Rainbow Six Extraction Dev Tracker

Hey @goose-andduck

Could you just clarify if this is happening in every game, no matter what equipment setup you are taking with you, or if it seems to only happen when using specific guns / gun types?

Hey @daisukeserizawa

Thanks for the image. Just to clarify something, you mentioned you've not had this issue before. Do you mean that the sound was working correctly with this game previously and just recently started happening, or did you mean you just haven't had this issue before with other games?

Can you also let us know if you have the same issue if you can test it using a different output for your audio, such as using a different headset, or speakers, or earphones?

Hey @shtanky_mark

Thanks for highlighting this. I'll forward the suggestion on to the game team to look into.

Hey @essenickehmeu

I'm sorry to hear your game is crashing but thank you for the information you have provided so far.

Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to...

Thanks for sharing that @claud1u111. We'll let the game team know.

Glad to hear that you have found an improvement. Thanks for sharing that @rizz768

No worries @r0cks0ng. If you come across anything else, feel free to reach out again.

Hey @blackstonemercy

Apologies for the delay getting back to you on here but thanks for updating the thread already and glad your friend has got it now.

Hey @acerpenguin

Thanks for trying that and providing your specs. Could you try running Ubisoft Connect as admin and then try launching the game please?

You can do this by right click the .exe file for Ubisoft Connect before launching them and choose the "run as administrator" option. Also by right clicking and choosing "Properties" then go to the "Compatibility" tab and ticking the box to "run as administrator" option and clicking "apply". 

If this hasn't worked, you can also try doing this with the games .exe file in the installation folder too and...

Hey @jean_ptit_pote

Thanks for the video and reporting this. Could you just let us know if this has happened multiple times?

And has it only happened on this map?

Hey @flagflechter

I have seen others having the message that they need to update to the 21.5.2 driver too, but none had mentioned they were on a bootcamped Mac, so thanks for letting us know this information as it may explain why they were having the issue too.

As Mac's aren't technically supported for the game and the driver is a requirement currently, I honestly couldn't say if this will be possible from future game updates or driver updates from AMD. I hope it will be for you, but you may be able to find out more information from AMD if they are able to ...

Hey there @archer-q8 , thanks for reaching out about this!

Just to be clear, if you are asking about how to leave a group while on an incursion, we've got a support article explaining this here.

If you're asking about how to leave a squad, please let me know! I don't actually know the answer to that, having never tried myself, but I'll certainly be able to find it

Hey @blackstonemercy , thanks for that insight! That website is indeed another way to find our free trials, so I appreciate you pointing that out. They should also be found in the Ubisoft Connect launcher itself, under the 'Games' tab.

Hey there @therealspamdalf

I'd mentioned on the other thread, but I'll say again here just for visibility:

Our teams have ad...

Hey everyone,

I've gone ahead and merged a couple of threads together about this issue, so as to better keep track of it. I understand many of you have faced issues with not being able to fire your weapon, or interact with anything (including the extraction pad or subzone doors, forcing you to potentially quit out and go MIA). As we've mentioned, our teams are currently investigating this issue internally.

If you haven't already, can you answer our questions below? We'll then be passing on your responses on to our teams to help with the investigation.

1. Which actions can you not perform? For example shoot, reload, melee, switch weapon, vault, interact with switches, and so on.
2. Which incursion or map were you playing?
3. Which platform are you on? For example, PS4, Xbox Series S, Steam, Epic?
4. What difficulty? Was it moderate, cautious, several or critical?
5. Were you playing solo or in multiplayer?
6. Wh...

Hey there @daddydivinee , thanks very much for reaching out about this. My apologies for the confusion. When an agent is rendered MIA, they will lose experience, but you'll be able to recover that lost experience by successfully recovering the agent. If you fail to recover the agent, they'll lose 30% of the experience, and whatever XP they'd gained on the original incursion where they'd gone MIA.

You shouldn't lose REACT XP outright for getting disconnected, or if an agent goes MIA for any reason. Please let me know if that seems to be happening, as we'd like to investigate that in that case.

My thanks to everyone who has posted with feedback about the abandonment penalty - I really appreciate this, and I've sent this feedback on interna...

Hey there @sylvy_ and ...

Hey there @grief-bacon , I really appreciate you reaching out about these crashes and connection issues you've had since our maintenance and update - this is most unfortunate to hear, and I'll be happy to help you get them sorted.

Please see our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operat...

Hey @mohamadhoseynr6 , thanks very much for reaching out about this. It's great to hear you've been a fan of Siege, but I understand you've had an error with Extraction. I'll be happy to help you get it sorted.

You'd mentioned a server error, so I'd like to start by recommending that you take a look at our connectivity guide. In particular, from that ar...

Hey there @techdetective , thanks for reaching out with this report!

Can you clarify for me which gadget you are referring to? Twitch isn't in Extraction, so I wanted to double-check what ability you are using which seems not to be decloaking enemies.

Thanks again for your post - I'll keep an eye out for your response!