Rainbow Six Extraction Dev Tracker

Hey @rizz768 I believe we usually add game statistic information to all our newer titles on Ubisoft Connect, so it may be just a matter of time until this integration is introduced.

In any case, thanks for bringing it to our attention. I have contacted the Connect team about this integration and we will do our best to update you when we have more information.

Hello @llrade, we do have a way of fixing this issue for some players, when they have contacted us with the correct details and we have been able to check their accounts thoroughly. These issues are usually passed onto our Extraction game team to look into after escalating your case.

I can not see a case with us about this issue on your account, if you would like to reach out for our help with this, please contact us on one of these links >

Twitter Support -  ...

Hello claud1u111, thank you for your post. Running the game as an administrator and enabling full permission rights of the games .exe file and launcher can resolve a lot of issues including game crashes.

Following this step, should not make your game crash at startup, or there may be something else causing this issue.

If you are having problems with crashes at start-up, please let us know in a new thread and we will do our best to advise.

For now, we will close this thread, as the OP is being advised over a private support case now.

Thank you for trying those! This is quite an odd issue. Could I get a video showing what happens when you try to launch the game from Ubisoft Connect and what happens when you try to launch from the .exe file? Also, which drive is Ubisoft Connect and the game located on?

Hey there @lilybun. Thanks for your feedback. I will pass this along to the appropriate team for review. I apologize these skins break your immersion.

Hello @Jean_Ptit_Pote thank you for the video and description.

I will check to see if this has been reported to the team and if not, create a new report, to see if our QA team can replicate this bug too.

Thanks a lot for reporting this bug to us and providing a clear step and reproduction!

Hey @sparksykai and @Reaper-15a! Thank you for reaching out and I apologize you are missing your game pass edition. Please submit a ...

Hi @xxmarv666xx! This is quite odd. Would you happen to have a video showing this? Does this happen on other maps?

Hi @vettigevinne! We are aware of this issue, but I can see your case has been escalated to a specialist. Once they have any updates, they will be reaching out to you as soon as possible! I apologize for this inconvenience.

Hi @spectre_e_frost! I apologize you are seeing this error. We would need to take a closer look at this. Please generate your Msinfo and DxDiag files and start a ...

Thanks for sharing this information about that particular driver no longer having updates @imagine_brata

I am afraid if a player does not meet the minimum system requirements, the game may not run at all, or have severe performance issues on your computer. In this situation, the only option left is to really upgrade your GPU to a newer model, workarounds are not guaranteed to help, as the game was found to run best on later GPU models.

Hey @p3rzent! I see your case and I moved it to the correct team so we can get this looked into as soon as possible! Thank you for your understanding and patience.

Hello @Kreimzar,
 
Thank you for letting us know you've tried those steps, I am sorry to hear that they did not work for you. I have gone ahead and created a private support case for you and you should receive an email from us shortly.
 
We will troubleshoot this for you further over a private support case with 1 to 1 support, instead of over our public forums, so we will lock this thread now. Please check your emails inbox for our message soon. You can also view and add a comment or files, to your support case, anytime, by clicking on this link here > https://www.ubisoft.co...

Hello fearsumenjinn, thank you for sharing your thoughts on the penalty system.

I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience including our game devs and community team. Thank you.

Hey there @ablaze-blade! We are seeing similar reports and have a few questions.

1. Which incursion or map were you playing?
2. Which platform are you on? For example, PS4, Xbox Series S, Steam, Epic?
3. What difficulty? Was it moderate, cautious, several or critical?
4. Were you playing solo or in multiplayer?
5. What happened immediately before you couldn't fire or interact? For example, used a particular ability, fought a particular enemy?
6. If you'd just used a drone, what sort of drone was it?
7. Do you have a video of this happening? Please upload this to the video sharing website of your choice, and send us a link to it here in the thread.

@manolo427

Thank you for trying those things for me. Would you be able to capture a video showing your mouse disappearing?

Hello @bigmommyazeria thanks for the reply. This is currently not a known issue with the game, I believe you may be the first person to report this.

If you get a message that your catalyst driver has an error, it may be that your Mac is trying to use the integrated GPU instead of its dedicated GPU.

If using a dedicated GPU, please try the following steps to try and resolve this >

- Right-click on an empty space on the desktop and choose the Radeon Settings from the menu if you have the option
- Navigate to Preferences > Additional Settings > ...

@crepes-o-sucre @Seagulls84

Thank you for trying! Could I have you both ensure that your game is completely updated to the newest version?

Hello @evilscenery thank you for getting in touch with us.

Could you help us by explaining further what you believe the issue with this weapon is? >

• Do you believe the operator is holding the gun incorrectly, or is there a stock you believe missing, or is the issue something else?
• Have you noticed this issue on any other weapon other than the 222 Commando, or with any other operators?

If you can answer these questions for me, it should help us better report any potential issue to the Extraction team.

Hi @cmdr-q! We are not currently reporting any issues with the online services. First, I recommend trying these troubleshooting steps to see if this allows you to connect to the servers. Additionally, please try a clean reinstall of your game.

If neither of these allows you to connect, please tell us the exact error code you are getting so we can look into this further!