Rainbow Six Extraction Dev Tracker

Hello there @xingluo35!

Please be aware that we're only able to offer help in English on this Discussion. This is because we try to avoid the use of automatic translation tools to lessen the chances of any misunderstanding. We feel like it's better for our players to be able to speak to Support Agents as well as other players who speak their preferred language.

If you'd like to translate the post for me, I'd be happy to help here though. If you'd prefer to receive support in another language, you're welcome to create a ...

Hey there @AE_Tr1cksteR, sorry to see you're having some issues with apparently random bans.

If you have any screenshots of the ban messages that you're receiving can you post them in this thread for me?

Also, have you experienced any disconnects or game crashes that were not related to the bans you've mentioned?

Hey there @Re-sneaker

We are only able to provide support in English on these discussion forums. For the problem you are describing, we will need to collect some detailed system information from you before we can assist you.

Please open a sup...

Hey there @Adee_91 and thank you for reaching out to us again.

Can you take a screenshot or record a short video to show the visual issue you're seeing with the weapon skins? If you are able to record a video, please upload it to YouTube and post a link to the video in this thread.

Hello there @Magicxhy0702 and welcome to the forums.

We are only able to provide support in English on these discussion forums. If you are able to use translation software to understand what I'm typing please provide me with the information below:

1. What graphics card and processor do you have in your computer?
2. What operating system do you use? Are you dual booting?

If you need support in your language, you can open a support ticket ...

Hey there @VirtiozGoat06, welcome to the forums!

Sorry to hear you're having some issues getting Extraction to launch properly.

Can you take a screenshot of the exact error message that you're seeing when you launch the game?

If possible, I would also like to know which specific graphics driver you have installed. You can check that through the AMD Catalyst software if you have an AMD card, or the Nvidia GeForce Experience software if you have an Nvidia card.

@jok21 In that case, please run through this FAQ and double-check that you've not missed anything listed there. Those steps will probably help out you as well, ...

Hey @PANMIENTUS, looks like you've run into a general connection error!

To help prevent this from happening again, I'd first recommend that you run through all of our basic connectivity troubleshooting. ...

Thank you for the reply!

Did you notice the crashes occurred after a certain update to the game? Or have they only started happening on your PC? If this has been something that has affected you often, I would recommend verifying your game files in the Connect launcher to check if there are game files corrupted or missing after the latest update that are causing this. You can verify your game files by following this guide > https://www.ubisoft.com/help?article=000061966

Should that step not work, I recommend updating all of your Windows, GPU drivers, running as admin, disabling any background programs that may cause conflict and all of the things you can check on your hardware and software, to rule out a few other causes of the game closing down >
...

Hello @jok21 I am sorry to hear that you received a temporary ban from the game.

To understand exactly what type of crash you experienced and what may have caused it can you let us know the following >> 
 
1. Did your game or computer do one of the following things when crashing >>
- PC restarts itself
- Game or launcher closed itself down
- The game launcher asked you to send a crash report
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything

2. Did you receive any kind of warning messages such as >
- Any error message or error code from the game itself
- An error message from Windows
- An error message from supporting software (DirectX, BattlEye, Fairfight)
...

@Xixzik I do apologize for any frustration. The team works hard to respond to everyone in a timely manner, but things may be delayed depending on contact volume.