Hey @dojaclik23, thanks for reaching out about this.
Do you have another controller that you could try this with? Have you noticed if this happens with all operators/weapons or just one?
If possible, could you share a video showing that you are pressing R1 multiple times before a shot is actually fired ?
Thank you !
Hey @faygo_siege !
I'm sorry to see you're having a crash when launching a game. Are you playing on PC?
Could you please try all the steps from this support article to see if it helps? If the issue persists, could you give us more details such as your config...
Hey @ishaknasrii
We're dealing with a lot of backlog at the moment, this issue will have to be dealt with on our website as we can't do the necessary security verifications on public forums. One of my colleagues will get to your support case as soon as possible, sorry for the inconvenience!
Hi @Solo_dead
I'm sorry you're having issues with launching the game on steam.
If that issue is still ongoing, please check out this article and follow the steps : ...
Hey @okaya9134
I'm sorry to see you're having issues when launching Rainbow Six Siege.
Would you be able to try the steps from this article, please? Do you have any error code showing up on screen directly or is it a crash to desktop?
Thanks
Hi @SantutuPirrux, have you managed to receive a 2FA code? If you're still encountering this issue, please reach out to us through our website so we can investigate this further with you!
Hey @szili197 ! Are you still having troubles connecting to rankedmatches ? Just like mentioned previously, if you're still having issues with the phone authentication, please reach out to us !
Support site: ...
Hi @AkiGonzu,
Sorry to hear verifying your files didn't help.
Would you be able to reach out to us so we can have a closer look at your account through one of the links shared by Ubi-Auron ? Thank you!
Hi @r6npc2022, @crusty77081
Sorry for delay in answer here. Could you tell me if you're still experiencing the issue, please? Would you be able to share a video wi...
Hi @lukey20209362, I'm sorry to hear you've been temporarily banned. We can't remove temporary bans from accounts, you can find out more here.
Hi there @jebusid, thank you for reaching out with your question! Sadly, we are unable to refund or reverse any in-game purchases from our end.
Hello @ssjvun! Sorry to hear you're having difficulty with recovery.
Like @YTgrzmot69 mentioned, you'd have to reach out to us through the Support Site, as we are unable to process recoveries through the forums. Apologies for the inconvenience.
Hey folks and thanks for letting us know about this!
Our team is already aware of the issue and currently investigating this. Apologies for any inconvenience.
Hey folks! Sorry to hear you're having issues with the challenges.
Our Team is already aware of this issue and investigating. Apologies for the inconvenience!
Hey @RangedGiraf and thanks for reaching out!
I'm sorry to hear that you're having difficulties with 2 Step Verification. Unfortunately we are unable to assist you with this kind of query through the forums. I would like to ask you to please contact our Support Website for further assistance. Apologies for the inconvenience!
Hey @babykiller72! Thanks for getting back in touch.
I'm sorry to hear that you've not received reply on this issue yet. We're currently receiving more contacts than usual, which can lead to delays in responses. I understand this isn't ideal. Apologies for the inconvenience!
Hey folks, thanks for the feedback! I'll pass this on to the appropriate teams for you.
Hello @YoAoMiNe! Unfortunately we are unable to process requests that aren't English on this particular forum.
Please rephrase your query, so that we may assist you. Thanks!
Hello folks!
Our Support Team is currently receiving more requests than usual, which can lead to delays in response or chat being unavailable.
I understand this is frustrating and would like to apologize for the inconvenience.
@Malicious_Toes If you haven't yet, please verify that you are logged into the correct account in Ubisoft Connect. If you have any second account, this may lead to the error being received. Please try logging out and logging back in with the account the game was originally activated on.
Hey @loki_lostt! Sorry to hear you've encountered this issue.
I can see that there was an outage on the day you posted. This could have affected your ability to play online.
However, let's try the following:
Please lets us know, if this worked for you.
Hey @Detn808! Sorry to hear that you've encountered crashing with the game.
Have you tried any troubleshooting steps yet to resolve this issue? This article includes remedies for the most common crashing causes. Please give them a shot, if you haven't yet.
Should the issue persist, could you maybe provide some additional detail...
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