Ubi-Gizmo

Hey there @falkorn_, thanks for getting back to us and for elaborating on this further, I have gone ahead and forwarded the additional information you have shared over to our development team so that they can take a closer look into it. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @Kartossen and @Marellius, thank you both for taking the time to report this. I am sorry to hear that you have been experiencing crashes when operating a ballista. I want to assure you that our development team is aware of this, and that this issue is currently under investigation.

To help ass...

Hey there @stoneyhashira, thank you for taking the time to get in touch. I am sorry to hear that you have had a painful experience with our specialists over the past three days. I want to apologise for any disappointment that this may have caused. I welcome you to continue sharing any thoughts or feedback you may have regarding your experience within this thread, and I will be sure to pass this along to our dedicated teams.

Regarding your cases, I have taken a look into it from my side, and I can see that updates have been provided. Could you please check yo...

Hey there @marvicius, glad to hear that it helped you. As mentioned by my colleague, this is something our teams are aware of, and we believe our teams have been able to fix this for certain Intel CPU's, but not all of them. Our investigations are ongoing. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @sean1971m, thank you for taking the time to get in touch and welcome to the forums! I am sorry to hear that the in-game audio appears to be muffled and quiet. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.

If you have gone through those steps, but you are still encountering issues, could you please provide a short video showing this in action...

Hey there @xzxatua, thank you for getting in touch, I am sorry to hear that you have been experiencing issues changing your monitor resolution in-game. To help try and amend this, could you please try changing your resolution with the game closed, back to what it was previously?

Once you have done this, please try and launch the game again. Then please try adjusting the resolution up to what it should be, and then close the game and adjust your monitor resolution again accordingly.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @hundread1800, thanks for getting back to us and sharing that further feedback regarding the game mechanics. Can you please confirm that you have gone through and verified the game files? Please also ensure you aren't using any mods. If you have any further questions or you experience any other issues, please do not hesitate...

Hey there @ittrap, thank you for taking the time to get in touch and for letting me know that you are being redirected to the Xbox Store when trying to play with your friends over on Xbox. It is important to note that the game is not currently in phase 2. Therefore you will not be able to group up with your friends over on Xbox while you are playing on PC. You can find out more about Phase 2 here. The launch of Phas...

Hey there @zkta-spiite, thank you for taking the time to get back to us. I am sorry to hear that your reputation is lower than what it previously was. You have mentioned that you have switched over to the PlayStation 4. Could you please elaborate on this further for me? It is important to note that it is currently not possible to transfer For Honor progression from one platform to another. Therefore if you have switched from one platform over to the PS4, then that will explain why you are a lower reputation.

If you have any f...

Hey there @gibon_pl, thank you for taking the time to get in touch and for sharing these images. I am sorry to hear that you have been experiencing connectivity problems on For Honor. I want to assure you that our development team is aware of issues related to connectivity, and they are currently hard at work looking into it. Further updates regarding this can be found here.

If you check that link for updates later, and it states we've resolved the issues on our end but you're still experiencing issues with our servers...

Hey there @gfoxgames, thank you for taking the time to get in touch. I am sorry to hear that you have been kicked booted from servers and experiencing issues staying connected to our games. I understand that you have tested your own connection and you do not believe it's a factor, thank you for letting me know. That said, I have just looked into it from my end, and I can confirm that as of 08:16 am BST on the 13th of April, that all of our For Honor servers and services are running as intended.

Therefore it's likely you're experiencing a connectivity issue. I would recommend you run through our connectivity troubleshooting in th...

Hey there @rebel_actual, thank you for taking the time to get in touch. I am sorry to hear that you have also been affected by this authentication error message. This error occurs when the content activation is not on the account logged into Ubisoft Connect and is instead on another account. We will gladly investigate this further for you.  Do you know of any other accounts that you may have? If so, could you please try logging into them via Ubisoft Connect? Once you have done that, please try launching the game again.

Also in the future, can you please cons...

Hey there @krebszyyy, thank you for taking the time to get in touch. I am sorry to hear that you have been experiencing issues speaking to Randvi. I will gladly take a closer look into this. Could you please first let me know some further information?

1. What platform are you playing on?
2. I understand you have already tried restarting from the last save, but could you try restarting from an older save and then getting back to that part to see if that helps?
3. Is this during a quest, and if so, what is the quests name?

Should you have further questions regarding any of those questions above, or regarding any other issue, please do not hesitate to let me know. 

Hey again @spirantcrayon22, you can do anything you would like with those saves, as once we have them on our side, it will be local for us to test, so if you make any changes it should not impact it on our end. Thanks again for taking the time to share this in-depth report and your findings. I appreciate it and it will greatly assist our teams with their on-going investigations. If you have any questions or run into any other issues, please do not hesitate to let me know.