The Division 2

The Division 2 Dev Tracker




18 Jan

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Legend_ModzYT

We've been unable to reproduce the issue on our side but have seen some someone else who reported this before say that disabling recording softwares solved it for them. So I'd recommend closing any or any background applications you have running.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @CorTeZ667

I'm sorry to hear that your expertise level keeps resetting. Would you be able to capture a video of this happening, like showing it, exiting and relaunching the game, then showing it again, so we can show the dev team what's going on, as I imagine it won't be something they are able to recreate easily on their own account.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @AlpineBrisket

I imagine its probably intended but I'll create a report for it anyway so the dev team can check if that's the intended behaviour.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for your patience and reports 🙂 It looks like this is something that will be resolved in a future update but we don't have more information than that currently. We'll have more information when we receive patch notes for the next update if it's included in that one or see if it is for another consequent update after that.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey all,

I see the dev team has asked for the following bits of info now to help look into the cause of the issue so if you didn't receive it, please can you answer these questions and we'll pass on your answers back to them.

  • Were you doing the Manhunt mission solo or coop?
  • If you were doing the mission coop, were you the host or the one the joined?
  • If you were doing the mission coop, did the other player receive the weapon?
  • Did you encountered any other issue (Ex. Freezes, Crashes, etc) during the mission that could hinder the process.


Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @yeou123

Please can you provide more of a description to understand what you have done and what's not happening that's supposed to?

If you can provide a video clip showing the problem too, that would be great.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Gabriel-Knight

Just to confirm I'm understanding correctly, do you mean you are stuck in the room and unable to go back due to the Steam and unable to go forward too due to the level already being pulled before it crashed?

If you can provide a video clip showing the problem too, that would be great and we'll forward it on to the dev team to show what has happened and they'll try reproducing this.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ZZ-33

Do you have any friends who are playing the game that can send you a screenshot or a video clip showing what stats they are seeing exactly, and also you take one showing what you are seeing?

We can then send this to the dev team to see if they can reproduce a similar effect with the same gear.


17 Jan

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @S-un

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop down menu to be taken to the other language forums we have support available on, just in case you prefer any of those, but not your native language on the forums I'm afraid. 

You can also reach out via live chat during times that it is open, and we will be able to reply to you on ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @DILL_D03 , thanks for reaching out! I understand currency you've purchased hasn't arrived in your account yet, and I'm sorry to hear about this. I'm sure we'll be able to assist with this 🙂

Please note that it can take up to 24 hours for currency to arrive in your account. Please see this article for further information. If your currency hasn't arrived yet a...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @csanchez871118

As Grzmot has linked you to the article already for reporting players (thanks Grzmot) just make sure to be careful what you share on the forums as naming and shaming isn't allowed on here. Also, you posted this in The Division 1 forums, so I've moved this to the correct section.


12 Jan

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Violstar Hi there, sorry to hear you're missing your progress for The Division 2! To help get this sorted out, please create a support ticket and provide a short summary of the situation, along with the following information.

CHARACTERS MISSING: 
ARE ANY CHARACTERS H...

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Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@andy811963 Hey there, sorry to hear you're running into this! The team is aware of this issue, and you can find updates on our known issues board.

...

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Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Heimdall__PL Hi there, thanks for reaching out to report this! The team is aware of this issue, and they are looking into the matter. You can follow progress on our known issues Trello board.

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@gaz2111 Hi there, I'm sorry to hear about your experience in The Division 2. Make sure to report any suspected cheating using our in-game reporting system.

Please note that cheating is against our Code of Conduct, and sharing information on cheats is against our ...

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Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Gabriel-Knight Hi there, I sincerely apologize for any continued inconvenience due to this crashing issue. The team is aware and investigating the situation, and we will share any news as soon as it's available.

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Irodeyourmom Sorry to hear those steps didn't help. I see you have an open support ticket, so could you update your case with a copy of your system files? This will allow the team to take a clos...

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Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Nihilister13 Thanks for the additional information. I see your case has been escalated, and this issue has been reported to the team. In the meantime, I recommend trying out that workaround if you can.

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@killerjames425 Hi there! I'm sorry to hear about your experience with The Division 2. I can't comment on any potential compensation as this is up to the development team, but I'm happy to help investigate the issues you've mentioned and make sure they've been properly reported.

For the performance issues on PC, some players have reported similar issues and this has been passed on to the team. In the meantime, I recommend running through ...

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05 Jan

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Waheed-1057 sorry to hear you have also been affected by this error code recently.

Can you remember the exact time and date this connection issue occurred, so we may check our server reports?

Can you let us know what regional server it is that you play on?

If you encounter this issue again, would you please follow all of the steps in my colleague's post, where they were offering troubleshooting to another player who recently received the same error codes? >> https://discussions.ubisoft.com/post/896743