The Division 2 Dev Tracker

Hey there @Shadowscape, I am sorry to see you've run into an issue getting the Dark Zone recon missions to unlock and complete properly.

This is an issue our team is already aware of, and I will get your information added to our report on the issue.

In the meantime, if you have any friends who have already completed Dark Zone Recon East, are you able to join them for a mission that takes place in Dark Zone East? Some of our players have been able to use this method to force completion, and it would be worth a try in your situation.

Hey there @OldFoz

Any updates about your character restoration will be delivered through your support ticket. This is not something I am able to comment on here in a public channel, as it involves private account information that we are not allowed to share.

I appreciate your patience while we look into your issue, and your case has not been forgotten.

Hey there @YukonBlu, sorry to see you have not received your cache yet.

Please make sure that you have space in your cache inventory. If the inventory is currently full, I would suggest emptying it out completely. Afterwards, you'll need to wait awhile as we will have to manually add the cache to any accounts that have not received it yet. Please keep in mind that if your cache inventory is full at the time that we add the caches you will not be able to receive one.

Heya @braxis2010 , thanks so much for the kind words Fortunately, us over here in Player Support (both here on the forums and over on the help and support website) are not actively involved in running the game itself, so all of our resources are put towards helping players with tech and account issues. Sorry for the slow response to your support ticket - we're working to ge...

Hey everyone, thanks for these reports. I understand you don't have your caches yet - sorry about that! It's a big move, and our team are sending them all out to everyone as quickly as possible, so you should have it shortly.

In the meantime, please make sure you've got a slot free in your cache inventory

Let me know if there's any further thoughts about this.

Heya @edymemen Sorry for the slower response. We patrol these forums routinely, but we cover a lot of games, so we won't always respond straight away. We're usually along to answer stuff within a few days at most, though!

For help with restoring a character, as @SmoovejAGs very wisely shared, you'll need to contact us directly. This is for data protection reasons - we can't do account things in this public space. I understand you've sent us a support ticket already, which is great!

For any other players having similar issues, please ...

Heya @Tyranmedic , thanks for reaching out about this! I understand you've had issues with both the forum, and with lag in-game - sorry about that I'll be happy to help you solve this, though!

Can you describe more fully what happens when you use the forum? What steps are you taking, and what does it look like? Does the forum load twice, and what do those loads look like? I...

Hi @x07Syn and @NWV_Clutch

Would you be able to tell me if you are playing in manhunt when this happens? Is there any error code showing up?

Would you be able to send a video showing what happens, so we can raise it to the dev team, please?

Hey @G-LaoMao, I see you're having a crash to desktop when opening the map in game. Does this happen every single time? Do you have any error message appearing on screen when that happens?

Would you please be able to follow the steps from this article to see if it helps reduce the crashes?

Hi @DasGugginator, sorry to see you're having issues when lauching the game!

Would you be able to share a screenshot of the error message please? Have you tried reinstalling Ubisoft Connect to see if this helps with the .exe error?

Hey @B0bb1_Z3r0,

Thanks for providing the videos. Looking over the videos you provided, I can see that your issue may be related to several issues occurring at once.

• I can see that you seem to be killed faster than Reviver Hive can activate in some cases
• Bullets not hit registering, can likely be caused by connection issues
• You're playing on Heroic with Heroic AI which is more challenging

To help troubleshoot the issue, I would advise trying the following:

• Lowering the difficulty and checking wh...

Hey everyone,

Looking over your posts, I can see that whilst your issues may be similar, they look to be different from this initial post.

To clarify, the following crashes caused via the map that are currently under investigation:

• Hover the mouse over on the map Manhunt icon near Countdown causes the game to crash
• Fast traveling from N.Y back to D.C will crash the game if any Global Directive is active

If you're encountering other issues related to crashing when viewing the map, I would encourage you to contact our support website for further assistance.
Providing the following information, should also help us investigate your issue more thoroughly.

Creating a Dxdiag file > https://ubi.li/msrxL
Creating a Msinfo file > ...

Hey @hyper-sniper,

I'm sorry that the issue persists. Could you please take a video, showing the blueprints menu and the gloves in your inventory?
It can be useful to investigate the issue.

Thank you very much.

Hey @Noxious81,

Thank you for sharing this insight . I'm sure it can prove useful for other players as well!

Hey @PoohAtrezo,

I'm sorry that you are experiencing this issue with the map in Division 2. Could you please try the troubleshooting steps provided in this guide?

Please let us know if the issue persists after performing the required troubleshooting. We will be happy to assist you.

Hey @blkrobdotcom

Thank you for your report. To solve this issue, could you please try disabling the Global Directives and then fast travel back to DC?

This action should solve the issue. Please let us know if this solution works for you or if you need additional support.