Hey @KasraLBI and thanks for reaching out!
Sorry to hear that you've encountered an issue with your purchase. In this case, I'd have to ask you to be patient until you receive a message from our Support Team. We're currently receiving more contacts than usual, which has been causing delays.
Apologies for the inconvenience!
Hey @Ejamaal821i! Sorry to hear that you've encountered this error.
First off, I've removed the image showing your email address to maintain your privacy.
This error code is usually caused if you try to launch a Ubisoft game, while you're logged into the wrong account on Ubisoft Connect. When you launch a game through Steam/Epic for the first time, it is permanently bound to your Ubisoft account. If you then launch the game with a different Ubisoft account, you'd receive this message.
Could you please try logging out of Ubisoft Connect and then log...
Hello @plesmafe!
Please note that you're currently in our English Player Support discussion board. We’re only able to assist in English here as we try to avoid automatic translation tools that can cause potential misunderstandings. Instead, we feel it's better for our players to be able to speak to support agents and other players who also speak their preferred language.
There are some other language forums that you can locate at the bottom right of the page if you click on "English" to see a drop-down menu. This will take you to the other language forums we have...
Hello there @Neitevv,
Please note that this has been posted to our English Discussions where we're only able to assist our players in English. This is just because we try to avoid automatic translation tools where possible to make sure we're avoiding any potential misunderstandings. Instead, we feel it's better for our players to speak to Support Agents and other players who speak their preferred language.
We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop-down menu to be taken to the other language forums we have support available on. As always, you're also welcome to start a ...
Hi @pete-festeiro and welcome to the forums!
Thanks for sharing the screenshots! I'm sorry for the bug you've encountered here. It's possible that it was cause by unfortunate timing and the game started just as you were cancelling it, so it didn't register it time. Did it happen to you again since?
Hi @ToxicPringles !
Sorry to hear about your issues with cross-progression. Have you by any chances relinked your console accounts at any point? In order for us to investigate it further, please reach out on one of the support channels, so that we can take a closer look at your account:
Support site: ...
Hey @GorKeng01 and welcome to the forums!
I can see that you've now managed to connect your phone number to your Ubisoft account. Are you still experiencing this issue? If yes, could you please provide us with the screenshot of the error, thanks! 
Hi @Dreezyyy-rr and welcome to the forums!
If you're experiencing authorisation issues, due to activating your Steam game on another Ubisoft account, please contact us directly through one of our support channels, so that we can take a closer look at your accounts and provide further support:
Support site: https://support.ubi.com/en-gb/Cases/new
Facebook: ...
Hi @GrumbleTech and welcome to the forums!
I have found your support ticket and provided a reply there - if you still have any issues with accessing the game, feel free to reopen it, thanks!
Hey @zeBaconcake and thanks for letting us know about this!
I'm sorry to hear about the bug you experienced at the start of the match. Unfortunately, I couldn't access the match ID. Could you please provide us with some screenshots showing this issue as well, so we could take a closer look?
Thanks for your feedback regarding the match ID - I agree that it can be annoying to just type it out from the screen and we'll take a look at this.
Hey @LJT and thanks for reaching out to us about this!
We communicated the deadline on our website, in the game, as well as on our social media, like Twitter:
Hi @Karatestruts and welcome to the forums!
I'm sorry to hear you haven't manage to rejoin the game and that you received a penalty. In case of disconnect, you should be able to rejoin the same session by starting the game again. Did you try clicking Play again to see if you can rejoin the previous session?
Hey @djinflames1 and welcome to the forums!
After checking you profile, I can see that you have a PSN account successfully linked now. I hope that means you've managed to resolve your issue If you're still experiencing it, please let us know, thanks!
Hey everyone! If you're missing any in-game content after linking your accounts, please contact us on one of our one-to-one channels:
Support site: https://support.ubi.com/en-gb/Cases/new
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: ...
Hey there @Roy_L_Beane! I'm sorry to hear that there has been a delay in our response to your case. This is likely due to our high queues but our teams are working hard to respond to everyone. I can confirm that your response was received and an agent will follow up with you directly as soon as they have reviewed everything.
Hi there @x23Strelitzia33, I merged your threads to keep the forum more organized! I am more than happy to assist you and answer any questions that I am able to
To clarify, the roll backs occur throughout the season and you will only receive them after a player has been banned. If you are able to report these cheaters with the in-game tool, that information always goes straight to the Siege team, they are able to investig...
Hi @butterbean383, I'm sorry to hear that you're having this issue! While we're unable to lift temporary bans, I would like to look into this further and make sure this doesn't continue to happen in the future. Can you let me know if you received any error codes or messages at all when this occurred? Has this happened previously or is this the first time you were disconnected from a match in this manner? Thank you!
Hi there @sas_glaz! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.
If you'd prefer to receive support in another language, you're welcome to ...
@born-corp Just to confirm, has this issue occurred again since you tested the workaround?
Hi everyone! I'd like to look into this further and see if I can help. For any other players who are encountering this problem, please take the time to test the following workarounds first:
If you have tested one workaround please try the other and if this still occurs after that, please do follow up about this issue but replying in this thread to let us know
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