The Division 2 Dev Tracker

@Th3-Shadow Please do also try the suggestion posted above and let us know if it helped.

We're not able to manually issue the comm @bward141989 and we haven't heard from them yet when it will be fixed. Sometimes we get this info in advance of a patch and can let players know, but sometimes we only find out once the patch notes are handed to us just before a patch when we post them to the forums.

Thanks for the extra info and the image @Gabriel-Knight. I've let the dev team know so they can try reproducing this and see the issue too.

Thanks @echolecter, I have seen this since I replied to this thread originally and found it to be a known issue already.

Hey @AlpineBrisket

Could you provide a screenshot from your friend showing their gear setup in case this has anything to do with it, or ask them to record a clip showing it and showing you shooting the barrel next to them in the same video?

Hey @X99XOutLawX99X

Please can you explain what you did before this started happening for you and when it started happening?

Did you change your game language at any point?

Hey,

Thanks for your feedback. Whilst I can't promise any changes myself, I will forward this to the game team for consideration for future games and updates.

Thanks for sharing this on the forums in the hope that it helps others and I apologise for any inconvenience it caused you. The dev team have been made aware of the crashing issues linked with this.

Hey,

I'm sorry to hear you are having some issues with the mic in-game. Please make sure the microphone is set as “Default Communications Device” in the audio settings of Windows to control your communication device.

Let us know if this helped but if not, please can you try having background applications like Discord closed and see if it works in-game?

Hey @VezZPizZa 

If you still need assistance, please can you reach out via one of the following options so we can look into this for you:

Live Chat (when available)

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Hey @pcs801

Did you try the suggestion above to just start a new character with it being so close to the beginning? Hopefully it doesn't happen again but let us know.

Thanks for sharing the workaround @SigmArea-Tree. I know it's annoying to do so but please also rest assured the dev team are aware of this issue and looking into a potential fix for future updates.

Sorry to hear the workaround didn't work for you @Malice_Arrow. The dev team are aware of it and we'll share any updates from them regarding a fix when we hear it from them.

I can only apologise for the time taking to resolve @VanSven and in regards to tickets, we have received a lot more than usual throughout December and the holiday period also added to the delays too unfortunately but we're trying to catch up as quickly as possible.

Hey @ItzMantis

We'll need you to submit full, uncropped images of your proof of purchase / receipt of the credits on one of our private support channels to look into this for you. I'll list them below for you:

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Sorry to hear that happened @hat. Hope the next clan leader understands and passes it back to you.

Hey @sygnus21

You never know, the suggestion above still may help and be worth a try.

We can get a better look as to what could be causing it by having a look at your system files (DX Diag and ...

Hey @WhoIsIt

I'm not seeing a support ticket for you on this account, so not sure if you have a 2nd account that you sent that from?

At what point are you getting the error? As soon as you click on download in Ubisoft Connect? Or during the download randomly or after it has finished?

Hey @Woodgrane24

Do you have any other USB devices or controllers connected at the same time? If so, try disconnecting them, in case they are being picked up as controllers (even if they're not controllers).

Hey @Antwier

As mentioned above, the connectivity troubleshooting mentioned here may help resolve this for you.