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hehe Just poking fun at you /u/thearcan Happy Thursday Dude. ;-p
Happy Thursday!
Edit: Just a note to say that today's Dev News is coming, it's just taking me a little while longer to compile it.
hehe Just poking fun at you /u/thearcan Happy Thursday Dude. ;-p
Happy Thursday!
Edit: Just a note to say that today's Dev News is coming, it's just taking me a little while longer to compile it.
I replied and it is getting worse. The answer from customer service is below... "We apologize for all the inconvenience and troubles that the lost of your resources may have cause you. Unfortunately, it is necessary that you perform the troubleshooting steps as this is an essential part for us to be able to continue with our investigation in order to provide a satisfactory answer and be able to solve your missing resources issue.," It is the resource wipe from the game. This is the best you could do...i gave id and platform... then you should get to your side, not asking me to trouble shoot my computer.... and then the next one ? They are asking me my id and platform information which i provided in the beginning when i submitted the trouble ticket.... PLEASE READ !!!
I believe the team are rechecking all emails they've had regarding this matter, so they may get in touch again today. Please let me know if they don't.
Sorry to hear you feel this is a community behavior trend.
I'd be keen to hear if you (and other people) feel that this is truly an intentional disconnection (for whatever odd reasoning) or either a bad host connection issue (e.g. the host having a slow connection) or a multiplayer netcode issue (MP connectivity is something we are continually looking into and we've got an improvement in the pipeline that may help reduce rubberbanding and packet loss)
Speaking personally, I think if this were a wider behavior, I would expect people to have discussed this "idea" somewhere. E.g. There would be threads or posts where people explain their theory and get other bad apples to participate (just as you're discussing this behavior here).
I haven't come across any discussions where people would be organizing to do this, but if anyone has, please do let me know as it would be helpful to help us understand this problem.
I would suggest if you’re looking to play with people to use the outriders discord. I have found numerous parties there and the groups have been nothing short of exceptional. Even had a guy carry me in CT15s to help get me to gear level 50 last week. I’ll never use matchmaking again after seeing how awesome the people on discord are.
Great to hear you've had a good experience with it. For anyone else, here's the link discord.gg/Outriders
Since day 1 of demo. I main my devastator which was my first toon created. I also created one of each of the other classes during the demo as well but have since deleted and made new ones of each during the full game. All are avg50 and completed all story, sidequests, and expeditions but it's my Dev I still main. I play just about every day for a few hours. I have all accolades completed except for the ones requiring class armor/their associated mods.
In regards to the progression category, solo'ing EotS was the last thing I did (and on my demo created devastator) to finish that one out, but it didn't proc the total number count of completed accolades within the category, thus keeping me stuck at 99% with nothing left to do to reach 100%. Hope that helps 🤷♂️ Thanks for your continued assistance and work!
Thank you for the information - this might confirm our theory that this bug can only happen to characters/accounts that were created before our first patch.
We're continuing to look into it!
Sorry that you got this response, I'm going to get in touch with the team immediately to ensure this doesn't happen as you're right. It's not good enough.
I'll make sure they follow up on your ticket.
Read moreI can see that you are annoyed when a customer of the community you are a manager of tags you continously because the support team that you suggest is not only utterly incapable of doing their job (not only with Outriders but also with something like Avengers btw) but also takes endless amounts of time to address problems. And even then they only do it after having customers jump through ridiculous loops, probably hoping they give up at some point.
Out of 15 weeks since launch my character was stuck in wipe limbo for 7 weeks.
This is the third wiping bug PFC introduced (4th of you count the demo).
"I am so busy and have to prioritize" doesn't cut it. This is a - presumably - full price AAA game that I havent been able to play basically half of the time since release.
What is the intention of your post here?
I am supposed not to tag you when my character gets stuck in wiping limbo and support doesn't do anything?
May I remind you ...
The point I'm making is this:
Please do keep tagging me if you do run into issues, I will always try to help, but If I'm dealing with a lot of tags from multiple people at once, there are no guarantees that I'll be able to work through all of them.
Tagging u/thearcan
Seems helpful for the team.
Thanks for the tag. I remember Shaderpipeline causing issues way back when, but it should be stable now. Nevertheless, I'll see what the team make of this.
I was finally able to login but I'm still stuck at 99% on my progression accolade. I tried checking a few times around 830am EST but could not login which made me really nervous. I couldn't make it past the authentication and eventually it said I couldn't connect to servers each time after about 1m15s. After several attempts/restarts I stepped out for about 20m, came back, and could login (login process took/takes about 15s after update on Xbox now, so thanks for that!). I've tried swapping characters as well as running an expedition but the accolade is still bugged 😞
Thanks for confirming and sorry to hear that happened. Would you be able to confirm when you first started playing Outriders and created your character(s)?
We are continuing to work on this issue on our side and hope to resolve it on a wider basis in a future patch.
And when will this new wiping bug be fixed or at least acknowledged in your development updates?
I can see you're annoyed that I haven't personally responded to you sooner.
I currently have over 419 chat notifications and 680 reply/username unread mentions on Reddit. I probably have 500 unreads on Discord and another 1500 on Steam. I try to stay on top of things, but the sheer volume of discussions coming through can make keeping up with individual cases almost impossible. Please do not take offence that I didn't take notice earlier.
That's why I always recommend going to the support team with these specific account related matters, as they are the only team who are able to access your account. I am not. The support team should have dealt with your case a bit better in the beginning, but with these situations, the fewer people encounter such problems, the less likely it is that we have encountered something previously and have a direct and specific solution to hand. As explained previously, we can't restore mods at this point in time, so I worked with the sup...
Read moreThe amount of legendaries were granted so that you could re-obtain your lost mods by dismantling your legendaries for them. I don't believe we have the backend tools to restore specific mods yet, so this is what the team is able to do in the meantime.
Hey man- I did a little more ‘testing’ on this.. it appears the issue may be linked to hosting the party vs being a participant. In the handful of runs i played this morning as host, the issue didn’t occur at all - both with one and two people in my party. Once I join someone else’s party, the issue is 100% reliably reproduced. Next step for me will be trying to join through title screen quick launch vs joining through mm station to see if the issue can be further isolated. Hope this helps
Just to let you know that we were able to reproduce this on our end so we should be able to resolve this in a future patch :)
Generally for me, in the 2nd (might be 3rd) section there's a brood mother that comes out that's on a steep hill. It doesn't happen all the time but if you throw turrets on the hill on a steep section I'd say about 1 in 3 seem to go into the map or just disappear.
I just noticed it happens way more often on that map, not so much on the others. It seems random so could be that the first is fine but your second turret just disappears.
By the looks of it I think it falls through the map itself in my experience, can't say what other have experienced. I would say though bar that map it's not a massive problem.
Hope that helps in one form or another Toby.
It does indeed - we were able to reproduce the behaviour of the turret falling through the steep hill in the mountain outpost.
We're also investigating a separate turret related issue where by turrets can dissapear if thrown too closely to your feet.
No looter developer would release this information during the game’s release. If you saw the drop rates on helmet, you’d probably stop playing.
I chatted to the team about helmet drop rates just this week.
According to analytics, legendary helmets are the second most dropped item slot overall.
However, because there are more of them, the chance of getting specific helmets is reduced (as /u/Ching_Roc explained below).
Regarding the general question from /u/engineeeeer7, I'll check with the team is this is something we could consider.
Reposting my advice from steam regarding this matter:
Here's a round up of suggested resolutions for this issue:
Try restarting your PC. The crash issue may resolve itself after a few crashes or after a PC restart. Example:
If it's a persistent crash, please try the below:
Additionally, please check whether your intro movie has been renamed or deleted. If it has, please try renaming it to it's original name and launching the game then.
Please try ...
Read moreReally sorry that you encountered this issue. Could you please contact our customer support team (sqex.to/support) so that they can check your account and help you?
This is a matter that we are continually looking in to, though it appears to be quite rare and therefore has been impossible for us to reproduce to date.
u/thearcan , but it is the case. And not only am I being ignored but also several others of which I even regularly linked some.
- This is the 3rd time that you have introduced a wiping bug.
- This is the 2nd time that I (and others) can't play their characters/can't play their characters correctly for weeks. Dismantling weapons doesn't give me mods to my bugged and wiped collection anymore.
It is the 3rd wiping bug introduced to the game and it isn't even acknowledged in your developer updates weeks later.
Here is my ticket number: 00093689
But please tell me what good it should do when your support literally has no idea what game they are supporting? They wanted me to restore backup savegames for a game that does not even have local savegames. How is that possible? What kind of qualifications do your support employees receive when this is the result?
Our support team deals with queries regarding all Square Enix products released. In this matter, you received an answer that you shouldn't have, likely due to confusion on our side, so I do apologize about that. I've asked the teams to review the case and ensure that they look into a satisfactory resolution.
