begun play...

Read more

Originally Posted by DARK.OVER.LORD
I need to disable the voice which explains or narrates the things in the menu it is damn frustration, every time i pause the game using ESC it keeps saying like MENU, if I will go to audio settings it will say AUDIO, if I will go in video settings it will say VIDEO, it;s so frustrating, I am sorry but I tried all the settings to disable it but not finding the one I need.

Hello! Do you recall if it has been like this since day 1?

I'm currently unable to test it myself, but I don't believe it narrates everything I did. It sounds as though you have an accessibility option enabled.

Try checking the accessibility options in the me... Read more

Originally Posted by phatwell85
Hi guys,

Seen that you mentioned this error had been resolved, however, I just d/l the game earlier today (Sep.7th) and am having an identical issue reported from other users.

Mine seems to be even worse, as I have no way of progressing through the original tutorial. I've tried every suggestion from other forums, but to no avail.

Any ideas on how I can get past this and actually have a shot at playing the game? Looks wicked, but....

Hey! I'm sorry to hear you're having issues at the very beginning of the game.

Can you please specify which error messages you are consistently seeing in-game? Is it just Orchid-2... Read more

Hey there! I am moving this to Player Support. Can you confirm what platform you are playing Hyper Scape on? If you are on PC, you should have the option to manually set your data center.

Hello! What platform do you play on? Moving to Player Support!

Moving this to Player Support!

Hi Draggon_ttv

Thanks for getting in touch. I'm afraid digital purchases for consumables aren't eligible for refunds, you can find more info here:

https://support.ubisoft.com/en-GB/faqs/43743

No worries

Hey,

Don't worry you aren't bothering us! But I'm happy to see you found the root of the issue

Hey,

Happy to see you resolved the issue, get back in touch if you need any further help