Hey @ubipatou14
We have reported the issue to the game team to look into but haven't got any updates to share on this currently but if the fault can be found then they will look at fixing this.
One thing they have asked to find out is if players affected have changed the Custom button assignation for the PS system?
To check please follow the path [Settings>Accessibility>Controllers>Custom Button Assignments.]
Hey all,
I've came across some steps that may help if you try setting the FPS limit yourselves in the games settings .ini file.
Please close the game and open the following path in your Windows explorer:
Documents\My Games\Rainbow Six - Extraction
There you can find a folder with a number/letter string. Open that folder to find the file "GameSettings.ini". Please create a copy of that file and move it to a save place, so that you can restore your settings in case anything breaks.
Open the file with a notepad editor and then scroll down to the line "FPSLimit=0". There, you can change the value from 0 to the FPS limit you desire, for example "FPSLimit=144". Of course, you can try with lower values too if needed. Then save the file and try to open the game. It show now launch with the FPS limit you set.
Hey all,
Thanks for the reports and the screenshots provided and I apologise for the inconvenience of having to switch the monitors yourself. I've reported this to the game team so it can be looked into.
Hey @cmdr-q
There is something you can try to prevent this. Please close the game and open the following path in your Windows explorer:
Documents\My Games\Rainbow Six - Extraction
There you can find a folder with a number/letter string. Open that folder to find the file "GameSettings.ini". Please create a copy of that file and move it to a save place, so that you can restore your settings in case anything breaks.
Open the file with a notepad editor and then scroll down to the line "FPSLimit=0". There, you can change the value from 0 to the FPS limi...
Hey @acerpenguin
Thanks for the video. I've just created a support ticket for you and sent you a message on it, so you'll have an email to see that but can also view it by logging in on the support website. Please get back to us through the ticket and we'll continue looking into this there.
Hey @bxsand
I understand you are frustrated that this is taking some time to resolve, and that is completely understandable. You are right that it isn't a simple problem as it is linked to Game Pass and we don't have the ability to see your Xbox account details ourselves other than your linked account gamertag. For that reason, we require players with these issues to have a support ticket open so we can escalate it to our game team who will be able to help get this resolved, it can just take some time unfortunately. I see you already do have a support ticket that has been ...
Thanks for that, @blackstarstella - that's spot on. I've included this further information in our report.
Sorry for the inconvenience while we look into the issue - I hope you're still able to get some enjoyment out of the game in the meantime.
Hey there @majorwoops , thanks for coming back to me about this. I'm sorry to hear you've faced further issues.
Please make sure you've done our suggested troubleshooting steps. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game. These steps are all very important after a patch, as they make sure nothing went amiss while it was being installed.
If the is...
Hey there @tmarting01 , thanks for your post about this. My sincerest apologies for the delay in getting this resolved for you - I can see our teams are currently looking at your account to see how best to proceed, and we'll be back in touch by email as soon as we can.
Let me know if you've any other thoughts or questions in the meantime.
Hey @shaggytoph - thanks very much for pointing that out, and for including screenshots! Indeed, as we can see from your screenshots, the setting seems to be missing for Extraction.
I've gone ahead and reported this to our teams to look into 
As always, let us know if you run into any other problems!
Hey there @brisingrphoenix , my apologies for the disappointment over not having an offline mode in Extraction. I appreciate you sharing your thoughts on this - they've been noted internally.
Let me know if you've any questions at all.
Hey there @goose-andduck , thanks for pointing that out. You're right, it does look a bit odd, and I've passed your feedback about this on to the team to look into internally.
Let me know if you run into any other issues!
Hey there @blackstarstella , thanks very much for confirming that for us. Our teams had a couple more questions for you.
Please let me know if I can clarify these questions ...
Hey there @ugotjebaited712 , thanks for getting in touch about this, and welcome to the forum! I understand you got stuck on the loading screen before VR and a quick match (which resulted in your operator going MIA). I'm sorry to hear about this, and I'd really like to help.
Please see our troubleshooting guide. Rather than uninstalling and reinstalling, ple...
Hey there @daisukeserizawa - great to hear you found a solution! I understand using a different audio output (new headphones) solved the issue for you. In that case, you may have wished to compare the settings for those two audio outputs, to see what might have caused the issue with the first
Let us know if you run into any further issues!
Hey there @arthurverner , welcome to the forums! Thanks for your report of this issue, and your feedback about the music.
I'd really like to report this to our teams to investigate further. You mentioned the songs won't execute - can you describe what happens? What are you expecting to hear, and what do you hear instead?
It'd be useful to have a screenshot of your audio settings, too, so we can test the same settings on our end. Can you include a screenshot? Here's our guide describing how to take screenshots, and it can be included in a po...
Hey there @anteros000 , thanks for coming back to us with this additional information. I understand you've found the issue to only happen in fullscreen mode.
I'd like to investigate this further. To do that, I'll need a couple of system files. Please see our system files guide. Once you've generated those two files, you'll be able to upload them to the support ticket I've...
Hey there @vyro186hun , thanks for confirming that for us.
As far as I can see, this isn't an issue that has been otherwise reported. Thanks for having listed the troubleshooting steps you've already tried. I agree that this doesn't seem like a connection issue, so I'd like to recommend you check our troubleshooting guide. In particular, make sure you've disconne...
Hey, thanks for that @blastermaster73 .
We're definitely not blocking Steam links - after all, we have games on that store! However, as you say, copying and pasting the link does indeed work. It seems like the hyperlink URL is missing a forward slash, seen by comparing the URL that opens when you click the link, compared to the URL when copying and pasting the link text.
Not a big deal, in any case - thanks once again for your report of this issue, and let me know if you run into any further trouble.
@Avathar , thanks for coming back to us with this list - that's most helpful.
As Ubi-Froggard suggested, the next step would be to use some system files to help diagnose the issue. Please see our system files guide. Once you've generated those two files, you'll be able to upload them to the support ticket I've created on your account - you'll find it ...
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