Ubi-Froggard

Hey @IIpatoII

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop down menu to be taken to the other language forums we have support available on, just in case you prefer any of those, but not your native language on the forums I'm afraid. 

You can also reach out via live chat during times that it is open, and we will be able to reply to...

Hey @Vandergrif9

Glad to hear that and thanks for letting us know

Hey @WrecK3rr

I'm sorry to hear this isn't showing for you and is now causing it to take longer to get on the game. When you tried disconnecting from the internet and reconnecting, did you try doing this whilst in-game already? If not, please try this.

Hey @afewscarsmore

I can only pass on your feedback about this for you but can't make decisions on what the dev team will work on I'm afraid, but you've already seen, they do have to focus on issues that have a larger impact on gameplay experience first over cosmetic issues.

Hey @dominantboy

Thanks for taking the time to provide videos on each of these issues. Whilst I can't promise they will be addressed in future updates as @Imagina...

Hey @FarohkTazim

It could just be that as they're elites they're supposed to be a bit harder and enemies are intended to build some immunity to things like that if used multiple times. It's not an issue we're seeing widely reported as a bug where it works on some elites or enemies different than others but if you've got any footage that can show that is the case, we could pass this on to the dev team and see if they can look into this.

Hey @jamiewwer1

If you still need assistance, please can you reach out via one of the following options so we can look into this for you:

Live Chat (when available)

...

Hey,

Is this for the quest "A Trifling Matter" ?

Hey @AuddieD

Could you provide a screenshot of what this challenge is exactly so I can make sure this gets escalated to the right team to look into?

Hey @iandespalo1980

You don't need to activate it via a CD key, it activates on your account automatically when purchased through our store.

Hey @Terry-McGinnis

The dev team have been made aware that we still see reports of this and the issue has been reopened for them to look into again. As you mentioned you have already seen the troubleshooting we can suggest, so it doesn't seem to be an issue that can be resolved from troubleshooting on players computers themselves and needs to be something addressed by the dev team with a game update.

Hey @DarrowsHowlers

I understand it's been a known issue for quite some time, however, some issues (like this) don't have any known steps for reproducing them and when they just happen randomly, it's harder to find the cause to get them resolved.

Hey @DarrowsHowlers

Time of day can always be a factor but that is something that can't really be helped and is just dependant on your ISP and how much traffic they have. Usually evenings tend to be worse due to that.

But yeah, if you're playing with friends on other continents, that's going to be the main cause of this as you'll be playing with people on different servers.

Thanks for clarifying that up everyone If you have any suggestions for improvements on it, feel free to let us know and we can forward that on to the dev team for you.

@chang92077193 There is steps mentioned just above on how to change to DX11.

Hey @SirHarryPierce

Thanks for the videos and providing your feedback on this and I apologise if it wasn't spotted on the old forums. I can't promise any changes myself but I'll forward it to the dev team for them to consider if they think a change should be made to this.

Thanks for linking to the other thread above @AuddieD. I'll lock this one so @Sternlinka you can check and follow the ...

Hey @ToxthiccWitch

If it continues to happen, try disabling the cloud option in the Ubisoft Connect settings, so the save file where your loadouts are saved is stored on your PC.

Then you can make a backup of the folder somewhere and just replace the backup folder back to the same location it was taken from it if it happens again. The folder location will be

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635

Hey @AORUS2017

As @MGuenny has mentioned above, this issue has been reported already and is being looked into and we have reproduced this ourselves. I apologise for any...