Hey there @MOuRos_, thank you for taking the time to share those images, I have gone ahead and removed them from this forum post for privacy and safety reasons, I hope you do not mind. You mention that you have placed an order through Steam and it has worked. Am I correct in thinking you are still experiencing issues with the Ubisoft Store?
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Hey there @rising_footmark, thanks for getting in touch and welcome to the forums. I am sorry to hear that you are unable to start Wrath of the Druids as Azar is missing from the docks. In the future, can you please consider creating your own thread if there is not something active already regarding what you have mentioned? This unnecessarily raises forum traffic and moves more active threads down the page.
For Azar to appear you will need to have reached England and completed at least one ...
Hey there @a-n-d-r-3-a, I am sorry to hear that you have been experiencing issues accessing Rainbow Six Extraction after renewing your game pass membership. I have gone ahead and created a support ticket on your behalf. Could you please check your email inbox for the ticket number and for further information? I hope it helps!
If you have any questions or run into any other issues, please do not hesitate to reach back out!
Hey there @kageescanor, thank you for taking the time to get in touch. I am sorry to hear that you have been receiving penalties while playing For Honor. I have just looked into it from my end, and I can confirm that all of our For Honor servers have been running as intended.
Therefore could you please go through this ...
Hey there @infplanet, thank you for taking the time to get in touch here, I am glad to hear that you resolved a bug during the mystery "Pit of Slaughter". Thank you for taking the time to share your findings. This is something we are currently investigating and we have a ...
Read moreHey there @DUDL33_TUB & @Panthea1974, thank you both for getting back in touch. I am sorry to hear that you are both experiencing problems with the Venutius Tomb. I underst...
Read moreHey there @itsax7, thank you for taking the time to get in touch and welcome to the forums. I am sorry to hear that you have been experiencing issues with The Masters quest and it seems to be missing from your quest log.
Could you please provide a short video displaying that you are missing the quest and also displaying your completed ones? It would also be appreciated if you could show that you are on the latest version of the game. You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if y...
Hey there @ahmetbatuhand1, thank you for getting in touch, and I am sorry to hear that you have been experiencing crashes on the quest "Road to Valhalla". I have had a look into it from my end, and I do not believe we have had reports of crashes for this specific quest before.
If you are playing on PC, could you please go through this ...
Hey there @tncob, thank you for taking the time to get in touch and for sharing those screenshots. I am sorry to see that you are experiencing a weird graphical error while wearing the Hearthweru set. That definitely looks strange. I will gladly get it forwarded over to our development team.
Could you please first provide a short video showing this in action and displaying that you are on the latest version of the game? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you...
Hey there @oppcpython, thank you for getting in touch and sharing that thread. I understand that you have been experiencing issues with data centres, and you are not being assigned to the one you believe would be best for your connection. I have had a look into your case, and while, on the game, you cannot manually change datacenters, I want to assure you that this has been forwarded as feedback over to the development team so that they can be aware of what you have said. If any changes are made to data centres, updates will be posted over on our ...
Read moreHey again @Shooter_Q-Veras, thank you for taking the time to share that video and answer my questions, I greatly appreciate it. The video seems to be working well, thanks! I have gone ahead and forwarded the information you have shared over to our development team so that they can take a closer look into the problem. Once we have more information available, it will be posted below. If you have any questions or run into any other issues, please do not hesitate to reach back out.
Hey there @Goose-AndDuck, thank you for taking the time to report this. I am sorry to hear that you got stuck interacting with the extract button and had to exit to the Main Menu. I have had a look into it from my end and I do not believe that this is something we have had reports on. Therefore, if you do come across this issue again, could you please provide a short video showing this in action? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you would prefer, you could transfer the video to a PC usin...
Read moreHey there everyone, we have an update to provide regarding issues when attempting to purchase items through the in-game store. I can confirm that the development team is aware of this, and they are currently hard at work investigating the problem. Further updates regarding this will be posted in our News and Announcements section. Thank you all for sharing the steps you have tried, and also for bringing it to our attention, we appreciate your patience whilst the team continue to look into it.
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Hey there @shooter_q-veras, thank you for taking the time to share that video, I appreciate it. This is something we will gladly investigate further. From reviewing the video, I am afraid it's hard to tell if the XP was indeed added or not, as we cannot tell what the XP was before starting the protocol. It would be greatly appreciated if you could share a video or some screenshots before starting the protocol. I would also just like to ask some more questions here for our investigation:
Hey again @mechag2, it is no problem! Thanks for taking the time to try these steps.
Hey there @lex_47, I am glad to hear that this issue has been resolved. Thank you for taking the time to share that image. If you have any questions or run into any other issues in the future, please do not hesitate to reach back out.
Hey guys, I am sorry to hear that more of you have been experiencing issues placing orders within the in-game shop. If you are still experiencing issues, can you please go through this connectivity troubleshooting article for me? I have just looked into it from my end, and I can confirm that all of our Rainbow Six Extraction servers are running as intended. The steps included in the article will ensure that your connection is optimal to our servers.
If you have exhausted those troubleshooting steps, but are still experiencing issues with the in-game shop, can you please elaborate further and share the following information for me:
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Hey there @mechag2, I understand your concern and I want to assure you that we will thoroughly investigate the problem. Thank you for taking the time to share that other forum post for me, I will also take a look into that. I have gone ahead and created a support ticket on your behalf. This will allow our support team to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate ...
Read moreHey there @thomahawk, I am sorry to hear that you have also been experiencing issues with For Honor and it won't respond. We will gladly look into this further for you. Could you please first go through those links above kindly provided by my colleague? These steps can help rule out many of the common causes for performance-related issues. If you have any questions or run into any other issues, please do not hesitate to let me know.
Hey there @datingpancake69, the email has been sent to the Ubisoft account which is associated with your username. Please do not share these details over the forums for privacy and safety reasons. If you are experiencing issues accessing that account, I would recommend that you contact us and start a live chat. We will then gladly look into this fu...
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