Ubi-Gizmo

Hey there @THE_H3XMAN, thank you for taking the time to go through that article and share your further findings. I have gone ahead and created a support ticket on your behalf. This will allow our support team to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out!

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Hey @hugoderjugo1993, at the moment, we can only provide support on this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help investigate this further.

Alternatively, you are welcome to create a support case on our Ubisoft Support We...

Hey there @deftonce, thank you for taking the time to get in touch and welcome to the forums. I am sorry to hear that face textures seem blurry for you in-game. To help me look into it further, could you please provide a short video showing this in action and displaying that you are on the latest version of the game?

You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as through a file-sharing site. Your current game version can be located in the lower right-hand corner of the main menu. The current update should state 1.5.0.1

I will gl...

Hey there @tacosalad1983, welcome to the forums! I am sorry to hear that you have been experiencing freezing every time you equip runes to any armour set or gear piece. I have just responded to a similar thread regarding this topic, and I want to assure you that this is an issue our teams are currently investigating. You can find our ...

Hey there @schmidty111, I am sorry to hear that you have been experiencing a similar issue to thefired. Could you please go through the guide kindly shared by my colleague? Those steps in the guide can help rule out many of the common causes for technical-related issues.

Once you have completed those steps, and if you continue to experience problems, can you please provide some additional information for me:

1. Have you received any error messages? If so, what exactly does the error message/s state?
2. What does the crash look like? (for example, do you receive a black screen crash? Does it freeze? etc..)
3. What platform are you playing on?
4. Whereabouts do you experience th...

Hey there @XBL_Laberbacke and @luigispcrew, thank you both for getting back in touch and for sharing those screenshots. It looks like the two tales you're both missing c...

Hey there @albertovamos92, I am sorry to hear that you are also missing the Jotun Armor. I am afraid at the moment, we cannot share an estimated waiting time for a potential solution. I want to assure you though that our teams are thoroughly investigating the problem. We are continually monitoring the issue and as soon as further information can be shared, we will post below and update you all.

Hey there @tacosalad1983, welcome to the forums! I am sorry to hear that you have been experiencing freezing every time you equip Hreidmar's Blessed Greaves. I want to assure you that this is in an issue our teams are currently investigating, you can find our MegaThread about it here, and you can find our ...

Hey there @dorunek, thank you for taking the time to get in touch. I am sorry to hear that you believe you are missing some Twitch drops from back in 2018. I have gone ahead and created a support ticket on your behalf. This will allow our support team to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation?

I have also gone ahead and removed the images you kindly shared for privacy and account safety reasons. I hope you do not mind.

In the meantime...

Hey there @jodie-em, welcome to the forums. I am sorry to hear that you have been experiencing problems completing the quest The Cost of Betrayal. You should be able to damage Ciara without any problems.

To help me get a better understanding of the issue, could you please provide a short video showing this in action and displaying that you are on the latest version of the game? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as through a file-sharing site. Your current game version can be located in the lower right-hand corner of the main menu...

Hey there @m1n1machoman, thank you for taking the time to get in touch and share this. I am sorry to hear that enemies seem to be shooting North instead of targeting Eivor. I understand you mentioned you cannot clip this due to being on Xbox but I want to assure you that it is possible, and it would greatly assist us with our investigations. Therefore could you please provide a short video showing this in action and displaying that you are on the latest version of the game? There are many ways to record the video itself, such as using the built-in rec...

Hey there @skittles, thank you for getting back in touch and I am glad to hear that the issue seems to have been resolved as you verified your game files, that's great news. If you have any questions or run into any other issues, please do not hesitate to let us know.

Hey again @sir-cille, I am sorry to hear that your problem was temporarily resolved, then five days later you encountered the problem again. Could you please let me know if you have gone through those steps I have shared above? As mentioned above, these steps will ensure that your connection is optimal to our servers. If you have any questions please do not hesitate to reach back out.