Ubi-Froggard

Hey @avathar

I'm sorry to hear your system keep rebooting whilst trying to play the game and thanks for providing your system specs. You mentioned you have already tried our "fix list" but please can you double check both of these articles here and ...

Hey @hazardousrogue  

I'm sorry to hear your game is crashing during the training mode and you aren't able to run the game on higher graphics settings.

Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.

There is also some more steps found in ...

Hey @t00l5t3r

I'm sorry to see this happened to you. We have reported this to the dev team already, but I'll forward your video on to the report too, so thanks for providing that and I apologise for any inconvenience caused from this.

Hey @sbee-net

It may be if you didn't have the accounts linked when you started watching. Have you tried giving Twitch another hour long watching a streamer to see if that triggers it again now the accounts are linked?

Hey all,

For this error code, please can you try doing the port forwarding steps provided here on your network to try to prevent this happening?

Hey @venom-24k

We don't have any known issues with the wall reinforcement animation but I can pass on your feedback about this to the game team to review the animations. Hope you're still enjoying the game anyway?

Hey,

I'm sorry to hear you haven't received the correct version of the game with your pre-order. I have read your chat with the Xbox Ambassadors / Independent Advisors on the link you provided but you may be better off contacting Xbox Support directly here, rather than on a public forum, as I imagine they would have the ability to look into this and see what is on your account and see what you have ordered, which maybe the other forum support you have spoken to couldn't do.

Ubisoft Support aren't able to look at your Xbox account, orders, or add things to your Xbox account I'm afraid.

Hey @nicholas532

Thanks for the additional information you have provided. I notice you mention you have a storage device with games on. Can you make sure the game is installed on the Xbox HDD rather than this (if it isn't already) and also disconnect the other drive whilst trying to play and see if this helps?

Hey @b3atscratcher

Glad to hear Windowed mode got the mouse working for you. Regarding Vulkan, I did read a comment from someone earlier saying it was working for them, so it should be. What is happening for you when you try?

Hey @nanashisarimasu

I'm sorry to see this happened and thanks for providing a video clip of it and your specs. I'll forward this to the game team so they can look into it and can keep track of this but hopefully it was a one off and doesn't happen again.

Hey @gyohoj

 I'm sorry to hear that's happening. As it's related to BattlEye, you could try reinstalling BattlEye to see if that helps.

If you still have issues with it after doing so, you may also find some support on their website ...

Hey @thehorrorinclay

I'm sorry to hear your game is crashing on launch. Please can you provide the steps you have already tried to resolve it, so the same things aren't suggested to you again?

Also, do you see a specific error message when it crashes?

Hey @kawstic76

I haven't seen any other reports of this, but can you just double check if you have the Ubisoft Connect in-game overlay enabled, as I wonder if it could be related to that being turned off?

You can find this in the General tab of the settings in Ubisoft Connect.

Hey @guest-dqmhxqfs

Glad to hear you're enjoying the game and I hope this hasn't happened often. Feel free to let us know if you have encountered it a lot.

Hey,

I've just merged a couple of threads about this. Please double check the driver version is up to date first of all.

If it is, please can you make sure the computer is trying to launch the game with the correct GPU and follow the steps in the article here to set the dedicated GPU to launch the game with.

If you have an integrated graphics chipset built into the processor, it may be trying to launch with that instead of your dedicated GPU.  

Hey @zikitic

This error code relates to BattlEye specifically being what is removing you from the game. Please make sure you have any other applications on your computer closed that you don't need to run the game. I would also suggest to reinstall BattlEye if you can, and contact their support if you continue to have issues as they may be able to identify what is on your computer that is triggering it.

Hey @skylamwai

I'm sorry to hear you have been failing to connect to games. I know you mentioned your NAT Type is Open but for this error code, please could you try forwarding ports mentioned in this article please.

You may also want to try disabling any other background applications that you have open that you don't need, to see if they are causing a conflict.

Hey @llustrious

Just to make sure, please can you follow the steps in this article to set the correct GPU, not just disable it.

Also, ...

Hey @hteiknokeelf

I'm sorry to hear your game is stuttering or crashing on startup. Please can you just confirm the steps you are taking to disable the integrated GPU?

Please note, we can only say laptop cards may be possible to use on the system requirements, though, we can't guarantee them to.

Hey @onix258

I'm sorry to hear your game is stuttering a lot. Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.

There is also some more steps found in ...