The Division 2 Dev Tracker

Hello everyone, thanks for getting in touch with us over the holidays and thank you for your patience whilst we looked into this.

I can confirm, if you encountered the game crashing whilst using the map, opening the map, or selecting a fast travel point, this issue seems to have been fixed on Xbox consoles for now, and has been added to our 'Live Fix' issues on our known issue list > https://trello.com/b/F2RU9ia9/the-division-2-known-issues: (https://trello.com/b/F2RU9ia9/the-division-2-known-issues)

If you are still encountering this issue in the game after reading this message, please specify what platform you are using, what you are doing when the game crashes, and what update version of the game are you using, so we can let our devs k...

No worries on the delay, we were pretty slow to get back to you in the first place @TomWalks28

I'm going to go ahead and get this issue reported up for you!

Thank you for the screenshot @RipLine, that is exactly the kind of info I need in order to add to our investigation.

For everyone else, please keep in mind that this is an issue we are aware of. When one of the support team members requests a screenshot or more specific description we are doing so in order to have good information that will help our development and bug fixing teams replicate an issue and figure out how to fix it.

I appreciate everyone's patience while we continue to work on this particular crashing issue.

Hey there everybody.

We are genuinely aware of the issue, and we make strides with each updates to keep connections more stable. Countdown is a specific focus of those endeavors.

Thank you for the extra info, @Capsel22

There's a more involved workaround than what I would have previously suggested. Please give this a try for me if you have the ability to do so. Whether this works or fails, please let me know.

Hey there @Tori_Hanzo, you might be a bit confused.

You're describing a mission from Anno 1800, and this is the forum for The Division 2. Please go here and post about the problems you are having with this mission there.

Hey there @Fox034

Unfortunately, the only fix for audio crackling is setting your output format to 48000hz. There is no other method to fix crackling audio.

Thank you for the update @supermeowww

There is another workaround you can try for crashing that occurs when you move between NYC and DC. If you turn off any global directives that you have, you should be able to fast travel afterwards.

For the crash you are seeing when you move your map near the Countdown area, that is an issue we have under investigation at the moment. I will get your report of the issue added to our investigation.

Hey there @DavidDevil0319

The first issue you've mentioned is something we have under investigation at the moment. There is a workaround you can try which is to join a co-op session with someone who has access to DZ South, enter the area with them, then leave that co-op session and see if you can open the gateway to DZ South afterwards.

For your second issue, the mission text to talk to Kelso will remain until you finish this season's manhunt entirely. That means you will need to kill every target, then finish the final mission to hunt down Anderson. If yo...

Hey there @ssvanguard and thank you for the video!

Our team has been looking for a way to replicate the issue, and your steps and video should be very helpful. I will get those added to our investigation.

Hey there @AlpineBrisket, I understand what you're asking and I can reach out to the team to see if the final manhunt mission for the current season is meant to have a leaderboard or not. It is possible that it has been purposefully omitted but once I hear back I will update this thread to let you know!

Hey everybody!

I'm making this post so I can mark it as an answer and have it show up all fancy for people who enter the thread experiencing this problem recently.

There is a known workaround to bypass crashes when moving between the two regions in-game.

The workaround is to disable any ongoing directives, which are your global difficulty modifiers. Make sure these directives set properly by disabling them, logging out and closing the game, then re-open it and double check to make sure they stayed disabled. After this, try to move between NY and DC (Or DC to NY if you were stuck in DC, as some people have reported in other threads.)

If this does NOT work for you, please let me know in a reply!

Hey there @Infl1encer, and thank you for bringing this to our attention.

Just to make sure I have the right idea of what's happening here, can you grab a screenshot showing that that item is in your inventory after claiming it?

Also, if you have actually completed the event up to the point that you would typically be able to claim that item normally, were you able to claim it a second time?

Thanks for reaching out @Irodeyourmom, sorry to see you're also having issues.

Have you given any of the below linked steps a try at all?

Thanks for keeping in touch guys.

This is still under investigation with the game team at the moment.

When more details are available, we'll share them here.

Thank you for your understanding and apologies for the inconvenience caused!

Thanks for the update @SKDExhumed, glad to hear it's working for now.

Please do keep in touch if you have any other issues and please give the steps below a try if it does fail to launch again.

And if you have any other questions of course, let us know!

Hey there @blitzerty,

Thanks for reaching out, sorry to see you've been unable to connect!

Have you since been able to get in-game or are you still having issues?

If so - have you attempted any troubleshooting steps such as those in our guide here?

Let us know how you're getting on!

Hello @SamuelEspinal,

Welcome to the Ubisoft Discussions.

I've had to make some amendments to your post.

Please be aware that this is a public forum, as such, anything you post is visible to anyone and everyone.

With this in mind, please do not ever share personal information such as your email address for your own safety and security.

Ubisoft Support will not respond to players forum posts via email - we will respond to you here or direct you to another channel if necessary.

Regarding cross-play - cross-play is not supported in The Division 2 for PlayStation and Xbox console users.

The feature is only available for PC & Stadia players.

If you ha...

Thanks for reaching out guys - thanks for checking this too @V1rtualzZ !

Are you able to share any screenshots of this so we can ensure this has been raised to the team to be looked into too?

Much appreciated!

Hey guys,

Apologies for the delay!

It's already been noted here, but just to officially confirm; the apparel event has now ended. Keys could be purchased / earned from Dec 6th - Dec 27th.

You can read more details on the Dark Path Apparel Event here.

Please keep an eye on the game's social media channels and official site for more information on future events and how long they run for.

And if you have any further questi...