EA_Kent

Hi @0090123, 

We are still investigating the disconnections that some people have been seeing since the 9.1 update. I've heard a few people say that switching datacenters can help, so if you haven't tried that it may be worth a shot. 

Thanks for bearing with us while this is under investigation. 

/Kent

Hey @slabbedttv, 

I think it would be best to get in touch with the EA Help team so they can take a look at your account. They can help make sure it's secure. 

For more info on how to set up a case with them check out the EA Help website. 

/Kent

Hey everyone,

The issues with buying Coins on Steam should be fixed now. If you're still having any trouble please give us a shout. 

/Kent

Hi @xDIDBANDIDx, 

Are you also using an AMD video card? If so, have you checked to see if there are any updates for your video drivers? Installing the latest drivers can help with this. 

/Kent

Hi @DigoGil, 

There was an issue with the Coin store earlier today for people who play through Steam, but that should be fixed now. If you're still having any trouble please let me know. 

Thanks!

/Kent

Hi @DbD_Ha_Ja, 

I'm afraid we can't help with account bans here on Answers HQ. If the Terms of Service team reviewed the ban and determined it should not be removed, the account will remain banned. 

/Kent

Hi @Itz_Pacend, 

If you're still not seeing the rewards from the Battlepass I think it would be best to contact EA Help so they can take a look. I'm afraid that missing content isn't something we can help with here on Answers HQ. 

You can find more information on how to set up a case with them at the ...

Hi @WickedFrogLegs, 

I'm afraid we can't help with an abandon penalty, but I'd like to try out some troubleshooting to see if we can help stop more of these errors from happening again in the future. 

A good place to start off would be with the ...

Hi @LetsGoJigo, 

Have you tried connecting to a different datacenter to see if that makes any difference? Are you still seeing ping spikes no matter which datacenter you're connected to? 

/Kent

Hi @99495106, 

Have you tried switching to another datacenter to see if that makes a difference? Does this happen no matter which datacenter you're using? 

/Kent

Hey @coalerton, 

When you say that you transferred it over, do you mean that you copied the game files from your PC to that laptop? 

/Kent

Hey @MythicSpider, 

Were you able to try running through any of the steps in the links that I posted in this thread? There are some PlayStation-specific steps that could also help. 

Let me know if it keeps ...

@xDarkomantis 

Hmm, that's definitely strange. These aren't even people in your own squad? 

/Kent

@SakanaPoro 

Got it, thanks!

Looking through the DxDiag that you sent, it looks like there are some Windows processes that have been crashing. I am curious if this might be related to the crashes you are seeing with Apex Legends. 

Can you try running the ...

Hi @Streamer5655, 

Are you currently using a VPN? If so, can you try disabling it to see if the Coins are available afterward? 

/Kent

Hey @Joshua403, 

I'm glad to hear it's working for you now!

Sometimes these errors can happen because of connectivity issues. If it starts happening again there are some troubleshooting steps we can try that might help. A good place to start is with the ...

@xDarkomantis 

Can we try a few things to see if we can help stop this from happening? 

If you haven't already a good place to start would be with verifying the integrity of the game files for Apex Legends. You can find more information on how to verify the files at the Steam Support webs...

Hey @0BA1DA, 

Were you able to try running through all the troubleshooting I mentioned in this thread? Did changing datacenters make any difference? 

Also, do you currently have the "no fill" option enabled? 

/Kent

@SakanaPoro 

Thank you!

Have you tried starting up your PC in a Clean Boot before launching Apex Legends to see if that helps? If there is something else running that could be related to these crashes that may help get around it. 

For more information on how to set up a Clean Boot visit the ...

@SakanaPoro 

Got it, thanks!

When you have the chance can you share a DxDiag so we can take a look? You can find more information on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. 

Thanks again, 

/Kent