Hey again @jabba-em, thank you for getting back to us and for elaborating on the crashes further. We will gladly take a closer look into it. Could you please answer some further questions for me just so that I can get a better understanding of the crash and what might be causing it?:
Hey there @goose-andduck, thank you for taking the time to elaborate on this further. If possible could you please share some short clips demonstrating the difference in the reinforcing animation? I will gladly add this to our Feedback report. If you have any questions or run into any other issues, please do not hesitate to let me know.
Hey there everyone, I am sorry to hear that a lot of you have been experiencing problems adding a phone number to your Ubisoft accounts for Rainbow Six Extraction. If you are still experiencing problems but you have not yet created a live chat with one of our specialists, could you please reach out, create a case and start one? We will then look into a possible solution.
It is important to note that chats are only available from 9:30 am - 2:30 am ET, seven days a week.
For instructions on creating a chat, we have an ...
Hey there @goose-andduck, thank you for getting in touch and sharing these screenshots, I understand that you would like to see hair displayed on IQs headgear. I have gone ahead and forwarded the information you have shared over to our development team so that they can take a closer look into it. If any future changes are to be made to the game regarding your report, it will be shared over in our ...
Read moreHey there @TheGood-TTB, thank you for getting in touch. I understand that you have been trying to set up your phone number on your Ubisoft account. I also understand that it has been a few days since this post was created. If you are still experiencing issues adding your phone number to your Ubisoft account, please do not hesitate to reach out and create a case.
More details about our SMS service can be viewed in this support ...
Hey there @homerbutblack, thank you for taking the time to get in touch. I am sorry to hear that you have experienced some crashing while trying to play Rainbow Six Extraction. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues. I understand you have already performed several actions such as disabling your Nvidia card which has helped with your problem, but we must c...
Read moreHey there @PharaohRisingXB, thank you for taking the time to get in touch. I am sorry to hear that there seems to be a visual issue regarding a new Esports pack. For clarity, am I correct in thinking this is regarding Rainbow Six Siege? As it seems you may have posted on the wrong subforum, as this is for Rainbow Six Extraction. If you can confirm this for me, I will gladly move the topic for you. Additionally, could you please share some uncropped screenshots displaying the difference in the preview and bio?
If you have any questions or run into any other issues, please do not hesitate to let me know.
Hey there @mcawesomept, I am sorry to hear that you still do not have the headgear after playing for many hours. As mentioned in my previous reply I have reached out to our teams to take a closer look into it. I am afraid we do not have any updates to share at the moment. Any further updates will be posted over on our ...
Read moreHey there @swatspy, thank you for getting back to us. I am sorry to hear that you're unable to claim the Rainbow Six Extraction Fan Kit reward. As kindly mentioned by my colleague above, our teams are aware of this issue and they are currently investigating the problem. We additionally have a potential workaround: Please try claiming the reward via an incognito browser window on the Ubisoft Connect website ...
Read moreHey there @dinothefreak, thank you for getting in touch. I am sorry to hear that you have been experiencing issues with your account links on Xbox. I understand that you have two different Ubisoft accounts, and you would like to re-link your Xbox account. I want to assure you that this is something we will gladly take a closer look into from our end. Could you please reach out through our support website and ...
Read moreHey again @undondory, it's no problem, thanks for getting back to me. That's a good question and I am afraid I cannot answer for the developers here. I will gladly forward this feedback over to them though so that they can be aware of what you have mentioned. If any future changes are to be made to the bot levelling system, they will be shared in our ...
Read moreHey there @Klism_ and @THA1derful, thank you both for getting in touch. I am sorry to hear that you have been experiencing problems accessing your content when you have a PlayStation Plus membership. It sounds strange and I will gladly take a closer look into it.
Could you both please first go through this ...
Hey there @HunterXFs, thank you for taking the time to get in touch. That definitely seems strange that you cannot connect to our servers using a specific account.
I have just looked into it from my end, and I can confirm that as of 11:01 AM UTC on the 24th of March that all of our For Honor servers and services are running as intended. Therefore I would recommend you run through our connectivity troubleshooting in this ...
Hey there @rahat_pansat, thank you for taking the time to get back in touch. I appreciate you taking the time to let us know that you are not in battle and that you are able to manually save your game. It definitely sounds strange and I do not believe this is something that has been reported in the past. Could you please provide a short video showing this in action and displaying that you are on the latest version of the game? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you would prefer, you could transfer t...
Read moreHey there @chummysnail5, I have checked into it from my end and I can confirm that they are still investigating. I understand that this may not be the update that you were hoping for, and I want to apologise for any disappointment that may have been caused by this. I welcome you to continue sharing any thoughts or feedback you may have regarding the current issue within this thread, and I will be sure to pass this along to our dedicated teams.
That said, if anyone else comes across this thread and has experienced the same issue, it would be greatly appreciated if you ...
Hey there @aleplay, I am glad to hear it. Thank you for taking the time to get back in touch and share this update!
Hey there @spirantcrayon22, thanks for taking the time to do this, I appreciate it!
Hey there @spirantcrayon22, I have just looked into it from my end regarding what my colleague mentioned above, and I am afraid we do not have updates at the moment. As soon as we have more information on our end, we will post it below and update you.
Hey there @undondory, thank you for taking the time to get in touch. I understand that you would like us to adjust the bot levels as yours is back to level 1, I am afraid that we cannot do this from our end. I would recommend that you continue playing some multiplayer to try and increase the bots level. I understand that this may not be the update that you were hoping for, and I want to apologise for any disappointment that may have been caused by this. I welcome you to continue sharing any thoughts or feedback you may have regarding bot levelling within this thread, and I will b...
Read moreHey there @goose-andduck, thank you for taking the time to get back in touch and go through that troubleshooting article. I am sorry to hear that the sound issue persists. I have gone ahead and forwarded the information over to our development team so that they can investigate it further. Once we have more information available, it will be posted below.
If you have any questions or run into any other issues, please do not hesitate to reach back out.
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