Rainbow Six Extraction Dev Tracker

Hey there @akxja12,

Thanks for reaching out and reporting this!

Would it be possible to please capture and share a video of this so we can take a closer look at this behaviour?

And does it continue after verifying the game's files too?

@Familymischief9 Hi there and welcome to the forums

I am sorry to read that you are affected by this issue as well!

Yes, please provide a short video of the problem. That would help us investigate this for you ...

@inivisivel_CVO Hi there and welcome to the forums

I am sorry to read that you are having problems with the ping in the game!

I can see that you already have a support ticket open. Our colleagues from the support team will help you out as soon as possible ...

@Agent_Ares Hi !

I've taken note of your report about Issues with the text from the chat and the Operators barks in Rainbow Six: Extraction.

The thread has been moved to the Player Support section, to bring it the best possible visibility.

In order to isolate the Issue, I invite you to let us know the following :

Are subtitles enabled in the game options ?

...

Hello @propiper69, thank you for getting in touch.

In order to use the cross-progression features of the game, you will need to link your PS4 and PC platform to the same Ubisoft Account.

When you launch the game for the first time on PS4 you will be asked to enter your Ubisoft Account login details, same with PC. You can check your console is linked, by logging into our account manager website here, and checking your linked accounts >> https://account.ubisoft.com/en-GB/account-information

Please also see our Extraction cross p...

Hello @PoopyGoDoopy! Sorry to hear that you don't have access to the game.

You may have to claim it again through the Xbox App. To do so, please follow this guide.

Please reach out if you still encounter any issues after.

Hi @mniole I'm sorry to hear that you have also experienced issues with your game crashing.

Can you confirm if you have tried any troubleshooting? If so could you confirm what you have tried so far?

Hi @jayottsel I'm sorry to hear that you have not received certain items from a bundle.

Please check the thread ...

Hi @aander_12 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Hey @we_are_not_open! Sorry for the confusion there.

You can find instructions to creating those files here. Please reach out if you need any additional help.

Hello @earclimax3id, thanks for getting back to us.

Unfortunately after looking into this, it appears that Ubisoft SUpport and players alike, are unable to reset stats and playtime in the Ubisoft Connect launcher manually. I will however pass on your suggestion as a desired feature to be added to the launcher in the future.

Hey @J-A-C-K-A-L,

Sorry to see you're having issues too.

As below - please could you open a case via our Support Site so we can look into this with you?

Thank you!

@LuckyLuxio404 Hey there, sorry to hear you're also affected by this! Please go ahead and submit a support ticket and attach a screenshot showing that these items are missing for you in-game.

Hey there @Sad724

I apologize, but I am having a bit of trouble understanding your post. If you are using an automated translator to translate it, you may have better luck reaching out to our dedicated support team for direct assistance in the languag...

Hello again @shoesgfx!

I will need to collect some detailed system information from you so that we can do an in-depth review on why this might be happening.

Please open a support ticket with us, and attach copies of your basic system files on the case once it i...

Hey there @shoesgfx

If possible, please record a short video of what is happening when you hit your map key, and upload a screenshot of your controls settings for me.

You can upload the video to YouTube and post a link in this thread!

Hey there @Gu1zz1,

We are only able to assist in English on this Discussion. This is just because we try to avoid automatic translation tools that can cause potential misunderstandings, and feel it is better for our players to speak to Support Agents and other players who speak their preferred language.

If you'd like to continue here, that's more than okay too, I'd just need you to translate the post for me. Thank you and sorry for the inconvenience!

Hey @we_are_not_open, thanks for your answer.

I would advise you to contact us through one of our private channels, so our teams can have a look at everything.

They're available on Twitter, ...

Hiya @Factorofunknown,

In order to continue the investigation about this situation, the team has a couple of questions to ask you:

• Did you encounter this issue once or multiple times ?
• How frequently do you encounter this issue?
• The issue occurred before the release of the new event After Effect, right ?
• Now that the new event started, does it still occur ?
• Did you face the issue on another map of the New York region?
• Did you encounter the issue in a solo game session with another Operator?
• Was...

Hey @MostlyWhat and welcome to our forums!

Thank you so much for taking your time to write this all down here, I'm sure it'll come in handy for someone! Thanks for your feedback on improving the system too - any ideas on how to improve the game experience are much appreciated!